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Hilton Hawaiian Village Waikiki Beach Resort: Traveler Reviews

4.0 of 5
2005 Kalia Road, Honolulu, Oahu, HI 96815 (Waikiki)
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Hilton Hawaiian Village Waikiki Beach Resort
Ranked #36 of 82 hotels in Honolulu
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5,111 reviews from our community

Traveler rating
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    197
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Business
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Greenville, South Carolina
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“Nice rooms, poor service”
2 of 5 stars Reviewed November 19, 2012 via mobile

Rooms are nice. Service is bad: no room service after 9 pm. Pools are not heated and are quite small. Construction was VERY NOISY! They wont see my money again! They charge for everything you can imagine: beach chair, umbrella.... I stayed at Kalia tower where the spa is located. The pool is tiny and cold!

  • Stayed November 2012
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hhvguestservices, Manager at Hilton Hawaiian Village Waikiki Beach Resort, responded to this review
November 22, 2012
Aloha Pickyoldlady,

Mahalo for choosing the Hilton Hawaiian Village! We are sorry to hear that you did not have a pleasant visit with us during your recent stay. Fresh Connection provides room delivery until 9pm but continues serving, along with additional outlets until designated closing times. We appreciate your patience during our current rejuvenation project that will be sure to bring many improvements and additions to HHV including our much anticipated reopening of the Tapa Pool. Our pools are carefully monitored daily to ensure comfortable temperatures for our guest enjoyment with the Paradise Pool heated additionally during the winter season. Complimentary chaise lounge chairs are available at all of our pools while rentals for use on Waikiki Beach and in the Duke Kahanamoku Lagoon provided by a private vendor. Exceptional guest service is the foundation of our brand promise and your feedback will help us improve the quality of our service and offerings. Thank you for your comments and we look forward to the opportunity to serve you again.

Mahalo,
Hilton Hawaiian Village Guest Services Team
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Senior Contributor
28 reviews 28 reviews
5 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
“Love the Diamond Head view”
5 of 5 stars Reviewed November 18, 2012 via mobile

I come to do the Waikiki Roughwater Swim on Labor Day. I stay here and always request the Rainbow Tower with the Diamond head view. They have a luau right under your balcony on Friday nights complete with Fireworks. Dinner across the street at Benehana is an annual must do also. Snorkel right in front of the hotel and baby fish are under the pier. Careful swimming over the coral reefs since it can get shallow with low tide and don't stand on the coral. There was a very large elephant seal that beached on the sand and they roap off the area to not disturb it. He re-entered the ocean and came back the next day on the other side of the pier. So cool!

Stayed September 2012
Was this review helpful? Yes 2
Ask swimdiva about Hilton Hawaiian Village Waikiki Beach Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
“It's under construction so be...”
1 of 5 stars Reviewed November 18, 2012

Ready. We've enjoyed this hotel before however it's extremely crowed and with construction it'll be our last. The price and points remain the same during construction. The breakfast buffet in the Rainbow Room (overlooks the beach) is $27.99 minus $8.00 IF you're a Diamond member. The scrambled eggs literally had water, undercooked. Theres yogart, cereal, toast as well. A man came along and sneezed on the fruit so there went my husbands try at the fruit! It's showing some age, add the service isn't typical Hilton service.

  • Stayed November 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
Ask 123travelbug123 about Hilton Hawaiian Village Waikiki Beach Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hhvguestservices, Manager at Hilton Hawaiian Village Waikiki Beach Resort, responded to this review
November 22, 2012
Aloha 123travelbug123,

Mahalo for returning to the Hilton Hawaiian Village! Thank you for your patience and understanding during our current rejuvenation project. We are sorry to hear of your disappointing dining experience and regret that these challenges were not addressed during your meal. As a valued Hhonors Diamond member, your loyalty and feedback is greatly appreciated. We hope you will reconsider and allow HHV to continue to serve you.

Mahalo,
Hilton Hawaiian Village Guest Services Team
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Rockford, Illinois
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Had a wonderful time here. I would highly recommend!”
5 of 5 stars Reviewed November 18, 2012

Everything at the Hilton Hawaiian Village Waikiki Beach Resort was great. Especially the staff. They were very helpful and informative. They took their time to answer all of your questions and to make sure you had a pleasant stay. The room was very nice and housekeeping was the best. Our stay was for one week and already making plans to stay there again. The beach and the hotel ground is very well maintained. The hotel is situated within walking distance to the Ala Moana shopping mall in one direction and street shops in the other direction. No need for a car!

Room Tip: We stayed in the Diamond Head Tower, beautiful view of the ocean. I would suggest one of the suites...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Lubbock, Texas
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
“Paradise by the Honolulu Lights”
5 of 5 stars Reviewed November 17, 2012

This resort property is a must-stay if you are destined to be in the heart of the densely populated Oahu Island. The complex is very well maintained and fronts on the sandy beach of Waikiki. There are restaraunts, shops, spas, and c-store within the confines of the five tower complex. Speaking of restaraunts, the breakfast buffet has an extensive array of fantastically prepared foods. The spirit of aloha is alive and well here with the great staff.

  • Stayed March 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask Pat H about Hilton Hawaiian Village Waikiki Beach Resort
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Additional Information about Hilton Hawaiian Village Waikiki Beach Resort

Also Known As:
Hilton Hawaiian Village Waikiki Beach Hotel
Hilton Hawaiian Village Waikiki Beach Hotel Honolulu
Hilton Hotel Honolulu
Hilton Hawaiian Village
Hilton Honolulu
Honolulu Hilton
Hilton Hawaiian Village Waikiki Beach Resort Hawaii/Honolulu
Address: 2005 Kalia Road, Honolulu, Oahu, HI 96815
Phone Number:
Region: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Bar/Lounge Beach Business Center Fitness Center Kids Activities Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Romantic Hotels in Honolulu
#15 Luxury Hotels in Honolulu
#18 On the Beach Hotels in Honolulu
#25 Business Hotels in Honolulu
#30 Family Hotels in Honolulu
Price Range: $$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Located on Waikiki's widest stretch of beach, the Hilton Hawaiian Village Waikiki Beach Resort is nestled on 22 oceanfront acres offering the perfect mix of exceptional hotel accommodations and classic Hawaiian hospitality. Imagine five spectacular pools, lush tropical gardens, waterfalls, exotic wildlife and priceless artwork. As Waikiki's only true resort, we offer a perfect blend of luxurious accommodations, over 20 restaurants and lounges, shopping, recreational and cultural activities, nightly entertainment and more! ... more   less 
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