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Hotel Renew: Traveler Reviews

TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4.5 of 5 stars 389 Reviews
5.0 of 5 stars
262
4.0 of 5 stars
89
3.0 of 5 stars
14
2.0 of 5 stars
17
1.0 of 5 stars
7
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#1 of 95 hotels in Honolulu
Show Hotel DetailsHide Hotel Details
  • Hotel class: 4 of 5
  • Rooms: 72
  • Address: 129 Paoakalani Avenue, (formerly Aqua Ocean Tower Hotel) Honolulu, Oahu, HI 96815
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: hotel renew - an Aqua Elite hotel is an intimate low-rise property with 72 rooms, 9 floors and 2 elevators and has an easy access to and from... This description is based on information provided by the hotel.
No Business Center No Fitness Center Free High-Speed Internet No Free Parking Pets Allowed No Restaurant No Room Service No Swimming Pool
Check Rates: $295 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Hotel Renew

( 32-36 of 389 )
“Wow...”

Hotel Renew

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5 of 5 stars
British Columbia
Jul 14, 2008

This was an incredibly satisfying place to stay. The staff was stunningly helpful with absolutely everything. They called us by name from the first time we walked in. The room, a City View King, was huge - and made such a great use of space...what with the space under the bed to store luggage, and the bench and drawers in the entrance area. It never felt cluttered, the way hotel rooms often do once you start digging around in your luggage, etc. The bed was sooo comfortable. The dimmable lighting was wonderful for me since I don't like bright light. We had a bit of trouble hooking up to the the Internet on the in-house TV/system and the manager himself came up to help us with it. The manager also gave us incredibly useful information for what to do with our evening, when we met him at the weekly "Manager's Reception" on Thursday night. Breakfast was also very nice.

I could not recommend a hotel more highly - I would go back to Waikiki just to stay there, I have to admit.

  • This TripAdvisor Member:
    • Liked — Gorgeous, spacious rooms
    • Disliked — Hard to say...dark, narrow hallways?
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
illyBritishColumbia's Summary
Date of Stay: June 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: June 26, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Older travelers, Pet owners, Tourists
I do not recommend this hotel for:
Young singles, Great pool scene
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $295 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Hi-tech room and great location”

Hotel Renew

Jul 13, 2008

This hotel has a nice location, one block from the beach and only 50 meters from Resortquest at the south end of Waikiki.
It's a small boutique hotel with a very nice reception. The people working there are extremely service minded. We felt welcome the second we entered the hotel.
The hotel serves complimentary continental breakfass. The corridors leading to the hotel are quite sterile and they had no windows. The rooms are very hight tech with great AC, projector TV and PC, two great beds with nice duvet. Bathroom was wonderful. A very nice hotel room. I was missing the the lanai, but other than that it's great. Do bear in mind that this is not a resort like Hilton Hawaiian Village. The hotel don't have garden, pool etc, but apart from that it's a bargain. New clean rooms.Would recommend this to those who don't want to stay in a resort. You don't have to do live in a resort on Waikiki. It's so close to the beach and there is som much to do i Waikiki so get out of the hotel and experience HAwaii.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rudilund's Summary
Date of Stay: June 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: July 08, 2005
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Families with teenagers, Tourists
I do not recommend this hotel for:
Great pool scene
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure, Great food / Wine, Shopping
Was this review helpful? Yes No
Check Rates
Average price*: $295 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Not deserving of the hype”

Hotel Renew

Save Review
2 of 5 stars
New York City
Jul 6, 2008
4/5 found this review helpful

Expected far more, based on prior reviews, but the hotel does not live up to TripAdvisor reviews or their own hype. This is not a #1 hotel. While the decor is interesting, the room was not practical for a couple staying for 5 days. The bathroom is so dark I never saw my face during the entire stay. There is inadequate storage space in the bathroom - just a few narrow shelves, open on either side, so your toiletries can easily fall into the commode. There is a small closet, mostly occupied by a set of shelves, and a safe which is not secured to anything. There is loose wiring under the sink. While it is a nice idea to have a computer in every room, the internet connection is so slow as to be nonfunctional. There is a nice workspace area, and the bed is fabulous. The breakfast area is small, and you will sit cheek to jowl with other diners. While the hotel advertises beverage service and snacks throughout the day, we saw no evidence of that. The front desk could not print out anything for me, and were not forthcoming with information or assistance. I really expect far more service from a hotel rated #1, and I would not stay here again.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NewYorkCityGriff's Summary
Date of Stay: June 2008
Member since: June 29, 2006
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 1 of 5 stars Business service
Would I recommend this hotel to my best friend?
probably not
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure, Great food / Wine
Was this review helpful? Yes No
Management Response
plouie, Hotel Manager
(Management representative)
Jul 14, 2008
Aloha NewYorkCityGriff,

Thank you for your feedback regarding your recent stay at Hotel Renew. I am rather surprised to hear that you found our bathroom lighting to be insufficient as we have three separate light fixtures.

I am also amazed to hear about your experience with our desk agents. We pride ourselves on excellent guest services and work very hard each day to raise that bar.

In addition, our reviews have generally been positive regarding our complimentary in-room computer system that majority of hotels do not offer. However, I am glad you enjoyed our oversized work desk and comfortable bedding.

Once again, I appreciate you taking the time to share your comments with us and I welcome any additional feedback you'd like to offer. My email address is plouie@hotelrenew.com.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $295 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Excels at "guest experience"”

Hotel Renew

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5 of 5 stars
Nova Scotia
Jun 28, 2008

If a quiet, subdued hotel experience is more your style, Hotel Renew is your choice. In comparison to its company and to the brashness of Waikiki generally, Hotel Renew is a welcome oasis. Rooms are elegantly decorated. Hotel is well situated. The staff is oriented to providing excellent guest services; no request was too great. The continental breakfast was carb-heavy and could have had some fruit (they did have pineapple juice, however), but I appreciate their gesture of providing a complimentary breakfast for guests at all. On Thursday nights, the manager hosted an intimate open bar with pupus. These gestures, plus many other little touches (fresh flowers in room, chocolates on pillows, Leonore's personalized service) sets Hotel Renew apart from other hotels, particularly the large chains.

We were so relieved with our choice to stay at Hotel Renew.

  • This TripAdvisor Member:
    • Liked — Its elegance and quietude.
    • Disliked — The tiki bar next door (Resort Quest) that blared its music. This is not the fault of Hotel Renew, however, since it is a separate establishment. Fortunately, the noise was contained to certain hours of the day, and could only be heard from ocean side. I guess this is unavoidable in Waikiki.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dr1975's Summary
Date of Stay: June 2008
Traveled with: Spouse / significant other
Visit was for: Honeymoon
Age group: 25-34
Member since: May 11, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Tourists
I do not recommend this hotel for:
Great pool scene
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $295 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Wonderful Place to Stay”

Hotel Renew

Jun 27, 2008
1/1 found this review helpful

Hotel Renew is a wonderful place to stay. We stayed there in late May and the location is excellent in Waikiki.

The newly refurbished rooms are excellent and they are quite spacious. The views from up high (9th floor) are great of the ocean but no balcony unfortunately.

The staff are very friendly and can't do enough to help you. In fact it is the best service at a hotel I have ever received anywhere around the world.

The now famous Lenor is just lovely and after a mishap with our flights she even drove us to the airport. She is so friendly and welcoming and they even had welcome drinks for guests on the Thursday night. Many thanks Lenor.

You cannot go wrong with the Hotel Renew.

  • This TripAdvisor Member:
    • Liked — location and the friendly staff
    • Disliked — no balcony in the rooms wiht the best views and slightly noisy air-con
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OnTourAussies's Summary
Date of Stay: May 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 35-49
Member since: May 14, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Pet owners, Tourists
I do not recommend this hotel for:
Young singles, Great pool scene, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure, Great food / Wine, Shopping
Was this review helpful? Yes No
Check Rates
Average price*: $295 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Hotel Renew

( 32-36 of 389 )
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Hotel Renew Also Known As

Address: 129 Paoakalani Avenue, (formerly Aqua Ocean Tower Hotel), Honolulu, Oahu, HI 96815