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“Decent stay” 4 of 5 stars
Review of Hawaii Prince Hotel Waikiki

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Hawaii Prince Hotel Waikiki
4.0 of 5 Hotel   |   100 Holomoana St., Honolulu, Oahu, HI 96815   |  
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3rd Night Free
Ranked #37 of 83 hotels in Honolulu
Santa Barbara, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Decent stay”
4 of 5 stars Reviewed November 30, 2012

Got a good deal for the view/location combo of this hotel. The shuttle to waikiki is a good bonus. Very near Alamo car rental, another plus. The pool on the 5th floor has awesome view, and good to relax in. But could be heated during October and later months. Too cold!

Room Tip: Every room has marina view. If you can afford, take rooms above 20th floor as far left as possible.
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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963 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (156)
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tokyo
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed November 27, 2012

This hotel is like stuck in the 1970s, at least that's the last time it had any sort of an update/renovation.

It's a tired old run down hotel. Everything feels old and icky.

The staff are friendly, no problems there.

The rooms are tired and worn.
The whole hotel has a well worn out used feel to it - I guess you get what you pay for.

If u are looking for a bed for a night and cheap , it'd do, like just somewhere to stick the luggage while you are out surfing or shopping, but for a full holiday you'd have to be mad.

  • Stayed November 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gesteuyala W, Manager at Hawaii Prince Hotel Waikiki, responded to this review, November 29, 2012
Thank you for sharing your comments regarding your stay at our hotel. The Hawaii Prince Hotel Waikiki was built and opened in 1990. Our recent renovation took place In 2011. We replaced guest room carpets, artwork, desk chairs, lounge chairs, flat screen televisions, desk and dressers and bed/bed package. New carpets were also installed at our Prince Court and Hakone restaurants. As part of our public area upgrade, we completed a redesign of our street front waterfall to an eco-friendly theme with a new tropical landscape.
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Sydney
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed November 20, 2012

This hotel represents good value for money. It has generous sized rooms, a good bathroom, which has bath , seperate shower & good toiletries. Everything in the place works as it should !!. There are enough high speed lifts to ensure almost no waiting. The hotel is designed, so that every room has an ocean/marina view. The rooms have floor to ceiling windows, part of which open to allow the sea breeze in. Naturally they are all airconditioned too.
Every staff member is on the ball, polite & quietly efficient.
Whilst a hotel & not a resort there is an outdoor pool, spa & sundeck on the 5th floor with drinks & snacks available at reasonable prices.
Being a scrooge, I thought that hotel meals were expensive, so I never ate at the hotel. There are many good eateries & resteraunts within 500 metres of the place.
The hotel lobby is very civilised, with ample seating, a coffe & cake shop, reasonably priced gift shop & a great bar.
The hotel rooms are very quiet.
The hotel is well located, with great proximity to local busses.

Room Tip: This hotel is officially non smoking. However if you must smoke, there are smoking rooms available
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bridgewater, New Jersey
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed November 15, 2012

Stayed at the Hawaii Prince Hotel Waikiki, not to be confused with Waikiki Prince Hotel, to attend a wedding. I was in a suite, room 2520, upon walking into the room there was an odor. I wasn't sure what it was. As I inspected the room further I discovered there was black mold immediately above a vent, certainly leading to mold inhalation. Definite failure on the hotel to control moisture and maintain cleanliness. Staff was great, but would not stay again as this place can be a detriment to health.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gesteuyala W, Manager at Hawaii Prince Hotel Waikiki, responded to this review, November 19, 2012
Thank you for sharing your observations regarding the black mold around our air conditioning vent. Upon receiving your comment, we had our engineering and housekeeping department conduct a thorough investigation, to include removal of the air conditioning grills and inspection of the ductwork and the area around the air conditioning. I was advised that there was no mold and that there was a build up of dust and moisture on the silk blend wallcovering. Our staff has since cleaned the referenced area.
Thank you again for taking the time to bring this matter to our attention.
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Melbourne, Australia
Senior Contributor
42 reviews 42 reviews
6 hotel reviews
Reviews in 18 cities Reviews in 18 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 12, 2012

We recently stayed at this hotel for 9 nights. We wanted a relaxing holiday - and that's precisely what we got. This hotel was right in front of the marina - quiet, beautiful and very well-maintained. The view from our room on the 28th floor was fantastic. The hotel staff were all very accommodating and helpful. The concierge organised all the tours we wanted without any hustle (an added advantage was that this hotel was the first point of pick-up and drop-off for the tours, so you didn't have to struggle going in and out of the bus). The hotel had all the amenities we needed and, yes, the elevators all worked perfectly. We never had to wait for more than 2 minutes.

While not located centrally, it was walking distance to the beaches, shops, restaurants, etc, and it was only a 3-minute walk to the huge Ala Moana Shopping complex. I don't think I can recommend this hotel highly enough. We really enjoyed our stay and will definitely stay here again.

Room Tip: All the rooms have a view of the marina, but the view on the higher floors are, of course, better.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cairns, Australia
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 12, 2012

I chose to stay at this hotel, as I once had close involvement with a former sister hotel group back in Australia. So the name and brand was familiar (and target client base), its position close to where friends were staying was also a factor. Never having traveled abroad before, the familiarity was comforting, but after staying, I can assure people it’s the location, accommodation and services excelled in all degrees. The service I received from all staff I came in contact with went beyond what I initially expected and the hotel room on both occasions was superb.
The hotel accommodations are divided into levels according to the price you pay, I was staying on my own, so being budget conscience, opted to stay the first few days on a lower level, then on my return from Maui planned to stay the next level up. On arrival they placed me on level 12, overlooking the hotel pool and with a Marina view in the Ala Moana tower, then on return from Maui I ended up on the 28th floor in amongst the Suites levels (levels 27-32). Marble fitted bathrooms, large queen size bed (12th floor) and king sized Bed on the 28th floor, the room appeared to be slightly wider than the one I had below and both rooms were large enough to swing two cats in!! During my first stay a complimentary gift box of biscuits and snacks were placed in room, as a turn down gift, totally unexpected, but thoroughly enjoyed.
They had no issue with me leaving baggage behind to collect on return and no charges applied, Concierge organized a day tour around Oahu Island and a Semi sub tour for my stay on Maui and both are highly recommended. Towels were provided complimentary for your trip to the beach, and it was only a hop, step and jump away from the Ala Moanna Shopping precinct and parklands.
Whilst I didn’t partake in any meals at the hotel, (friends and I enjoyed many around Waikiki’s well established restaurants though), the lobby shop was useful and the internet corner was well used also. Would I go back there, my word I would, for the price I paid you could not have got better and was I think better value than the Five star beachfront down the road

Room Tip: All floors look out to sea, and overlook the Marina, the public floors take up the first few levels...
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  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed November 11, 2012

This hotel is part of the Prince chain which, in Japan, provide some very good quality hotels. Sadly, this hotel is not of the standard I have come to expect from experience in Japan.

The hotel is in a decent location close to Ala Moana Park and shopping mall, and walkable to Waikiki beach and all the shops and restaurants around there.

The rooms all face to the sea so you'll get a pleasant view whatever room you are in, though the hotel charges a premium for rooms above floor 29. The view is good from 30 upwards but whether it is worth paying extra for is a matter of personal taste. A plus is that the windows open wide in all rooms so you can get a break from relentless air conditioning. Also the rooms are of a decent size for a long stay.

That being said the rooms appear rather shabby, the bed was awful - lumpy and well past its best, the bathroom could have done with a deep clean and fittings such as the a/c controls were dated and battered.

Add to this that wi-fi is chargeable ($11.95 at time of writing) and is per device. So connect your iPad and a laptop for instance and that's a charge for each - thus, if there are two of you in the room and each connect a device you'll be charged $23.90 a day! That's worse than staying at the Hilton who are notorious for their internet charges.

Parking also doesn't come cheap at over $17 a day for self parking, but that seems commonplace around Waikiki.

As a Japanese chain the Prince is popular with Japanese tourists and it feels very much like a tourist hotel, comfortable but not plush or elegant in any way with passable but not exceptional service - there are many better hotels nearby.

Personally, I wouldn't choose to stay at this hotel again.

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hawaii Prince Hotel Waikiki

Also Known As:
Prince Hotel Hawaii
Hawaii Prince Hotel
Prince Hotel Honolulu
Hawaii Hotel Prince
Honolulu Prince Hotel
Hawaii Prince Hotel Waikiki Honolulu
Address: 100 Holomoana St., Honolulu, Oahu, HI 96815
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Luxury Hotel in Honolulu
#28 Business Hotel in Honolulu
#37 Top resorts Hotel in Honolulu
#40 Family Hotel in Honolulu
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hawaii Prince Hotel Waikiki 4*
Official Description (provided by the hotel):
Gracious hospitality. Exceptional value. No mandatory resort fees. ... more   less 
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