Awesome hotel! We stayed here July 10 to the 18th, 2012 for $279 per night. Central location, about 10 min walk to beach access, within walking to shops, trolley stops and restaurants. Our room was facing Trump hotel and the Pacific Ocean. We were on a high floor and the elevators were reasonably fast. Complimentary full breakfast daily: bacon, sausage, hashbrowns, made to order omelettes, scrambled eggs, wide assortment of fresh fruit, cereals, bakery, beverage station; 4 different types of juices, coffee, tea, milk, even miso soup and rice. Complimentary evening reception nightly from 5:00 to 7:00pm with live band that was fantastic!!! They were a family of 5 (dad, 3 sons and a daughter). Sang new and older songs for everyone to enjoy. Included 3 different types of hawaiian drinks, wide range of mixed drinks, wine, beer, and the beverage station was open for juices and pop. Snacks accompanied the reception with fresh veggies and dip, chips, pretzels, and pub mix. Complimentary free wi-fi in our room as well as in public areas like the breakfast/reception area. Beach towels provided free of charge for their beautiful outdoor pool with lawn chairs and tables. Towels in your room. Our room had a large lanai with a table and lawn chairs for us to dry our wet and sandy swimwear, and slippers. We had a suite with a separate bedroom and living area with 2 queen beds, refrigerator, sink, coffee maker, and 2 flat screen tv's. A/C worked very well and the staff were courteous and friendly. My only complaint is the person that runs the Activities desk near the check-in counter. He was hawaiian and i think his name was Brian. He works for Hilton and was very pushy in trying to sell me "time-shares" to Hilton properties. I made the mistake of signing up with him to see a 2 hour presentation at the Hilton Hawaiian Village. I changed my mind the next day and cancelled. I also made the mistake of giving him my real cell number. He called me on my cell shortly thereafter, while I was having lunch with my family and would not listen to any of my reasons I cancelled. He kept going on, asking, "why..., why...., etc. This call must have lasted at least 30 min, wasting my expensive cell phone minutes. I was becoming very irate, raising my voice, and being very short with him. I had to restrain myself from telling him to f...off!! You're ruining my vacation!! Beware!!! All guests at this hotel...Do not sign up for these presentations (timeshares) unless you really want a Hilton timeshare, because they will not let you off the hook easily if you change your mind unless you give them a false number. Oh, I forgot to mention that they entice you with a $100 American Express credit card if you sign up. It's not worth it if your not committed.
Request a high floor (better view), corner suite ( larger lanai and only 1 guest beside you), facing...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April 4, 2013
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Thank you for your comments regarding our hotel. From the sounds of your review, you really enjoyed our manager's hosted reception. I cannot agree with you more that our entertainment is the very best. I apologize for any frustration that our time-share desk caused you, and I can assure you that your comments will be dealt with. We look forward to seeing you again here in the islands.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.