I chose to stay at this hotel, as I once had close involvement with a former sister hotel group back in Australia. So the name and brand was familiar (and target client base), its position close to where friends were staying was also a factor. Never having traveled abroad before, the familiarity was comforting, but after staying, I can assure people it’s the location, accommodation and services excelled in all degrees. The service I received from all staff I came in contact with went beyond what I initially expected and the hotel room on both occasions was superb.
The hotel accommodations are divided into levels according to the price you pay, I was staying on my own, so being budget conscience, opted to stay the first few days on a lower level, then on my return from Maui planned to stay the next level up. On arrival they placed me on level 12, overlooking the hotel pool and with a Marina view in the Ala Moana tower, then on return from Maui I ended up on the 28th floor in amongst the Suites levels (levels 27-32). Marble fitted bathrooms, large queen size bed (12th floor) and king sized Bed on the 28th floor, the room appeared to be slightly wider than the one I had below and both rooms were large enough to swing two cats in!! During my first stay a complimentary gift box of biscuits and snacks were placed in room, as a turn down gift, totally unexpected, but thoroughly enjoyed.
They had no issue with me leaving baggage behind to collect on return and no charges applied, Concierge organized a day tour around Oahu Island and a Semi sub tour for my stay on Maui and both are highly recommended. Towels were provided complimentary for your trip to the beach, and it was only a hop, step and jump away from the Ala Moanna Shopping precinct and parklands.
Whilst I didn’t partake in any meals at the hotel, (friends and I enjoyed many around Waikiki’s well established restaurants though), the lobby shop was useful and the internet corner was well used also. Would I go back there, my word I would, for the price I paid you could not have got better and was I think better value than the Five star beachfront down the road
All floors look out to sea, and overlook the Marina, the public floors take up the first few levels...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.