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Aston Waikiki Beach Hotel: Traveler Reviews

3.5 of 5
2570 Kalakaua Avenue, Honolulu, Oahu, HI 96815
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Aston Waikiki Beach Hotel
Ranked #49 of 82 hotels in Honolulu
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2,016 reviews from our community

Traveler rating
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    409
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    86
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Families
478
 
Couples
780
 
Solo
54
 
Business
42
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Fremont, Ca
1 review
4 helpful votes 4 helpful votes
“Poor service, money hungry hotel”
2 of 5 stars Reviewed December 28, 2012

Firstly the cons: We stayed here for about a week and the experience was less than par. (1) They charge you $10 a day for services you don't use ie phone, wired internet (no wifi), DVD rentals. (2) Valet was $26 per day and it took over 40 Minutes to retrieve your vehicle. Plus they always an accuse instead of apologizing. (3) All of the representatives here are very lazy and they never show a sense of urgency, even when it is apparent that they've made a mistake. (4) Check-in took over an hour because of slow front desk employees. 3 parties in line and it took 30 mins for each party to check in. (5) ALL THE DOORS HERE DO NOT LOCK SECURELY. IF YOU KICK THE DOOR A BIT, IT'LL OPEN SESAME so it forces you to rent the in-room safe for $3 per day. (6) Everything advertised here is a gimmick. And I mean everything.

Pros: Right next to the beach. Perfect location.

  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
Ask lee_alex about Aston Waikiki Beach Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca D, Guest Relations Manager at Aston Waikiki Beach Hotel, responded to this review
January 2, 2013
Aloha, and thank you for taking the time to review our hotel. We were disappointed to learn that you had a less than exceptional experience with us. Our daily amenity fee includes high speed internet via Ethernet, (WiFi is currently being added to the guest rooms), daily newspaper, local & toll free calls, unlimited DVD and game rentals from our kiosk, and use of the in room safe. We are sorry that you did not find value in our amenities. Our Valet service is designed to better accommodate our guests. It takes approximately 15 minutes to retrieve the vehicle. Due to the one way streets around our hotel and occasional heavy traffic, it is possible to take longer than expected. Our rate of $27 daily is the lowest on Kalakaua Avenue. Also, we are sorry if you felt that our hotel was not secure. The doors on our guest rooms lock each time the door shuts, and if there was a problem with the lock we hope it was reported as our Maintenance staff would have immediately fixed the problem. In addition, we use surveillance in common areas, have a secure elevator system, and employ an excellent security team to ensure the safety of our guests and their property. On behalf of the hotel, we are sorry for the confusions and the inconveniences. We hope you had a lovely time visiting beautiful Waikiki- Mahalo.

Rebecca D.
Guest Services Coordinator
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beaumont, Canada
Senior Contributor
41 reviews 41 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
40 helpful votes 40 helpful votes
“Great trip to Waikiki with just an ok hotel.”
3 of 5 stars Reviewed December 28, 2012

Location is great and the views from the oceanfront rooms are perfect. We stayed on the 10th floor and we had wonderful unobstructed ocean views. The Lanai is very small, the bathroom is a 2 star at best, the decor is typical Hawaiian but the carpet in the rooms needs to be changed. The beds were very comfortable but we would not stay here again as we appreciate a higher standard. Due to a surprise Christmas present we booked this room with a couple hours of research and so we didn't have much time to look around. If you're on a budget and you don't really care about the room but still want something clean with a great view you will not be disappointed. The breakfast on the beach promo is NOT worth booking the room for if you're thinking of the cost saving on breakfast. If you like kiwi yogurt, heavy stale pastries, sugary cereals, and melons...then it's ok but if you want something healthy you'll end up buying breakfast anyways. We did not try the pool, we are ocean people. We did eat one night at the hotel restaurant, Tiki's bar and grill I think it's called. The food was good but not great, the service was good.

Just a side note the hotel left a baby crib in our room the entire week...used it as storage space I believe...the youngest in our room was 18 years old. Also we booked online and were told there would be a welcome "gift" in our room...the only surprise was the crib. We would not recommend.

The Royal Hawaiian Village hotel looked good as did the Hyatt and I believe they were similarly priced.

Room Tip: The bar is very noisy and so is the road noise so book on a higher floor, we stayed on the 10th floo...
See more room tips
  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask ernurseEdmonton about Aston Waikiki Beach Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca D, Guest Relations Manager at Aston Waikiki Beach Hotel, responded to this review
January 2, 2013
Aloha, and thank you for reviewing our hotel. We are glad you had a great Hawaiian vacation. However, we are sorry that you were disappointed in our hotel. We apologize if your room was not prepared properly, we could have fixed this immediately had known about it. Also, we thank you for your feedback regarding our breakfast. We are currently reviewing how we can create more positive experiences for our guests, and have taken note of your mentions. Thank you for staying with us, and we hope to welcome you in the future.

Mahalo,
Rebecca D.
Guest Services Coordinator
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina, United States
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Average at Best”
3 of 5 stars Reviewed December 26, 2012

Check in was very slow. Rooms are much smaller than the appear in the photos, the decor is very dated. Overpriced for the amenities offered.

Best thing going for this hotel is its location being right on the beach.

  • Stayed December 2012, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask NewDiver_12 about Aston Waikiki Beach Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca D, Guest Relations Manager at Aston Waikiki Beach Hotel, responded to this review
January 2, 2013
Aloha, and thank you for staying with us. We are glad to see you enjoyed our perfect location directly across the street from the beach. We are sorry to learn that you did not find value in our amenities and hotel. The pictures online accurately represent the décor in our guest rooms and the average square footage of the rooms are also provided on our website. We hope you had a great Hawaiian vacation- Mahalo!

Rebecca D.
Guest Services Coordinator
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
“Great location, but otherwise disappointing”
2 of 5 stars Reviewed December 25, 2012

You can't beat the location right on Waikiki Beach, but otherwise the room was very disappointing. Small, lumpy double bed, very few amenities. The staff was pleasant and helpful, and there was WiFi, but it was a very depressing hotel room

  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
Ask Marla B about Aston Waikiki Beach Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca D, Guest Relations Manager at Aston Waikiki Beach Hotel, responded to this review
January 2, 2013
Aloha! We were glad to see you enjoyed our perfect location directly across from the beach, and our friendly service. We were sorry to learn that you did not enjoy your guest room. On behalf of the hotel, we apologize for any inconveniences you may have encountered. Thank you for taking the time to review our property and for staying with us.

Mahalo,
Rebecca D.
Guest Services Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hickory, North Carolina
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“"Hawaii Trip"”
5 of 5 stars Reviewed December 24, 2012

The Aston Waikiki Beach Hotel is in an excellent location with excellent service, reasonable rates, and a fantastic staff! The staff went out of their way to insure everything was just right. The free breakfast was good with many choices, especially with food prices so high in Honolulu.

Room Tip: free upgrades for 50+, free breakfast, free internet
See more room tips
  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
See 2 more reviews by Dan S for Honolulu
Ask Dan S about Aston Waikiki Beach Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca D, Guest Relations Manager at Aston Waikiki Beach Hotel, responded to this review
January 3, 2013
Aloha, we are thrilled to see you enjoyed our accommodations, friendly service, and perfect location here at the Aston Waikiki Beach Hotel. Thank you for reviewing our property and for the lovely pictures. It seems like you had a fabulous Hawaiian vacation, and we look forward to welcoming you again in the future.

Mahalo,
Rebecca D.
Guest Services Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Aston Waikiki Beach Hotel

Also Known As:
Resortquest Waikiki Beach Hotel
Waikiki Beach Hotel
Resortquest Waikiki Beach
Aston Honolulu
Resort Quest Waikiki Beach Hotel
Resortquest Waikiki Beach Hotel Hawaii
Aston Hotel Waikiki
Aston Waikiki Beach Hotel Hawaii/Honolulu
Address: 2570 Kalakaua Avenue, Honolulu, Oahu, HI 96815
Phone Number:
Region: United States > Hawaii > Oahu > Honolulu
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free Breakfast Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 On the Beach Hotels in Honolulu
#31 Business Hotels in Honolulu
#35 Family Hotels in Honolulu
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Overlooking one of the world's most renowned beaches, the Aston Waikiki Beach Hotel provides an oceanfront experience at surprisingly accommodating rates. The Aston Waikiki Beach Hotel is the ideal vacation headquarters for couples, families (children stay free) and groups seeking the ultimate Hawaiian experience. The vast majority of our 644 guest rooms offer a private lanai and stunning full or partial ocean views. Diamond Head rises majestically on one side of the hotel, while legendary Waikiki Beach stretches out from the other. ... more   less 
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