We went to Honolulu for 11 nights from mid-December 2012. it was our sixth trip. When we checked in, we took the option given to us of paying an extra $20 (+tax) per night for an upgrade to a 30th floor balcony room in the Waikki tower of the Ala Moana hotel. The view of the mountains was great, the lobby large and spacious, and the Ala Moana shopping centre only a five minute walk away.
However, the constant noise of sirens (day and night) made it difficult to relax and our sleep was often interrupted. The 'cold' water in the hand basin was constantly warm to hot. The temperature of the shower water could not be adjusted. We often had to endure very hot or cold showers, with the temperature changing at will from one extreme to the next. TV reception was grainy and the remote control difficult to use. Free Internet in the room was great, but we experienced several long periods where it cut out.
When we arrived the toilet was not flushing properly and my husband noticed that a pipe in the cistern was not connected. Meanwhile, the room was tiny, with the king size bed pretty much occupying the entire room. A queen size bed would have been a better fit, but we were told that all rooms come with either a king size bed or two doubles. There was no mirror in the room and the two chairs had stains on them.
On day three we went to the reception desk and advised them of the plumbing issues. We were told that we did not know how to use the shower and that someone would come to assist us, but no one ever came. When checking out we raised the matter again and the same reception person said she had booked a manager to see us. She asked if we would like to review the matter at that time with a manager but we made it clear that at checkout this no long pager mattered.
The large lobby had a stage but there was never any music even though it was the Christmas period. The noise from the night club was loud and univiting, and there were no Christmas activities or dinners at this hotel apart from a few Christmas trees. It was like a vacant parking lot in need of care and attention.
Despite the great view, we will never return to this hotel. The so called upgrade was a mockery as the room was noisy, had poor plumbing, was very small, and had poor television reception and interruption to the Internet.
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- Also Known As:
- Hotel Ala Moana
- Ala Moana Honolulu
- Ala Moana Hotel Hawaii/Honolulu