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“Hawaiian Vacation” 5 of 5 stars
Review of Hilton Hawaiian Village Waikiki Beach Resort

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Hilton Hawaiian Village Waikiki Beach Resort
4.0 of 5 Resort   |   2005 Kalia Road, Honolulu, Oahu, HI 96815 (Waikiki)   |  
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20% off room rate
Ranked #41 of 82 hotels in Honolulu
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
4 helpful votes 4 helpful votes
“Hawaiian Vacation”
5 of 5 stars Reviewed July 2, 2013

Mostly a great place to stay on Waikiki Beach. The Diamond Head tower is needing an upgrade compared to the rest of the property. the personnel was great. the motif of all of the bars and restaurants was very thought out. the beach was very good. The hospitality was the best. the location was excellent being close to the Waikiki shopping district and close to the easy to get to from the airport.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,754)
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San Francisco, California
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed July 2, 2013

We recently stayed at the H.H.V, and it was beautiful and very large. We stayed in the Rainbow tower and had a gorgeous view of Diamond Head. The 2 big changes were the elevators no long have a UP or DOWN button, instead there are keypads and you just push what floor your on and it directs you to one of 5 elevators. The second was renting DVDs. You use to pay for movies in your hotel room each around 12.00-17.99 per movie but now you just pay a fee of 15.00 a day and you can rent as many movies in a day just one movie at a time. They have a DVD machine where you slide a special card and then just follow directions on screen to rent or return DVDs. Much easier and less expensive! If you book tours down by the buses get them from Pablo great travel agent or Alika in the Tour place near the penguins he's helpful both give great prices on tours!

Room Tip: Rainbow Tower Ocean view has the best view of Waikiki and the ocean, Lagoon view is not bad either...
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1 review
2 of 5 stars Reviewed July 1, 2013 via mobile

After spending time at the Hilton Big Island with my family, we were extremely dissapointed with the Hilton Hawaiin Village.

I am a Hilton Diamond member and booked 2 rooms more than 4 months ago. We were given 2 rooms in the Tapia Tower on level 5 overlooking the public carpark Ala Moana Blvd. Was advised that these rooms were resort view rooms and should be happy because I got the rooms on points, even though I had used double the amount of points to get a premium room and was offered an ocean view upgrade at time of booking.

Eventually got moved to an ocean view room in the Tapia tower, but only after having to insist on speaking to a manager and pushing my Diamond Status to get some action.

Gold and Diamond members are entitled to free continental breakfast in the VIP Terrace Lounge which is only until 9:30 am despite breakfast being served in Lanai until 11am.

We arrived at just after 9am in the VIP lounge on a Sunday morning and we were rudely asked to leave because their policy is to start closing breakfast at 9am to ensure everything is cleaned away by 9:30. Was advised to go to the Lanai Restaurant but would have to pay as the free breakfast doesn't apply there. Once again' I resorted to complain to the Manager and we were allowed to stay.

Spoke to a lot of people at the hotel with similar experiences and views.

Overall, a very poorly run hotel with need for a management overhaul. Definately, well below the typical standard you would expect of a hilton hotel.

  • Stayed July 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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hhvguestservices, Manager at Hilton Hawaiian Village Waikiki Beach Resort, responded to this review, July 3, 2013
Aloha Steve125458,

Mahalo for choosing the Hilton Hawaiian Village! We apologize to learn HHV fell short of providing an enjoyable stay for the second part of your family’s Hawaii Hilton vacation. Our front desk monitors room inventory closely allocating the best upgrades first to our Diamond members, when available. Thank you for your patience and allowing HHV to find suitable ocean view accommodations for your family. Our VIP lounge serves complimentary Continental breakfast daily for Diamond and Gold members. Rainbow Lanai also serves a full breakfast buffet for extended hours and provides Diamond and Gold members an $8 discount should you wish to upgrade. As a valued Hhonors Diamond member, we appreciate your feedback in how we can improve our services and offerings. We look forward to welcoming your family back to HHV for a more pleasant stay.

Mahalo,
Hilton Hawaiian Village Guest Services Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 1, 2013

Here is what we love the most about Hawaiian Village:
1. Walk between the hotels and use any of the pools / water lagoon / water slides
2. Short walk to city center for shopping, eating etc.
3. Beach is great and plenty of hotel activities (We got the Luau for free)
Other things: there is a museum, a zoo, parks and diamond head is in 1hr walking distance, the hotel is very clean, kids club is there (slightly on the expensive side)
It is one of the best resorts we went to. Is this the most budget vacation you can get- of course not, but overall we find it a great value and very enjoyable vacation, this is why we keep coming back.

Room Tip: The newer tower rooms are a bit nicer. Unless you are a freak of ocean views, chose newer room over...
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Whitefish
Reviewer
3 reviews 3 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed July 1, 2013

We stayed in a 2-bed 1-bedroom suite in the Diamondhead Tower. Although it only books 4, it actually can hold 6. We had a great view on the 16th floor. The beach here is awesome--we swam and snorkeled and just played in the waves. I also recommend renting beach lounge chairs and umbrella--they set it up for you.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 1, 2013

This was the second time we stayed at the Hilton Hawaiian Village and were not disappointed. We booked into the Ali Tower which has been very nicely refurbished in neutral tones. On arrival we received a lovely box of chocolates and small jar of Aloe vera after sun cream which was a nice touch. As we were there during June/ July we appreciated having a separate concierge away from all the queues. The staff were extremely helpful booking us into restaurants and activities.

Our room had breakfast included at the Tropics Bar and Grill, and to be honest this was truly awful. The food was not fresh, and there were swarms of birds picking the crumbs on the tables while guests were eating. People were eating with one hand and fending off the birds with the other. For future breakfasts we bought food at the ABC store and Starbucks. Unfortunately there was no kettle in the room, but we did appreciate the empty fridge.

Our room faced the Super Pool with partial sea views which was a great spot to watch the Friday night fireworks. There is so much to do that even a week wasn't enough. The hotel is in walking distance to Ala Moana shopping mall with large department stalls, high end fashion as well as chain stores. We also walked in to Waikiki every day which is an easy 10 minutes to eat lunch or dinner as there are endless choices. There are tons of activities that can be booked by the concierge including Atlantas Submarine, paragliding (a must even for kids- our 8 and 10 year old boys went twice), and swimming with the dolphins. Outlet shopping at Waikele can also be booked with a cheap shuttle pick up from the hotel- bargains everywhere.

We did have a little look at a few of the other Hotels along the beach front and the Hilton Hawaiian Village would have to have the best pools especially now with the new Paradise Pool and slides, and easily the best span of beach in front of any hotel. The lagoon is also great - we purchased some large inflatable rings and tubes from ABC store for about $4.00 which was hours of fun in the lagoon and surf (much cheaper than renting them!). The only downside is the lack of shade available around many of the pools so we generally swam early and later in the day.

Overall another great experience and our children are talking about when we should return next.

Room Tip: Ali Tower for separate concierge, pool and check-in to avoid the crowds.
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, New South Wales, Australia
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 1, 2013

From the moment we arrived, we were greeted by the friendly lady behind the counter, who checked us into our room. We asked for additional nights (that had been unavailable to book online) and asked for a room with double beds (as original booking was with king bed only), not only did we get all that we requested but this lovely lady also upgraded us to a partial ocean view room in the Rainbow Towers. The room was wonderful, we had a great view of the sunset each night! So it was a great welcoming into the paradise island hotel. Our room was great, spacious, clean, new, and the views were amazing. The hotel itself is pretty big, great for taking morning or afternoon strolls. The pools and cocktails at the bar were fabulous and the private beach in front of the hotel was a bonus. It wasn't as crowded as the main beach in Waikiki. I love staying at this hotel as it has all that you need to chill out in the day, it also has quite a few shops, and ABC shop where you can pick up daily goods, snacks etc. It is a ten minute walk to the shopping centre and we found it was a twenty walk into town. The days would be spent by the pool or beach (if not out shopping or site seeing) and the evenings we would venture into town for dinner. Breakfast is not included, but they have at least 2 starbucks on site, and plenty of cafes and restaurants to grab something heavy or light in the morning, lunch or dinner. This place is a one stop shop! The only down side was the distance from the main part of town and the restaurants for dinner can get overcrowded so you can wait around for a while to grab a table. Apart from that this place is value for money for what is on site. Would stay here again!

Room Tip: The Rainbow Tower was in the perfect placement of this hotel for us and had great views. But do note...
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  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hilton Hawaiian Village Waikiki Beach Resort

Address: 2005 Kalia Road, Honolulu, Oahu, HI 96815
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Top resorts Hotel in Honolulu
#16 Luxury Hotel in Honolulu
#16 Spa Hotel in Honolulu
#20 On the Beach Hotel in Honolulu
#25 Family Hotel in Honolulu
#29 Romantic Hotel in Honolulu
#31 Business Hotel in Honolulu
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Hawaiian Village Waikiki Beach Resort 4*
Official Description (provided by the hotel):
Located on Waikiki's widest stretch of beach, the Hilton Hawaiian Village Waikiki Beach Resort is nestled on 22 oceanfront acres offering the perfect mix of exceptional hotel accommodations and classic Hawaiian hospitality. Imagine five spectacular pools, lush tropical gardens, waterfalls, exotic wildlife and priceless artwork. As Waikiki's only true resort, we offer a perfect blend of luxurious accommodations, over 20 restaurants and lounges, shopping, recreational and cultural activities, nightly entertainment and more! ... more   less 
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Also Known As:
Hilton Hawaiian Village Waikiki Beach Hotel Honolulu
Hilton Hotel Honolulu
Hilton Honolulu
Hilton Hawaiian Village Waikiki Beach Resort Hawaii/Honolulu

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