Recently stayed 4 nights at the Best Western (3 consecutive; then 1 prior to our flight home). PROS: clean rooms (some more spacious than others); nice and accommodating staff; 24-hr free shuttle to/from the airport; frig/microwave; comfortable beds/pillows; decent shower;a little shop near lobby; atm; parking garage (though you do pay for parking); (and I believe laundry facilities though we didn't use it); pretty convenient location. CONS: road noise; some airport noise; and on-site restaurant that was too pricey I thought (Seafood Buffet over $60 for 2 people).... (but everything in Hawaii is pretty expensive). I had originally reserved a room outside of Honolulu that did not live up to the online photos; description...so we left and got a room here instead. The first night we had a nice big room (handicap room) with good views and it would have been a wonderful stay except for the road noise (it faced Nimitz Highway and the main highway above it). The next day upon request, they moved us to a room on the top floor, more away from the highway, but it was small and very hot; so we were given another room on a different floor. It was not as large as our room the first night, but quieter. Our final night was a nicer room, again more away from the road noise..but you could still hear it a little. We rented a car and saw Pearl Harbor, Waikiki, and drove to the north shore, east and west shores. Honolulu has a lot of traffic (unfortunately what many people, including us, came to Hawaii to get away from)... but if you get out of Honolulu, the drives along the coast are pretty. I would stay at this property again... but you should ask for a room that doesn't face Nimitz Highway...or possibly bring a pair of earplugs. If you need to be near the airport though, this is convenient. Price was very reasonable with our AAA rate.
ask for a room that doesn't face Nimitz Highway
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for choosing to stay at the Best Western the Plaza Hotel during your stay in September. Both the staff and management are appreciative of your patronage and also for your review.
Your comments about the pros of our hotel are accurate. We have a great location and a lot of great amenities. We also have a new fitness room that is ideal for travelers looking to work out. We also completed our pool renovation, so we have a great pool to take advantage of.
Though you listed them as cons, we do everything we can to ensure our guests enjoy their time here. I apologize we had to move you several times until you found a room to your liking. You mentioned you would return and so please let us know how we can assist you better.
Again, thank you for staying with us and for writing a review. We look forward to welcoming you back!
Assistant General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.