** Every room is different and taken care differently, so I can only speak of the two rooms I experienced on this trip! Also compare how thing have decline through the years and that they are better option at Waikiki for accommodations.
Our trip was for a surprise birthday trip for my husband for 3 days and with the intention of extending our stay one more day on our "favorite" hotel. We checked in around 1030pm-11pm and the front desk was quiet with two staff member. The young gentlemen help us check in and was quick at talking too! Maybe he was on a hurry to send us off! Room booked and paid for was Ocean View and put in a request if it could be accommodated ( highest room & one bed). Finally our room was #2311 and since we have stayed here before we knew it was one of the highest floor. Once we got there come to find out that this room are the rooms that are right behind the elevators... You know, up and down noises? Swishhhh up swishhhh down! Oh yeah and the beeping doing of the elevators. If your a light sleeper or after a 5-14 hr trip this is not what you need. The room had NO beach coolers and the view was amazing of Waikiki! Called the front dest to see if they could relocate the room or even downgrade to room to Partial Ocean View Room but after being on hold with the guy and him explaining that they are booked full no spare room and that he couldn't switch my room! Then he put me on hold to speak to the manager to see what he could do. After 3 minutes on the phone they told me to go downstairs and that they will relocate us to the Aloha Suite... I guess there was rooms available after all!!! Formally known as the Junior Suites now they switched it to Aloha Suites, mind that i have stayed a few times paying for that room and are quiet nice! We were impressed of the new room but it seem likes a quick reaction so something wasn't right! Went to pick up our new keys (heaven forbid you loose them cause it will cost you $2 per key! Before they would tell you take them as souvenirs not that I want them!). So our new room is now #928. So if you get the numeration the first digits are the floor number and the last 2 are the location of the room. Even numbers have Diamond Head and Odd have the Waikiki view. Also I just went from good view to a huge downgrade! But keep in mind is a suite so when we went in it was a total disappointment and after having to speak to the Front Desk earlier and this is what I ended up with it seem like I wanted to switch my countdown on this getaway trip to fast speed to get out of here!!! Tip: if your room number ends on #11 your very close to elevators!
I took pictures of the condition on the room #928 and will post. The bathroom was in terrible condition, tiles of different color, toilet with mildew and licking water when you flush, bathtub yellow stain on wall, walls patch up, wall edges pain coming off, tissue holder broken, desk plug not working and balcony sliding door didn't close. Yes the flat screen tv is nice but the options of tv channels aren't many and quality isn't that great, no HD tv here. We were tired so off to shower and bed but... Turn on the water and it seem like no one has used that bathroom cause the water that first came out was dirty brown... Let it run for a little and off to bed. I didn't bother to look for bed bugs cause heaven forbid I would find any!
Next day, bright and early ready for their free breakfast! FRIENDLY STAFF!!! Mind that I have stayed here for the past 6 years and I thought that even with the cross over from ResortQuest to Aston might not make any difference in the quality, it sure has now! Yes the lines are long and it can be a little bothersome for some of the people who just jump in or overly excited people but the food has change. Coffee, 4 options of plain cereals, yogurt, doughnuts, danish and pastries, mini muffin, mini bagels, some sort of soup ( catering to the Asian crowd), juice, milk, hot cocoa, and hot tea. Now they used to offer warm sandwich, French toast stick and burrito before for "Free" cause it was included in your final bill for amenities. Now the option for a warm meal can cause $4 additional on top of an amenities fee. You can save money by going to another hotel and buy breakfast at other places with options. The "free breakfast " has gone down hill from what it use to but again I'm stuck in this hotel for the next day. Music and hula dancer still there which is very nice Aloha touch and very slow wifi available at pool or you can use their business center for a few dollars and printing is extra.
On check out day and i see the bill I see the prices have gone up on taxes but most importantly the amenities fee. Total extra on top of the room cost is $49.57. There's $18 that goes to amenities fee which includes, newspaper, "breakfast", gym, movie/games rental which includes a lot of Asian movies (at the time I looked at it) and who knows what else they'll like to call amenities fee. With $18 I could have ate at Egg&Thing or somewhere, I'm on vacation so i don't need news paper, movies are okay on a rainy day if yonrather stay indoor but Tip: Subway does offer a $3 breakfast combo make it your way downstairs but I don't know how long the promotion goes for... Didn't try it cause I felt Aston already took my money and run with it. Since we were so disappointed we walked less than a block towards the Hyatt Place and ask them about their price and availability. Guess what? We were sold and our extra night went with the Hyatt Place (room and experience will be posted shortly- Amazing! And amenities fee plus taxes total $30.58 with real breakfast! Free wifi in your room, free computer and free printer) So since we couldn't drag our bags around Waikiki we used the bell/bag storage service at the Aston waikiki beach hotel. When we went to pick up our bags, to our surprise the young guy told my husband to come with him, showed him to the room, open the door and had my husband grab his own bag out the door. YES! What a liability to have anyone go into the room with other customer bag. Well it was $3 in tip we saved!
Remember we have stayed here before and even recommended and booked additional room in the past cause we thought it was a good hotel to recommend. We even got a postcard in our room from the "manager" appreciating my business and this time was the worst. REMEMBER, the staff is very friendly and full of Aloha at this hotel. At the time I booked this room I had options from Hilton Village for $175 and other hotels but I went with the only hotel I have stayed and thought I knew but this one was the last time will book them. Some one else got my business and glad I did! I seen reviews and how the Aston management team over and over try to justify the amenities fee to be justifiable but I took simple math elementary school and I think it's another way to nickel and dime during tough economy for struggling hotels.
- Official Description (provided by the hotel):
- Overlooking one of the world's most renowned beaches, the Aston Waikiki Beach Hotel provides an oceanfront experience at surprisingly accommodating rates. The Aston Waikiki Beach Hotel is the ideal vacation headquarters for couples, families (children stay free) and groups seeking the ultimate Hawaiian experience. The vast majority of our 644 guest rooms offer a private lanai and stunning full or partial ocean views. Diamond Head rises majestically on one side of the hotel, while legendary Waikiki Beach stretches out from the other. ... more less
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- Also Known As:
- Waikiki Beach Hotel
- Aston Honolulu
- Resort Quest Waikiki Beach Hotel
- Resortquest Waikiki Beach Hotel Hawaii
- Aston Hotel Waikiki
- Aston Waikiki Beach Hotel Hawaii/Honolulu