When we arrived, we had been flying all day from the east coast and were looking forward to resting, however the computer system went down at the front desk just as we arrived. Everyone was especially helpful and friendly but Kisha stood out. They stored our luggage, kept us informed and made very helpful suggestions on how to spend our time and arranged for shuttle service to the airport for a connecting flight.
Kisha especially was patient and friendly even though the guests were getting restless.
Once the computer system was up and running George the manager, who was also very understanding and helpful, upgraded our room for our troubles.
One of the ways a hotel stands out is how the staff operates when things don't go well- they were outstanding.
The rooms were very clean and comfortable. We had balconies on two sides giving us a city and partial water view of the bay.
Located next to the International Market and one block from very nice shopping and only a couple blocks from the ocean, this hotel is superbly situated.
The only downside was the lobby seemed a bit old but the rest of the hotel was quite comfortable.
My hats off to the staff and a hearty thank you to George the manager and Kisha behind the desk
- Official Description (provided by the hotel):
- Aqua Waikiki Wave located 1 block to Waikiki beach is a contemporary boutique hotel featuring spacious rooms with a hip decor. The beachy-urban vibe and stellar location will make you feel like you're living the dream. With affordable accommodations, staying at Aqua Waikiki Wave is the way to experience life in Hawaii. With our hospitality fee, Aqua Waikiki Wave allows guests to enjoy many hotel services and activities without having to incur miscellaneous charges. These amenities include WiFi Internet throughout the hotel and in guest rooms, DVDNow (Unlimited movies & PS3 games), Beach Towels and Chair rentals, Waikiki Shuttle Service, Daily Newspaper, In Room Coffee, In Room Safe, Local & Toll-Free Calls, Water in Lobby, and a Weekly Manager's Reception. In addition, you'll have access to the business center, activities desk, retail shops, convenience store and a restaurant. ... more less
- Reservation Options:
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- Also Known As:
- Aqua Waikiki Wave Honolulu
- Aqua Waikiki Wave Hawaii/Honolulu