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“Much better then expected; Excellent Room...best so far in Waikkiki” 5 of 5 stars
Review of Aqua Pacific Monarch

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Aqua Pacific Monarch
3.0 of 5 Hotel   |   2427 Kuhio Ave, Honolulu, Oahu, HI 96815 (Formerly Aston Pacific Monarch) (Waikiki)   |  
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Ranked #46 of 82 Hotels in Honolulu
sydney, Australia
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
27 helpful votes 27 helpful votes
“Much better then expected; Excellent Room...best so far in Waikkiki”
5 of 5 stars Reviewed 1 week ago

Finally the hotel room pictures paint a true picture of the rooms & they are fantastic! I booked a studio & you get a large room with double bed (almost 2 rooms), dining table for 4, nice lounge, playstation, shuttle to shops & outstanding customer service. I will come again next year! It is only one block back from the beach. Prices are excellent, people are friendly. I didn't use the pool or restaurant but both looked good. Yes the building is old but most buildings in Waikiki are oldish. If you want to get really good value & not be stuck in typical hotel box try this out!

Room Tip: Studio is spacious with great views of city & part sea
See more room tips
  • Stayed March 2015, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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158 reviews from our community

Traveler rating
    44
    76
    26
    10
    2
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67
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Loveland, Colorado
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We booked this hotel not really knowing what to expect. We got a studio with an ocean view that was stunning the room was clean and kitchen was fully equipped with everything you need. Roof top spa and pool was nice too.

  • Stayed March 2015, traveled as a couple
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AquaHotelsManager, Manager at Aqua Pacific Monarch, responded to this review, 1 week ago
Aloha!

Thank you for staying at the Pacific Monarch Hotel. We appreciate your comments/review on our hotel. I'm glad you took the opportunity to stay with us and enjoyed your stay.

Your feedback is greatly appreciated and if there is anything we can do for you, please feel free to give us a call.

Mahalo,
Sandra Hashimoto
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 of 5 stars Reviewed 2 weeks ago

This hotel has so much potential. I loved the location and the view from the rooftop pool is absolutely stunning.

But here's why I'd probably never go back:
Small rooms, loud and barely functional A/C. We spent the first hour or so troubleshooting the internet because we couldn't connect to it. The staff was courteous enough to help us out - but even once after we were connected, it was absolutely unusable. Water pressure for shower is awful, and the stove for the kitchen top was so weak that it took forever to boil water. There's no fitness centre - although a run on the Waikiki Beach under the scorching sun more than makes up for it!

We're supposedly here during peak season - and with added daily service fee + parking cost, the price we paid for doesn’t justify the experience.

  • Stayed February 2015, traveled with family
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AquaHotelsManager, Manager at Aqua Pacific Monarch, responded to this review, 1 week ago
Aloha!

Thank you for staying at the Pacific Monarch Hotel. We appreciate your comments/review on our hotel.

I do apologize if you experienced some problems while staying at the property. Our maintenance staff are trained to fix as much as they can if something is broken or not working right in your room so if the water pressure in the shower or the stove did not work properly, I would have hoped we were notified so we could have tried to fix the problem. The last thing we want is for you to have an uncomfortable stay and I do apologize if that happened. If you don't mind, can I get the room number you were in so I can definitely look into these issues.

Once again, I do apologize for any inconvenience you encountered and hope you do give us another opportunity to stay with us again. If you do, please give me a call directly and I will assist you with your reservation.

Mahalo,
Sandra Hashimoto
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Langenburg, sk
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We spent 10 days here, great service, close to everything. The staff was friendly and always helpful. Within walking distance to beach and shopping. The rooms were kept clean, and had a full kitchenette. The staff was helpful in booking tours, picked up at the door, and delivered us back. Enjoyed everything about it, might not be a 5* but all we needed.

Room Tip: Higher floors have a great view,
See more room tips
  • Stayed March 2015, traveled with family
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AquaHotelsManager, Manager at Aqua Pacific Monarch, responded to this review, 1 week ago
Aloha!

Thank you for staying at the Pacific Monarch Hotel. We appreciate your comments/review on our hotel and our staff. I'm glad you enjoyed your stay and we look forward in seeing you again.

We appreciate your feedback and if there is anything we can do for you, please feel free to give us a call.

Mahalo,
Sandra Hashimoto
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Very nice and clean and staff was excellent! Rooms are a great size with fully stocked kitchenette. Service was great and location is excellent. Towel service for beach use is very convenient. The only suggestion I have for improvement would be to have computers available to guests for printing boarding passes.

Room Tip: Beach view side is quieter as it is not on the street.
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  • Stayed March 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AquaHotelsManager, Manager at Aqua Pacific Monarch, responded to this review, 1 week ago
Aloha!

Thank you for staying at the Pacific Monarch Hotel. We appreciate your comments/reviews on our hotel and our staff. I'm glad you enjoyed your stay and appreciate your positive comments about our staff and the hotel.

As far as the computer, I know it's too late already but if you do plan on staying with us again, the front desk will gladly assist you in printing out your boarding passes.

We appreciate your feedback and if there is anything we can do for you, please don't hesitate in giving us a call.

Mahalo,
Sandra Hashimoto
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairns, Australia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

We stayed at the Aqua Pacific Monarch for 2 weeks in February. Due to change in flights, we had to find accommodation at short notice, and there was not much available in Waikiki for the dates we wanted. We went with Pacific Monarch, and Im so glad we did.

The hotel is not located on the beach from, but is a few streets back on Kuhio Avenue, which is a main street, and only 2 minutes walk from the bus stop.

They have a free shuttle, that takes you to the Ala Moana and back daily, which was great. We walked there a few times, but it is great when you have been shopping and dont want to carry all your bags. :) The shuttle drivers were lovely, and very helpful.

We stayed in a studio room on the 28th floor. It was a bit small for 4 people, but I am not complaining. It accommodated our needs. If we wanted more space, we could have booked a bigger room. It was good to have a kitchen, and gave us the option to cook our own food. We had a kettle, microwave, stove, fridge, coffee machine, utensils, sink, plates etc.

The hotel is about 1 minute walk to the beach front, and about 30 seconds to the nearest ABC store.

The staff were professional, friendly and very helpful.

The rooftop pool was awesome. Always clean. The spa was also great too.

I have read a few reviews from people complaining about the noise. I did not find this a problem at all. Sure, you hear a few screams from people on a Friday and Saturday night, but I think you would hear that at any hotel.

All in all. I will surely be staying at the Pacific Monarch when I next come to Waikiki.

  • Stayed February 2015
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AquaHotelsManager, Manager at Aqua Pacific Monarch, responded to this review, 1 week ago
Aloha!

Thank you very much for staying at the Pacific Monarch Hotel! We appreciate your comments/review on the hotel and our staff. I'm really glad you enjoyed your stay at the hotel and we look forward to seeing you again.

The shuttle service is something we started from last year September as part of our hospitality fee and it's very helpful service for guest when they want to go shopping and they didn't rent a car.

We appreciate your feedback and if there is anything we can do for you, please don't hesitate in giving us a call.

Mahalo,
Sandra Hashimoto
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tweed Heads, Australia
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We had a 1 bedroom apartment with a kitchen, bathroom and balcony was small the roof top pool is a good size but if windy it’s very breezy. We mainly used hotel to freshen up and sleep after a very long day of sigh seeing so this was great for us, great location 2 blocks away from Waikiki beach, walking distance from tours pick up and drop off point and restaurants, trolley tram stop across the road. The ABC shop at the corner if you needed a late snack.
Friendly staff, tour desk very helpful and knowledgeable organised our tour and always tried to get the best tour at the best prices for us.
If travelling with kids you have the zoo 4 blocks away and the aquaria about 5 blocks away all within walking distance.
If you’re thinking of hiring a car it's very cheap, but be careful find out with the hotel you’re staying at if they charge for car park. The Aqua Pacific charges US$25 a day we thought that was steep.

Overall a great Hotel and definitely will stay there next time

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AquaHotelsManager, Manager at Aqua Pacific Monarch, responded to this review, 1 week ago
Aloha!

Thank you for staying at the Pacific Monarch Hotel. We appreciate your review/comments on our hotel/staff. I'm glad you enjoyed your stay and it was very convenient for you as far as the beach, zoo and the aquarium. We appreciate your feedback and if there is anything we can do for you, please don't hesitate in giving us a call.

Mahalo,
Sandra Hashimoto
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Aqua Pacific Monarch

Address: 2427 Kuhio Ave, Honolulu, Oahu, HI 96815 (Formerly Aston Pacific Monarch)
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Business Center with Internet Access Kitchenette Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #46 of 82 Hotels in Honolulu
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Aqua Pacific Monarch 3*
Number of rooms: 216
Official Description (provided by the hotel):
Located in the heart of Waikiki, the renovated Aqua Pacific Monarch is located just 2 short blocks to world-famous Waikiki Beach and steps to the area's best shopping, dining, and nightlife. The hotel features spacious studios and one-bedroom suites, a restaurant, rooftop pool, jet spa, sauna, sundeck and coin-operated laundry facilities. Aqua Pacific Monarch embodies true convenience for beach life. With our hospitality fee for all stays beginning August 1, 2014, Aqua Pacific Monarch allows guests to enjoy many hotel services and activities without having to incur miscellaneous charges. These amenities include DVDNow (Unlimited movies & PS3 games), Waikiki Shuttle (Complimentary Waikiki Shuttle Service), Daily Newspaper, In Room Coffee, In Room Safe, Local & Toll-Free Calls, Water in Lobby, and a Weekly Manager's Reception. In addition, each room comes with a mini-refrigerator, microwave, kitchenette with granite countertop and stovetops, and 32-inch LCDTVs. ... more   less 
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Also Known As:
Aston Pacific Monarch Hotel Honolulu
Aston Hotel Honolulu
Aston Hotel Pacific Monarch
Resortquest Pacific Monarch Honolulu
Pacific Monarch Hawaii
Resort Quest Pacific Monarch
Aqua Pacific Monarch Hawaii/Honolulu

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