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“Just one night for a layover” 3 of 5 stars
Review of BEST WESTERN The Plaza Hotel

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BEST WESTERN The Plaza Hotel
2.5 of 5 Hotel   |   3253 North Nimitz Highway, Honolulu, Oahu, HI 96819   |  
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Ranked #64 of 82 Hotels in Honolulu
Metuchen, New Jersey
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
“Just one night for a layover”
3 of 5 stars Reviewed March 8, 2013

Mixed feelings about this place. There are only 2 options really if you are looking to stay right by the airport. We got in late, took the Best Western's free shuttle from the airport, stayed one night, ate breakfast at the hotel, and took the free shuttle back that morning. The free shuttle was easy and convenient. The breakfast was good and reasonably priced (there was a coupon in the room.) The room was alright, but we had a corner room, leaky windows, tons of road noise from the highway below, and the room was not the cleanest ever. The shower was decent.

Tip: Ask for an interior room, not a corner room. Also, I hear the lower floors are not as noisy because the noise comes from an elevated highway ramp.

Room Tip: Ask for an interior room, not a corner room. Also, I hear the lower floors are not as noisy because...
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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632 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (140)
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English first
Honolulu, Hawaii
1 review
4 of 5 stars Reviewed March 7, 2013

Customer service here is outstanding. We stayed here for two weeks awaiting rennovations to be completed on our condo and all staff were friendly and courteous and always had a smile. The rooms were always clean and again the staff accommodated our every request. We needed to extend our stay one additional night and Gene the manager stepped up to the plate and found us a room even though the hotel was "sold" out. We recommend this hotel to everyone. Outstanding service and outstanding staff! Teresa and Rich

P.S. DOGS ARE WELCOME HERE - THE PLACE ROCKS

Room Tip: Dogs are welcome for a nominal fee.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keaau, Hawaii, Usa
1 review
4 of 5 stars Reviewed March 6, 2013

My husband suffered a stroke while at the hotel and the staff helped with calling paramedics and keeping me informed and helped in ways that were appreciated. The hotel is conveniently located right at the airport and easily accessible to either busses or taxi's to go anywhere you wish to go. I have stayed there on quite a few occasions and have always had good experiences with the staff and the quality of cleanliness. It is not a fancy hotel, but it offers basic needs along with restaurant services and a nice swimming pool.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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Anchorage, Alaska
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 4, 2013

This is a great hotel for a military family. We received wonderful service from everyone at the hotel. Les really explained the TLA program and gave insight to the interworking’s of PSCing to Hawaii. The ladies at the front desk were friendly and some even remembered our names, that’s an earmark of great customer service. The restaurant was good, the staff was friendly, especially the cashiers. Techi was our favorite waitress, she always remembered each one (six total) of our menu choices. We had two large adjoining rooms with view of the pool. The rooms were clean and comfortable. The cleaning staff was great although it would have been nice to get the same person everyday so we could have tipped accordingly. The rooms need a DVD player and a fitness center/gym would have been helpful. Overall, we were happy for our two month stay. Free internet and free parking along with a $10 food voucher every day, this was awesome!

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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virginia
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed March 3, 2013

We recently stayed here for one night before a cruise on The Pride of America. Since we were coming the day before the cruise from the East Coast, and staying for several days after, we really just wanted a cheap hotel to crash with a free airport shuttle. The Best Western fit the bill. The shuttle was prompt and the hotel is located very close to the airport and we got a great rate of $134 (including taxes) for the night. We arrived around 4:30 in the afternoon. The staff were all very friendly. The hotel sits almost on the highway and the road noise was loud, but we still slept well- very comfortable bed. The room was dated, but clean. There are NO restaurants within walking distance, in fact, it is a more industrial area. There was a restaurant in the hotel, but it was serving a buffet and did not look too appealing. However, there was a convenience store in the lobby that sold sandwiches, fruit and beverages. We ended up just getting a couple of beers and a sandwich and crashing for the night. We woke up very early and took The Bus- $2.50/person, to Pearl Harbor. The bus stop is right across the road from the hotel and several came by that went to Pearl Harbor, which was about a five minute ride. Also, it was 6:30 in the morning and the area felt safe, though we were the only tourists on the bus. We got to Pearl Harbor and were the second people in line. The gates open at 8, but by then the line was very long. We had reserved tickets on line and they said to get there an hour early, just not sure we needed to get there that early! Easy bus ride back to the hotel. Checkout was noon, and they called a cab for us that took us directly to the cruise ship. If you are coming to Honolulu for a longer vacation, then this hotel would not be a good choice since it is not near the beaches, or action, but it served us well.

Room Tip: Ask if you can get a room that doesn't face the highway.
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 2, 2013

After finally getting a flight to Honolulu (on route to Sydney) we found that we had to overnite in Honolulu. We arrived late at nite. we felt exploited by the hotel rates. we were only in the room a short time before we had to get back to the airport. They would not budge on the high price and the room was old and had a bad feel to it. We had just had a wonderful experience with a modern, upscale, hotel in L.A. that was less than half the price with twice the amenities and cleanliness so it was a big disappointment. We only wanted a few hours of rest but instead we felt cheated because the price did not match the value at all.

Room Tip: There has to be a better room than the one we had.
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  • Stayed January 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RudyFao, Manager at BEST WESTERN The Plaza Hotel, responded to this review, March 4, 2013
Aloha and Mahalo for your review. We are sorry to hear that our hotel did not meet your expectations in terms of value. Hawaii does have one of the highest hotel rates in the nation, the average daily rate in Hawaii was $216 per night this past January. Our hotel rate is currently below the average.

We hope you took advanatge of our complimentary shuttle service to/from the airport and our complimentary Wi-Fi throughout the hotel.

Mahalo for staying with us and we look forward to your return to our beautiful island.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Praha
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 26, 2013

After a two-week yachting trip to Leeward Islands, after a night flight in a full aircraft, we were totally exhausted. It was 7 am. Having a reservation, I called to the hotel, and a friendly voice replied that a free shuttle bus will come soon. In three minutes it was there, the driver helped with our baggage and we were in the hotel in another two minutes. Good surprise: the room was ready, all perfect. Internet connection worked, the shower worked, all as it had to be. It was a big relax. Good price. Friendly people. We felt like in heaven! Vicinity to the airport is a big advantage. No noise.

Room Tip: We were happy with the room in 10th floor. No noise despite near airport and highways.
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN The Plaza Hotel

Address: 3253 North Nimitz Highway, Honolulu, Oahu, HI 96819
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #64 of 82 Hotels in Honolulu
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN The Plaza Hotel 2.5*
Number of rooms: 274
Reservation Options:
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Also Known As:
Best Western Honolulu
BEST WESTERN The Plaza Hotel Hawaii/Honolulu

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