My wife and I took the family here in late August thru the begining of September. This was our, second time staying at the Village, but the first time our children stayed there. Our last visit to HHV was in late 2007 and my, we remembered things so differently. Being HH members, our arrival and check-in went smoothly. We were offered and selected to do an E-upgrade after making the inital reservation, which if you don't know, offers you the ability to receive an upgraded room at a substantial discount upon arrival, and, we did get it once we got there. We stayed in the Tapa Tower, 33rd floor with an ocean front corner room junior suite. The views were amazing, the suite was large and had a table for four, sleeper sofa and lounge chair, wet bar, a dressing area with plenty of closet space and lots of room. The downside to this room, two double beds versus queen size beds. Double beds are made for smaller adults and children, which is not the case for my family. We're all healthy and fit, but we're all also tall and athletic and when you have a teen and/or pre-teens, double beds and a double sofabed just are not that comfy. However, the view and the price of the room, which was a tad over $200, certainly went a long way to mitigate the lack of comfortable sleeping arrangements.
The property itself is gorgeous with lush landscaping, ocean front beach, a nice super pool, however, it was extremely packed/busy with lots of foot traffic and vehicl and traffic, and, the second pool that has waterslides and the only two jacuzzis on property, were always extremely packed, with nothing but children mostly. I mean come on, they couldn't have taken one of those jacuzzis and put it where the super pool is?
As for dining options, we ate at Benihana's and overpaid for our meal by about $100. You can get the same meal stateside for a family of four or five at around $150, whereas we paid HHV prices at $250. We also ate at Tropics, which is right in front of the beach next to the super pool, which was $80 just for apps and soda, and, we ate breakfast one morning at the Rainbow Lanai, which was $120. Now, I don't mind splurging, I mean it is Hawaii and you do pay Hawaii prices, but HHV takes those same prices and jacks up the price even further just cause you're at a Hilton Hotel. There are a few other dining options in the area, but to get to some of the better ones, you need to go about 3 quarters of a mile to Waikiki beach and the Kalakaua Ave area. Oh, let me give you another example, sunscreen at the ABC stores, $10 for decent size 8 oz bottle. 6 oz bottle of sunscreen at the pool at HHV, $20, you do the math. The Pronto Pickle, next to the super pool, $10 for a hamburger, that's right, a McDonalds size hamburger, not even cheese, $10. The wife and daughter used the Spa and well, that just is what it is; they wanted a nice massage and well, they said they got some of the best they ever had. I also think the best meal we had was desert at Lappert's Ice Cream as we went several nights during our stay and for the price and quality of what they served, it was hands-down delicious.
The reality is the property is a gorgeous property, but it's not all the excitement of Waikiki beach and you definitely pay a premium price for being at a Hitlon property. In addition, it's overly crowded and off the beaten path of where the main attractions are. In addition, if you're trying to go on a budget and stay within that budget, there are better alternatives.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
October 12, 2012
Aloha R E,
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Mahalo for returning to the Hilton Hawaiian Village! Thank you for sharing your bedding and pool suggestions with us as we continuously explore ideas on how we can better enhance our guests’ stay. As a popular resort destination, we offer a variety of activities, entertainment, shopping, and dining options at all price-prints comparable to the Waikiki/Honolulu area that are also convenient to our guests. We appreciate you taking time to review HHV and look forward to welcoming your family back again.
Hilton Hawaiian Village Guest Services Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.