We have just returned home from a 10 night trip to Waikiki, staying at the Embassy Suites with my husband and 2 nine year old boys.
We were so excited as it was our first time to Hawaii, but I must admit our first impression wasn't a great one. The staff member who checked us in upon our early arrival was on the grumpy side and not overly friendly. I mentioned that my travel agent had put in a request for a high floor in a room away from the lift, and he just told us our room was on level 10 and that was that. Of course we got to our room to find we were directly next to the lift! It was a disappointing start to our trip, and as the hotel was full we were unable to move to another room for our first night. As I didn't want to deal with the same staff member who checked us in, I waited until later in the day when the next lot of staff were on reception and was very lucky to come across an absolutely wonderful girl by the name of Malia. She couldn't have been more helpful and immediately checked the availability of another room for us. Unfortunately there wasn't anything available for our first night, but she did find a room on a higher level and at the far end of the hall for the rest of our stay... in a corner suite. I'm so happy we did because I could hear the lift going up and down all night in our original room! I will definitely be contacting the hotel to sing the praises of Malia as she was so friendly, helpful and remembered us... even getting us a special fruit drink each day (which is only usually offered upon arrival) as my boys loved the juice. Everything was done with a smile and nothing was too much trouble.
We ended up staying on the 15th floor of the Hula Tower on the corner suite, which had a long balcony facing one beach and another balcony (off the lounge area) facing another part of the beach. It was a good sized room with plenty of space for all of us, and a much better layout than the room we had originally been put into. It's definitely worth asking for a room on a high level and away from the lift!
The hotel itself is lovely with a great pool (especially for kids as it's only 4 feet at the deepest end), fabulous manager's drinks and nibbles from 5.30pm to 7.30pm each night (cocktails, wine, beer and soft drinks), and they even have a band a few nights a week... a father and his 3 sons, who were great! The breakfast was good with a selection of fruit, pastries, sausages, bacon, white rice, miso soup, potatoes... and 2 chefs who will cook eggs any way you like. The concierge were helpful with booking tours etc and the valets were always happy and friendly. I can highly recommend a massage by the pool too!
The location was perfect for us with plenty of restaurants and shops nearby, and the beach just across the road. It was also fairly quiet and we were far enough away from the centre of Waikiki so there weren't any crowds. For us having a suite was ideal as our boys slept on the sofa bed and we had our own separate bedroom. Much better than having us all squashed in to one room.
We had a tsunami warning while we were there and the staff were very calm and happy to answer our questions and let us know what we needed to do. It was obviously scary for us having never gone through anything like that before, but we were put at ease.
We wouldn't hesitate on going back to the Embassy Suites and will be recommending it to friends and family. But I will tell them not to be put off if they get a grumpy person to check them in because everything else about the hotel was fabulous!!
Ask for a room on a high floor away from the lifts... preferably a corner suite as they have a bette...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.