Booked Hawaii Prince Hotel through Expedias secret Hotels so were not sure what to expect. We were pleasantly surprised by the facilities- our room on the 5th floor had a large balcony overlooking the pool and Marina. The bathroom was huge with a separate shower and toilet stall (with frosted glass divider) and impressed us with it's decor. The beds were confortable and room was dark. However, the best thing about this hotel was how quiet it was at night. After a long flight through the night from Australia to get an uninterrupted night's sleep was wonderful.
This hotel though does not offer the same level of customer service as the Embassy Suites (also reviewed). On arrival at 11.30am after a long flight we were told there was no possibility of an early check in (on transferring to Embassy the next day the front desk immediately rang through to housekeeping and requested our room be prepared as early as possible - and we ended up checking in three hours early). After wandering around Waikiki waiting for the time to pass until we checked in (a good 15-20 minutes walk from Hawaii Prince) we went to the pool deck and tried to get a drink. The bar staff advised she was on the phone to her Manager and would help us as soon as she could (surely a paying customer takes precedence!) - it was another 20 minutes before we were able to be served. The pool itself was very cold - though a dip in the spa made up for it.
I would definitely recommend it for a first night in if needing to recover from jetlag or if wanting to be away from the noise of Waikiki. Though compared to other hotels it lacked any warmth and customer service. I would rate it far more highly if there was more attention paid to the way guests were treated.
- Official Description (provided by the hotel):
- Gracious hospitality. Exceptional value. No mandatory resort fees. ... more less
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- Also Known As:
- Prince Hotel Hawaii
- Prince Hotel Honolulu
- Hawaii Hotel Prince
- Honolulu Prince Hotel
- Hawaii Prince Hotel Waikiki Honolulu