Expected far more, based on prior reviews, but the hotel does not live up to TripAdvisor reviews or their own hype. This is not a #1 hotel. While the decor is interesting, the room was not practical for a couple staying for 5 days. The bathroom is so dark I never saw my face during the entire stay. There is inadequate storage space in the bathroom - just a few narrow shelves, open on either side, so your toiletries can easily fall into the commode. There is a small closet, mostly occupied by a set of shelves, and a safe which is not secured to anything. There is loose wiring under the sink. While it is a nice idea to have a computer in every room, the internet connection is so slow as to be nonfunctional. There is a nice workspace area, and the bed is fabulous. The breakfast area is small, and you will sit cheek to jowl with other diners. While the hotel advertises beverage service and snacks throughout the day, we saw no evidence of that. The front desk could not print out anything for me, and were not forthcoming with information or assistance. I really expect far more service from a hotel rated #1, and I would not stay here again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
plouie, Hotel Manager
(Management representative)
Jul 14, 2008
Aloha NewYorkCityGriff,
Thank you for your feedback regarding your recent stay at Hotel Renew. I am rather surprised to hear that you found our bathroom lighting to be insufficient as we have three separate light fixtures.
I am also amazed to hear about your experience with our desk agents. We pride ourselves on excellent guest services and work very hard each day to raise that bar.
In addition, our reviews have generally been positive regarding our complimentary in-room computer system that majority of hotels do not offer. However, I am glad you enjoyed our oversized work desk and comfortable bedding.
Once again, I appreciate you taking the time to share your comments with us and I welcome any additional feedback you'd like to offer. My email address is plouie@hotelrenew.com.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.