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“Good option for an airport hotel” 3 of 5 stars
Review of BEST WESTERN The Plaza Hotel

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BEST WESTERN The Plaza Hotel
2.5 of 5 Hotel   |   3253 North Nimitz Highway, Honolulu, Oahu, HI 96819   |  
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Ranked #65 of 82 hotels in Honolulu
Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
“Good option for an airport hotel”
3 of 5 stars Reviewed April 2, 2013

I had one night before a early morning flight so location was high on the list when booking this hotel. Shuttle from airport very quick to and from which means less stress when doing long hall flights. Staff very efficient and able to help with questions. Rooms very large, Free Wi Fi easy to connect and resealable speed handy for checking flights. Their is a little shop in the lobby that you can get makings for a light dinner, breakfast and some beer and wine handy if you are in late and don't wont a big meal. Hotel is old and is noise with freeways very close and you do get some noise from flights but book the hotel for the location. If looking for a hotel for a few nights their are better options.

Room Tip: Had a room on the 12 floor great view and away for the road noise
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  • Stayed March 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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557 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (120)
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English first
New York, New York, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 30, 2013

The facility was good and helpful with my travel needs both for me and my family great hotel. Mrs Myrna was provide great service for me and my family during our stay here at the hotel, she make sure we had all the supply we need for the room as well as the housekeeping. Nicky was great also always making us feel at home especially for my daughter. We are military family on the move first time here to Hawaii and these lady make our stay here an awesome one. How to see them again soon. Great front desk staff also.

Room Tip: Rooms by the car rental area has a better view to the town.
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kronberg im Taunus, Germany
Top Contributor
63 reviews 63 reviews
18 hotel reviews
Reviews in 23 cities Reviews in 23 cities
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed March 28, 2013

I must say, I can't quite understand some of the more recent reviews - of course, the location close to the airport means it's noisy. Yes, it is an older hotel but we were quite happy to have the huge room with very comfortable kingsize beds after 28 hours of travel from Germany! The front desk was really helpful, we even got breakfast for free and paid 129 $ for the room (of course, we booked six months before our stay...). As many others have said, the shuttle service is quick and efficient and even friendly, so we think the hotel was worth it and wikll probably stay here again. Only thing: when we arrived at shortly before 10 p.m., nobody told us that the bar was already closed and the little shop in the lobby would close at ten sharp - when we came back down from unloading our luggage there was no way we could get a snack!

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Brent K, Assistant General Manager at BEST WESTERN The Plaza Hotel, responded to this review, April 19, 2013
Aloha VidaBoheme63,

Thank you for choosing to stay at the Best Western the Plaza Hotel during your trip in February. Thank you also for taking the time to write a review of the hotel. We are pleased to hear you enjoyed your stay and our staff and management will be able to welcome you back again.

We do apologize our staff did not communicate information about the store to you. I will ensure to pass this on to our staff so our future guests are aware.

We look forward to welcoming you again!

Mahalo,
Brent Kitsu
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
48 helpful votes 48 helpful votes
2 of 5 stars Reviewed March 26, 2013

My husband and I stayed here on our way from San Francisco to Kauai. After a 5 hour flight and arriving at just before midnight the lady at reception decided to make us wait for a while before she finally decided to help us. (We only had about 6 hours to sleep before we had to get back to the airport).

We were also travelling really heavy and had a lot of luggage. The same lady decided to give us a room on the 2nd floor (the side that has NO LIFT!). After pointing out that we could not possibly carry all our luggage up two flights of stairs - she had to go and check with the manager if it was possible to move us to a room near a lift. This took some more time.

We finally got a room with lift access. The room was right next to the freeway and even though I knew it would be close to the freeway, I don't think I was quite expecting it to be right on top of the freeway. The noise was overwhelming. We were lucky we had some earplugs with us, else I don't think I would have slept.

The room was clean but the bathroom was very squashed - getting out of the shower meant jumping over the toilet.

I think it is overpriced for what it offers. At least offer some free earplugs if you expect people to sleep next to that noise. I would NOT stay here again.

  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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RudyFao, Manager at BEST WESTERN The Plaza Hotel, responded to this review, March 28, 2013
Aloha and Mahalo for taking the time to review your experience with us. We regret to hear that we fell short on your expectations. Unfortunately, the freeway was built after the hotel but we do provide ear plugs located in the bathroom for sensitive guests.

We apologize on the delayed check-in process upon your arrival, we will address it with our front desk team. Our hotel is quite affordable compared to hotels in Waikiki, we provide complimentary airport shuttle service which saves you time and money from having to rent a car or catch a taxi to Waikiki which is 8 miles away. We also provide complimentary Wi-Fi throuhout the hotel for your convenience.

We hope your experience in Kauai was memorable and we look forward to your return to our Hawaiian Islands.

Warmest Aloha,
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Waikoloa, Hawaii
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed March 26, 2013

This hotel reminds me why I don't like to stay near an airport. It was certainly acceptable and I can not deny it was very convenient. There is free wifi, a nice little store in the lobby, and the staff was nice. The shuttle service was perfect. The room was large and clean and I could see the end of the runway. I wish they could spend a little money upgrading the place just a bit.

In the past year, I have stayed near 4 airports for one night: Orlando, LAX, Auckland, and now HNL. I would rate this hotel the lowest of the 4. And it was the most expensive at $155/night including tax. The stay near LAX was comparable but cost $100 with breakfast.

So remember, you are looking for convenience. If you remember that, this hotel will do.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Fort Worth, Texas
Contributor
18 reviews 18 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed March 23, 2013

The front desk had something to be desired. Other than that, the place was very nice. Shuttle bus driver was very pleasant, rooms were very clean and comfortable, and the view was lovely. They have a computer in the lobby to print out your boarding pass and a nice little sundries shop for anything you may need. I would recommend this place to everyone.

  • Stayed March 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Asheville, North Carolina
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed March 21, 2013

We missed our flight to Maui and needed a quick nights stay somewhere, I wish I had pulled up trip advisor and checked it out. There is an outrigger hotel advertised at the airport for $20 more that probably would have been worth it. Ended up paying $170 for a night here, which is very overpriced for what we got, even at last minute. It's next to and practically under the highway!! Noise was pretty constant and creeping in through the old windows. Beds were way to small, I was to tired to think of asking for a king or queen after flying for 14 hours here, ended up with twins. Hotel showing it's age in some ways, but has had some updating. Shower worked , kind of, some water diverted to tub and shower head needed replacing. Restaurant was average, and expensive ($40 for a simple breakfast) like everything in Honolulu. Area around hotel seemed sketchy at night. 24 Hr free airport shuttle was nice. Maid was friendly and thanked us for our stay and said goodbye (more than I get from much more expensive hotels, she was showing the Aloha spirit!). They did not answer the phone when I called from the airport which was frustrating, I let it ring 20+ times, then called back later. Worst problem was NO temperature control, control was set at 80 but never got close, cold air was blowing in morning, we were cold at night as blankets were skimpy too. Sooo tired from flying in, this should not be in the best western brand IMHO, was disappointed. Front desk to busy to comment to on way out.

Room Tip: Request a room AWAY from the highway!
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  • Stayed March 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RudyFao, Manager at BEST WESTERN The Plaza Hotel, responded to this review, March 23, 2013
Aloha and Mahalo for your review. We are disappointed that we fell short on your expectations. We will address your concerns with our maintenance team so they will be corrected immediately, thank you for bringing them to our attention.
Our rooms come with either 1 king size bed or 2 full size beds. Although we do not guarantee bedding types we try our best to accommodate most requests.
We are glad you took advantage of our complimentary airport shuttle service and hopefully our complimentary wifi as well.

We hope your visit to Honolulu was memorable and we look forward to your return to our islands.

Mahalo Nui Loa,
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Additional Information about BEST WESTERN The Plaza Hotel

Address: 3253 North Nimitz Highway, Honolulu, Oahu, HI 96819
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #65 of 82 hotels in Honolulu
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN The Plaza Hotel 2.5*
Reservation Options:
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Also Known As:
Best Western Honolulu
BEST WESTERN The Plaza Hotel Hawaii/Honolulu

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