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“Best Western The Plaza Hotel a friendly place!” 5 of 5 stars
Review of BEST WESTERN The Plaza Hotel

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BEST WESTERN The Plaza Hotel
2.5 of 5 Hotel   |   3253 North Nimitz Highway, Honolulu, Oahu, HI 96819   |  
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Stay 2X get $50 gift card
Ranked #62 of 82 Hotels in Honolulu
Hindman, Kentucky
Contributor
12 reviews 12 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Best Western The Plaza Hotel a friendly place!”
5 of 5 stars Reviewed September 3, 2013

We enjoyed our stay at The Plaza Hotel in Honolulu! It was very convenient to the airport and they had a restaurant for breakfast. It was clean and the staff were very friendly and helpful. They even stored our luggage for us since we had time to do some sight seeing before our flight. Their shuttle to and from the hotel was wonderful.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review, September 12, 2013
Aloha pinpoint57,

It was a pleasure to read your review and to know that during your most recent visit, the staff at the Best Western the Plaza Hotel were friendly and helpful!

As you mentioned, we are conveniently located near the airport and our complimentary shuttle runs to and from the airport 24 hours a day. We also have The Plaza Cafe which has great staff as well!

Thank you for choosing to stay with us and hope on your next visit, you will be able to review our newly renovated pool area and fitness room!

Mahalo,
Brent Kitsu
Assistant General Manager
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741 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Las Vegas, Nevada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed September 3, 2013

The staff is excellent, and exceded my expectation with assistance, including the shuttle driver.
The gift shop carried items I needed and they reasonably priced. My room air was a little difficult to adjust, but oveall my stay was very good

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Poughquag, New York
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 3, 2013

Not in a very good area. When we arrived in August 17th the pool had been closed since August 11th and we were never notified. We had our two children with us who were very disappointed. We had to take a shuttle to their sister hotel but the service was not prompt when we needed to be picked up. Our rooms were not very clean especially the bathrooms.

  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review, September 5, 2013
Aloha Fperch,

Thank you for selecting the Best Western the Plaza Hotel on your most recent stay in August. Both the staff and management is appreciative of your patronage.

We sincerely apologize for the inconvenience you experienced regarding our pool not being open. We are currently renovating it to enhance our property and we have completed this renovation. We will speak to our shuttle drivers to understand the delay in service to ensure it does not happen to future guests.

Thank you again for staying with us and your review. We look forward to welcoming you back again to see our renovated pool!

Mahalo,
Brent Kitsu
Asssitant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
4 of 5 stars Reviewed September 2, 2013

Very good accommodation and service. It was close to the airport, making it very handy to a weary traveler. The airport shuttle was very prompt and the driver friendly. The room was spacious. The room was clean. The small gift shop/variety store was handy, and I was able to purchase items that I had forgot to pack. Breakfast was good, the service good, the wait staff friendly.

  • Stayed August 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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Brisbane Australia
Senior Contributor
49 reviews 49 reviews
29 hotel reviews
Reviews in 31 cities Reviews in 31 cities
113 helpful votes 113 helpful votes
4 of 5 stars Reviewed August 30, 2013

Not too many choices here in choosing an airport hotel in Honolulu but we made the right one!!
After reading many Trip Advisor reports I was a bit dubious about booking but plunged ahead and was not disappointed
When you arrive at the airport use the courtesy phone in the baggage claim area and a shuttle will pick you up...a sign on the bus says $1 per bag for the driver would be appreciated!!
Return transfers every half hour
Restaurant for dinner not open every night but they will shuttle you to a sister hotel for dinner
There is a shop in the very drab foyer which sells a variety of snacks etc
Our room 2340 was large and clean without undue traffic noise and was quiet
Upon checking in ask for a room away from the freeway!!!!!!
We were more than happy with this Best Western and would stay there again

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Minnesota
Top Contributor
56 reviews 56 reviews
22 hotel reviews
Reviews in 28 cities Reviews in 28 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed August 30, 2013

Hotel is conveniently located next to the airport and the highway. Can't get much closer actually. The hotel seems dated and starting to show some wear. The room we stayed in was okay but not the cleanest in the world. Again, showing some age. It worked okay for us as we were traveling to see the main sights and moving on. Certainly wouldn't make this my hotel if I planned on spending many days in Honolulu but worked well for convenenience of the airport.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Sydney, Australia
1 review
4 of 5 stars Reviewed August 28, 2013

Most of the airport hotels in Honolulu I found to be extremely overpriced, and Best Western The Plaza Honolulu Airport Hotel was great value for money. It's not a flashy upmarket hotel, but if you're looking for friendly efficient service for a quick stay very close to the airport, you can't go wrong. They have a complimentary shuttle from the airport 24 hours a day, and are only a couple of minutes drive from the terminals so you can maximise rest time in between flights - which is perfect if you're arriving from international and connecting domestically the next day. Other reviewers have had issues with freeway noise but this wasn't a problem for us as our room was set away from the main road. The room was a little dated but very clean and everything in good working order, and staff were incredibly friendly and helpful at every stage.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN The Plaza Hotel

Address: 3253 North Nimitz Highway, Honolulu, Oahu, HI 96819
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #62 of 82 Hotels in Honolulu
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN The Plaza Hotel 2.5*
Number of rooms: 274
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Also Known As:
Best Western Honolulu
BEST WESTERN The Plaza Hotel Hawaii/Honolulu

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