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“Great Location; Demand Means Less Perks” 4 of 5 stars
Review of Hilton Hawaiian Village Waikiki Beach Resort

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Hilton Hawaiian Village Waikiki Beach Resort
4.0 of 5 Resort   |   2005 Kalia Road, Honolulu, Oahu, HI 96815 (Waikiki)   |  
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Ranked #37 of 82 Hotels in Honolulu
Chicago, Illinois
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
32 helpful votes 32 helpful votes
“Great Location; Demand Means Less Perks”
4 of 5 stars Reviewed January 13, 2013

The Hilton Hawaiian Village is a destination that has one of the highest demand and fill rates of all hotels. The location is next to Waikiki Beach and has great views of Diamond Head and the Pacific Ocean. It is also situated in its own shopping village with top designer brand name stores and access to restaurants and convenience stores.

We stayed in the Rainbow Tower on the 23rd floor with tremendous ocean and volcano views. The room was adequate although smaller than expected. It was clean, updated and well maintained.

Pros: The Rainbow Tower is located feet away from the beach and the lagoon. Access was the top draw. The beach has slightly finer sand than any where else on the Waikiki beaches. It also has less coral so you can go farther out into the ocean. It is slightly deeper so you can't walk out as far. This is a benefit though if you like to swim, snorkel or paddle board.

For the shopper, the village provides plenty of stores to find that designer bag or outfit. You really don't need to leave the property for anything...unless you are looking to spend less. The good news is there are plenty of choices all withing 1-2 miles (15-30 minutes walking or $10-20 cab). For the vacationer wanting to try to keep costs down, a trip to the local Wal-Mart or Sam's Club is 10 minutes away. There are the regular low-end chain restaurants as well, including McDonald's, Subway and even Papa John's delivery. Most only cost $1-2 more than the mainland. Wailana Coffee House offers a great alternative for breakfast and at only $7-10 per person.

Rentals, lessons, excursions are all $$$$ but conveniently located. If one is more adventurous, just go 1-2 blocks in from the beach to find rentals for 10-25% of the costs.

Cons: The rooms are small with no "Hilton Honors" benefits. No water, no afternoon executive access, no hot breakfast, no paper, etc. A new $25/day resort fee has been added to cover the costs for WI-FI, continental breakfast and a DVD rental perk. The hotel has one of the highest fill rates in the world so Hilton doesn't need to provide any added benefits at this location.

The village, while convenient, also makes it seem less like a vacation, and more like a shopping experience with a beach attached. Prices are the standard resort $$$$ and traffic, both pedestrian and vehicle, tend to detract from the relaxing getaway experience.

Summary: Location, Location, Location. While nice, the family put this below five other beach locations and said they wouldn't want to come back. It didn't have that beach vacation feel as compared to other Hawaiian spots, Bermuda, Mauritius and even the Riviera Maya.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hhvguestservices, Manager at Hilton Hawaiian Village Waikiki Beach Resort, responded to this review, February 6, 2013
Mahalo for choosing to stay at the Hilton Hawaiian Village. We are pleased to hear that you enjoyed the view from the Rainbow tower as well as its prime location next to the beach and the lagoon. We do sincerely apologize that we were unable to fully meet your expectations. HHonors members’ receive various benefits based on their membership levels including complimentary room upgrades. Hhonors Sliver, Gold, and Diamond members receive 2 complimentary water bottles per stay. Newspaper is available for all Hhonors members via the internet. We also offer complimentary newspapers at various locations throughout the resort. HHV has several eateries on property that serve breakfast including the Tropics Bar and Grill and the buffet at the Rainbow Lanai. In addition, Gold and Diamond Hhonors members have access to the VIP Lounge for complimentary breakfast as well as the option to eat at the Rainbow Lanai at a discounted price. HHV’s resort charge for $25 a day provides our guest with many benefits including free internet, unlimited rentals of DVD/playstation games, unlimited local telephone calls, and much more. We appreciate you taking your time to review our hotel as we are continuously striving to provide the best service to our guest. We hope you will return to our property and provide us with another opportunity to service you.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Cincinnati, OH
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 12, 2013 via mobile

What a nice hotel--we loved the room on the 27th floor of the Tapa tower. Good location and easy access, although parking was $27 a day. It would be easy to never leave the property. Restaurants, shopping, pools, beach, and lagoon are within walking distance.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haddonfield
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 11, 2013

My 10 year old daughter and I just returned from a 7 night stay in a one bedroom suite in the Tapa Tower.
To start, our suite had am amazing view from the two patios. Yes the Rainbow tower is directly in front of the Tapa tower and partially blocking the view. But the ocean view is still amazing.
Our suite was large with a separate bedroom and private bath. The living space was nice with powder room, pull out couch, dinning table and kitchenette.
The staff was exceptionally nice and very helpful. We had a few changes to our initial reservation, when we missed our flight, the staff was understanding and allowed us to stay in same room for a discounted price.
I had hear horror stories of lines to check in but i didn't really see that. We waited maybe 10 minutes and noticed similar lines at different times.
The Beach was nice but not spectacular. Also it was very crowded. However beach service to get chairs and umbrellas was super quick.
We ate at the rainbow tower breakfast buffet once. It was ok at best. Long lines for everything and not well organized. Food was good but not worth the $25 per head price.
There is a great ABC store right on property that sells everything necessary. The Hawaiian village was nice because it contained restaurants, shops, entertainment, and all else under one resort.
Only complaint, i wish they offered room service.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hhvguestservices, Manager at Hilton Hawaiian Village Waikiki Beach Resort, responded to this review, January 31, 2013
Aloha ShermanJones,

Mahalo for choosing the Hilton Hawaiian Village! We are pleased to hear of your pleasant visit with us and all that you had enjoyed with your daughter. For future visits, please be advised that Fresh Connection has taken the place of traditional room service. Fresh Connection offers room deliveries during breakfast and dinner hours and remains open to phone-in orders and walk-in guests throughout the day. Thank you for your review and we look forward to serving you again.

Mahalo,
Hilton Hawaiian Village Guest Services Team
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Jacksonville, Florida
Senior Contributor
41 reviews 41 reviews
14 hotel reviews
Reviews in 22 cities Reviews in 22 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed January 11, 2013 via mobile

We booked our stay through Expedia and prepaid- at least we thought so. A day before our arrival we received an email that stated that there was an additional $25 per day, per person resort fee, plus wifi was an additional $17 a day "per computer", and parking another $27 per day. We knew about the parking, but the other fees were ridiculous . This place is way over rated. Parking is not close and for someone with physical disabilities the walk is very far. Not handicap friendly at all with only 4 handicap spots per floor in the garage. This serves for all the hotels in the complex. The restaurants we have eaten at so far have been less than average with higher than expensive prices. I have had better diner food. At least we are having a blast seeing Oahu and the island is beautiful!

Stayed January 2013, traveled with family
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hhvguestservices, Manager at Hilton Hawaiian Village Waikiki Beach Resort, responded to this review, January 17, 2013
Aloha Debbie B,

Mahalo for choosing the Hilton Hawaiian Village! We are happy to hear you are having a wonderful time exploring Oahu. HHV has a resort charge of $25 per day per room that includes Wi-Fi amongst its many benefits. For a full listing of resort charge benefits, please visit our website. Guests with vehicles have the option to valet park in either one of our three porte cocheres or can self-park in our centralized garage. HHV is ADA compliant and our team is available to assist at any time. We apologize for the misinformation you have received and hope you enjoy the rest of your visit. Please let our team know if we can be of assistance.

Mahalo,
Hilton Hawaiian Village Guest Services Team
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Victoria
Top Contributor
82 reviews 82 reviews
25 hotel reviews
Reviews in 34 cities Reviews in 34 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed January 10, 2013

We stayed at HHV for 7 nights over Christmas/New Year 2012/13. We had 3 rooms - one in the Rainbow Tower & 2 in another tower. The rooms were a good size & we had a lovely view across the beach from the Rainbow Tower. When they offered to put our adult children up in a different tower, silly us didn't comprehend how big the complex was & therefore how far away they would be. We were initially dissapointed upon arrival as where our coach dropped us off was one end of the resort & we had to drag our bags to the check in counter which was located on another part of the resort (its 22 acres in size!). Our other dissapointment was the resort was so busy it seemed a little like staying in the middle of Disneyland - you had to queue for everything. One of our kids said they thought 'Hilton was Hawaiian for Queue!". There are four beautiful pools, but we never got to lie around any of them as people went out early & put their towels on the lounges & then seemed to dissapear so there was no where to sit. We swam at the beach instead which was nice. There is lots of shops & restaurants in the complex, so you really wouldn't have to leave at all if you didn't want to. Lots of the restaurants are set up by "chains" so depends on what sort of food you like. The hotel is situated at one end of Waikiki, just a short, flat walk into the centre of Waikiki & only 2 trolley stops to Ala Moana shopping centre so its really in a good spot. All in all a huge resort, well set up, but not really our ideal sort of accommodation. I think it would be nicer at a quieter time of year.

Room Tip: Rainbow Tower had the best view
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hhvguestservices, Manager at Hilton Hawaiian Village Waikiki Beach Resort, responded to this review, January 31, 2013
Aloha Mr_Mrs_Melbourne,

Mahalo for choosing the Hilton Hawaiian Village! Our shuttle buses that drop off at the Tapa Bus depot are greeted by our doorman who initiates luggage assistance. We apologize for our team’s oversight in failing to assist you at your arrival. We are thankful to our patrons for making HHV a popular resort destination and appreciate your patience in times of queue. HHV offers complimentary chaise lounge chairs at all of our pools on a first come basis with no reservations. We value your concern with our offerings as we explore additional services to enhance our guests’ stay. Thank you for sharing the holidays with us and we look forward to welcoming you back for a more pleasant stay.

Mahalo,
Hilton Hawaiian Village Guest Services Team
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Middletown, New York
Senior Contributor
26 reviews 26 reviews
21 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed January 10, 2013 via mobile

This was our second visit to HHV. We returned to the Ali'i Tower. Our first visit was twelve years ago for our honeymoon. Unfortunately, the luxury we experienced years ago was a thing of the past. The tower was completely renovated, but the decor was devoid of color. The room looked drab. Gone was the turn down service with the chocolate and orchids. This tower used to have complimentary wine and hors d'oeuvres. The primary benefit of this tower now are separate check- in and pool exclusively for guests of the tower. The front desk staff were excellent, but the Ali'i Tower has lost its special quality.

The resort also appeared cluttered-- they have overbuilt. So despite being large, it feels very crowded.

The pros of this property are the large lagoon, central location and excellent stores right on the premises. Also of note, for Hilton Gold and Diamond members receive a continental breakfast in the Rainbow Tower. If you should linger beyond 10:00 a.m., the staff will chase you out of the lounge.

While we understand that things should change over time, the high quality of service should not be one of them. The next time I return to Honolulu, I will stay at another property and drive to the beach.

  • Stayed January 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hhvguestservices, Manager at Hilton Hawaiian Village Waikiki Beach Resort, responded to this review, January 16, 2013
Aloha Rumbera1967,

Mahalo for returning to the Hilton Hawaiian Village! Thank you for sharing your feedback on our recently renovated Ali’i Tower. We certainly agree that among our changes should never be the high quality of service our loyal guests have come to know HHV for. While our amenities have changed over the years, HHV always welcomes our guests’ thoughts as we continuously explore our offerings to enhance the guest experience. We hope you will reconsider staying with us again and allow on us to serve you on your next visit to Honolulu.

Mahalo,
Hilton Hawaiian Village Guest Services Team
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Rochester, Minnesota, United States
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed January 10, 2013

Hubby and I stayed at the Hilton Hawaiian Village for a week. When we checked in, I thought, what the heck, let's ask for an upgrade. And I got it! We ended up in excellent beautiful room overlooking the ocean and garden. The fireworks on Friday was so romantic on the lani...breathtaking!
The private pool on the second floor was right outside our door. So nice for a dip in the morning. Room was excellent. Closet space, large restroom,
Only thing I wish was more inexpensive places to eat. But would go back there tomorrow!

Room Tip: Loved looking over to the pool in the courtyard. Great for the firework display at nice off balcony!
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Hawaiian Village Waikiki Beach Resort

Address: 2005 Kalia Road, Honolulu, Oahu, HI 96815
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Top resorts Hotel in Honolulu
#15 Luxury Hotel in Honolulu
#17 On the Beach Hotel in Honolulu
#24 Romantic Hotel in Honolulu
#26 Business Hotel in Honolulu
#32 Family Hotel in Honolulu
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hilton Hawaiian Village Waikiki Beach Resort 4*
Number of rooms: 2900
Official Description (provided by the hotel):
Located on Waikiki's widest stretch of beach, the Hilton Hawaiian Village Waikiki Beach Resort is nestled on 22 oceanfront acres offering the perfect mix of exceptional hotel accommodations and classic Hawaiian hospitality. Imagine five spectacular pools, lush tropical gardens, waterfalls, exotic wildlife and priceless artwork. As Waikiki's only true resort, we offer a perfect blend of luxurious accommodations, over 20 restaurants and lounges, shopping, recreational and cultural activities, nightly entertainment and more! ... more   less 
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Also Known As:
Hilton Hawaiian Village Waikiki Beach Hotel Honolulu
Hilton Hotel Honolulu
Hilton Honolulu
Hilton Hawaiian Village Waikiki Beach Resort Hawaii/Honolulu

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