Fast and easy check in. We had room 310 (3rd floor) & our balcony overlooked the pool. Nice room. Very comfortable bed & pillows. Clean. As you can see in pics posted by others, there is a counter area with coffee maker, fridge, microwave & sink along with utensils & dishes & a small table with 2 chairs next to it.(If you like wine, bring a corkscrew from home or a dollar store-no dollar stores in Hawaii though, that I could see! The cheapie type corkscrews are $4 to $5 at the ABC stores & I saw many buying them) The counter height is very high which I thought was odd but it didn't matter. Just thought I would mention. (I'm 5'2" & countertop was at my chest). We had a king bed that faced the patio. Patio was small with a couple of chairs but we spent no time out there. We looked straight into an apartment building which made me uncomfortable about leaving the patio curtains open when it was dark and when sleeping. Room was a comfortable size for the two of us. There were nightstands on each side, a dresser, a small closet where you can hang some clothes, stow your suitcases & a safe that locks with a key. I hid my key in the room as I didn't want to risk losing it by taking it with me on my travels. There were no problems. The housekeeping ladies are very sweet. Actually, the whole staff is friendly and helpful. Always. The bathroom is tiny and there is no tub but the shower is roomy. You can adjust the shower head to different heights. Small vanity (maybe 24 inch wide) but between the storage underneath that and the towel rack above the toilet, we had enough space for our things.
Now, regarding the air conditioning and traffic noise that almost everyone has mentioned in their reviews. They are right! We were in a corner room and there was a small window on one side which was the louvre type. The bathroom window was also the same. And there was a louvre window next to the sliding patio door. They don't seem to close all the way. BUT I had no problem getting to sleep at night. It's just like sleeping with your windows open. Regular traffic noise doesn't really bother me. I found the mornings a little more challenging. That's when you heard delivery trucks and garbage trucks and some construction noise and the beeping sound trucks make when backing up. I would start to rouse from my deep sleep when I heard these noises but could have gone back to sleep for a little longer if not for some loud bird that started up every morning between 6 & 6:30am. I didn't see the bird but I have never heard that particular sound of crowing before. After a couple of days I found that if I got up & banged on the windows a couple of times it stopped so the bird must have been close by. So no sleeping in here unless you are a heavy sleeper but waking up early wasn't so bad since we usually had full days planned and did some tours. Because I was so tired at the end of our busy days, I was alseep by about 10:30 every night. I'm someone who has to read myself to sleep for an hour every night but here I don't think I read a full page before falling asleep! I always felt well rested here in the mornings. It just would have been nice to sleep a little bit longer while on vacation since my normal wake-up time isn't even until 7:15am. We never heard noises from the rooms above, below or beside us or in the hallways outside our room. One of the staff told me that people who stay there regularly will sacrifice the view that comes with the rooms facing the canal and mountains so that they can stay on the quieter sides of the hotel. Yikes. Glad I didn't get a room with a view!
If the size of your room is important to you, you really should look into the rooms a little more before booking. The couple we were traveling with originally had a very small room. There was barely enough room to walk through at the foot of the bed. There was no dresser and no fridge. (a fridge was brought to them upon request). We were staying for 10 nights. A visit that long & you really need a fridge as well as a dresser so that you can unpack rather than constantly rifling through your suitcases which take up even more space in your very small room. It's probably fine for one person or for a very short stay but I wouldn't have been at all happy with that room for my stay even though it was just as clean & tidy as our room. I believe their room was listed as a city view queen. They moved to a room on our floor which was close to the same size but with 2 double beds. They also had a bigger bathroom vanity than ours & no window in the bathroom. They said their bathroom fan was VERY loud but they were happy with their new room. To avoid disappointment, especially if the hotel is at full capacity or an upgrade isn't possible, know before you go!
There is a fitness room which is small but looks suitable. I never saw one person in there the whole time. The pool is very small but we didn't use it. We saw a couple of people use it and they said the water was cold. The area only gets sun for about an hour somehwere around 11am or so. There are some loungers out there as well as some tables & chairs. We sat out there several evenings having a couple of drinks. It was early evening & we weren't loud or drunk. Nobody said anything about it. There were complimentary newspapers at the front desk if you wanted to grab one. There were always apples at the front desk. And there was coffee as well as lemon water, lemonade & pineapple ice tea available at all times in the lobby as well. There were 4 computers available for use in the lobby. I never had to wait for one & guests were considerate in limiting their time. The teens spent more time on them but they were also considerate if they noticed someone wanting to use them. There was also a printer there and you could print for free! I was impressed by that. But please don't take advantage by printing things you don't need for your trip or something that would take seconds to write down. There is a concierge in the lobby who can help you out with anything you might want to know about tours and attractions and directions. We booked some tours through him but if you ask me, some of the tours are way overpriced. (We paid $67 per person for a Pearl Harbour tour. To visit the Arizona memorial is free as are the outdoor exhibits and the museum. Our tour price included touring the USS Missouri Battleship, which according to brochures is $20, but there were so many roped off areas on the ship that it was so not worth it. Apparently for an extra $25 you could have access to more of those areas. We felt we would have been much better off if we had avoided the Missouri and taken a $2.50 bus ride to and from the free Arizona Memorial and surrounding areas. $5 as opposed to $67.). Breakfast was from 6:30-9:30am. Whole wheat, white bread, yogurt, hard boiled eggs, oranges, pineapple, apples, waffles, little pastries & muffins, cereal (fruit loops, raisin bran, cornflakes & chex), juice, coffee, tea, non-fat milk & regular milk. They never put a lot of yogurt out at one time, usually about 4 at a time. And it's no wonder! At one point staff put out 4 and I was about to reach for one, a lady grabbed 3 of them, along with some oranges, then went out to the patio area where her husband was & dropped it all into her totebag! Then she came back inside & loaded up on stuff (and took more of the replenished yogurt too) to eat right away. Now, I know everyone wants to save where they can but it's complimentary breakfast, not all day buffet. Let's help keep prices reasonable & not take blatant advantage of a good thing.
I never felt unsafe walking to and from the hotel even at night although I wasn't out past 10:30pm. Kuhio St is just 2 short blocks from the hotel (the blocks here in Waikiki aren't long blocks) where you can catch many different bus routes. Go to thebus.org to look up schedules. The site is very user-friendly. The main street with all of the shops, Kalakaua Ave is 4 blocks from the hotel. Waikiki Beach is just maybe another 4 blocks after that. An easy 10-15 minute walk to the beach. Kalakaua Ave is full of people heading in and out of the many restaurants & shops and of course, the beach. Busy street but we loved strolling along there in the evenings. You can enter the International Marketplace from this street and also from Kuhio. The Honolulu Zoo is across from the beach.
There are ABC stores everywhere. I think a tour driver said there were 47(?) of them in Waikiki. Prices for the exact same products vary at the different locations, too. They don't sell stamps but they sell almost everything else! They are definitely more expensive than your local grocery store or Walmart but that's the price of convenience, I guess. A half gallon of milk is over $6 as is a box of cereal. Bananas, apples and oranges up to a $1 each. A single size yogurt is almost $2. A 1.5L water is .99 but so is a small bottle of water! There is a Food Pantry on Kuhio St (maybe 10-15min walk from hotel). Again, more expensive than Walmart but definitely cheaper than ABC and much more variety.
I had a great time here. The staff and the service was wonderful and I really liked my room. The complimentary breakfast was a big plus for me as well. The noise? I dealt with it. I think that unless you are in one of the beachfront rooms in the much more expensive beach front hotels, you will have noise no matter where you stay.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.