After two days of nasty smoke drifting in my window I finally identified two seperate guests rooms where people were smoking, the hotel is meant to be non-smoking. I found a couple pills of (later identified) Ritalin at the elevators. My inlaws squashed a roach in their room.
Additionally the hotel has major staffing issues- the front desk was often unable to answer calls (as I tried to get help on smokers and roaches) because they were so poorly staffed. It took us 35 minutes to get checked in.
The third day I finally complained. The guest services manager was professional and nice but overworked, he offered a number of perks, such as free valet and breakfast.
The next day I went to use the valet- but was informed I would need a special slip from the front desk and it looked to be a 30 minute wait. Comical and ridiculous. So I saw the manager that evening and said I would after all take him up on the breakfast, as I had declined it previously (pregnant wife, first kid, trying to be healthier) He had to check his log to remember what my issues were. Amazing because that would mean he'd had so many complaints he couldn't recall mine, which to me seemed egregious and remarkable. He said he could cover one breakfast but not another for my inlaws (he relented after I reminded him about the cockroach which appearently didn't warrant a note in the log)
The manner with which he disregarded the Ritalin in the hallway (a schedule 2 drug) makes me suspect drugs aren't uncommon- I won't even start with the seedy characters attending the hotel's night club, 'Rumors'.
Shady and gross, spend the extra 40$ a night and save yourself the icky feelings.
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- Also Known As:
- Hotel Ala Moana
- Ala Moana Honolulu
- Ala Moana Hotel Hawaii/Honolulu