We stayed at Aqua Bamboo 3 years ago and loved it so we thought we'd try another Aqua property. We stayed here for 8 nights at the end of November 2012.
Because of a very long travel day for us (got up at 4AM, 7AM flight cancelled after 4 hour delay, rebooked and finally arrived in Hawaii 9 hours later than expected) the first thing I noticed was that the beds were uncomfortable. They are really soft and if you have someone else sleeping with you in the bed you can feel it every time they move. We kind of got used to them though.
About half way through our stay, there seemed to be problems with the plumbing on the room directly above us. There was a loud noise coming from directly above which sounded like someone was sawing something. We called down to the front desk but they let us know that there was a clog in the tub and they were doing maintenance. However, after that incident, our shower pressure seemed to have weakened and it was quite poor by the time we left.
As every other person has mentioned, the elevators were slow and one was under renovation. From the reviews, it seems like they've been renovating over the month. They are certainly in no hurry to get it done.
The hotel is loud, from the automated parking garage next door to the drunk people yelling during and through the night to the garbage trucks dumping multiple trash bins at 5AM. The windows are thin and don't help. Ear plugs are a must and I'm not usually a light sleeper on vacation.
The front desk staff were fine, except one employee who I asked where we could catch the trolley to Ala Moana Center. He replied by telling us to take the regular bus even though it's $0.50 cents more. He claimed that the trolley only comes once an hour and the $0.50 cents is worth it not to have to wait. Fair enough... except after we left we wanted to check out the trolley anyway and found out the trolley comes once every 10 minutes!!! On another occasion we asked for a beach towel and they had run out. Not impressed, but fine, I guess it happens. We went back up and got towels from the housekeeper. The very next day we were walking out and the same employee is yelling at us saying he has towels today. I understand he's trying to be helpful, but to try and catch our attention as we walk past for something we were looking for the previous day isn't appreciated.
No issues with housekeeping. They did a great job although I found it odd that they left their cleaning cart in the hallway all day everyday (see the picture). Never seen that at any hotel.
Location-wise, very good. Close to the International Market, a short walk to the beach and across from Marukame Udon, an inexpensive and delicious noodle place.
Overall, I expected better because Aqua Bamboo had set the bar high. Aqua Waikiki Wave's beds are soft and the rooms are noisy. I'd probably search for another hotel on my next visit.
Lastly, I would like to thank William who kindly helped us with our luggage at departure and had a genuine concern when our shuttle was running a bit late.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aloha and thank you for your candid review.
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Please accept my sincere apology that we did not meet your expectation. We are currently doing a $500,000 upgrade to our 3 elevators and modernization taks 6-8 weeks per elevator. To service our guests appropriately, we are using our recently modernized service elevator that runs very efficiently! Therefore we have 2 elevators running for our small hotel which is normally sufficient. Because we are using our service elevator, that is why the housekeeping cart is in the hallway. This also keeps room supplies accessible to our guests after hours as well.
Mahalo again for your feedback.
Area General Manager
Aqua Waikiki Wave
Aqua Waikiki Pearl
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.