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“Great Customer Service” 4 of 5 stars
Review of Hotel Renew by Aston

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Hotel Renew by Aston
3.0 of 5 Hotel   |   129 Paoakalani Avenue, Honolulu, Oahu, HI 96815 (Waikiki)   |  
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Ranked #14 of 82 hotels in Honolulu
Medicine Hat, Alberta,
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
60 helpful votes 60 helpful votes
“Great Customer Service”
4 of 5 stars Reviewed December 2, 2012

We first stayed at this Hotel in January 2007. It's rating then was only a 2 Star Hotel, but what made it stand out then, was the excellent Customer Service provided by Head Housekeeper Leonor Wong. Sadly, Leonor left this hotel 2 years ago, but her training of the Front Desk staff is still very much in evidence. Special mention this time to Chris & Adam, who were just super friendly & helpful, but Kudos must go to Jackie, who bent over backwards to make sure we were comfortable in our room, found the best places to eat, went on the right buses to go to the Mall & just generally made any question we had, no trouble to find the answers.
The rooms have certainly changed since 2007 with some nice renovations to them, also the front lobby. My husband & I were on a cruise to celebrate our 35th Wedding Anniversary & then stayed 3 nights at the hotel after the cruise. The Management acknowledged our special occasion, by sending a small plate of cheese, meat & crackers to our room.
Apart from the great customer service, it's the location of this hotel to Waikiki Beach. It is less than half a block & is quite reasonably priced, I imagine. I have to admit, I liked the prices in 2007 better. And as mentioned by others, the Continental Breakfast is really just juice, danish & sweet rolls. But, a great bonus as before, we were able to have our luggage kept secure for us by the Hotel, while we spent our last day in Honolulu & then were given the use of a room to shower, change & get ready for our late night flight back to Canada. Would I still recommend this Hotel? Absolutely.

Room Tip: Ask for a room with glass doors for showering!!! We were given a room like this to change in for ou...
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (259)
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Vancouver, Canada
Top Contributor
63 reviews 63 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed December 2, 2012 via mobile

I use trip advisor for all of my hotel bookings and decided on Hotel Renew based on the positive reviews. I was not let down and was extremely happy with this Hotel. It is in an excellent location that is close to The Zoo and is a less frantic than the heart of Waikiki. It is only a 10-15 minute walk to the Royal Hawaiian Hotel as an example. The Hotel is clean and the staff are friendly. Hotel Renew is a half block to the beach and is closer to the beach than a lot of hotels nearby. The hotel serves a basic breakfast of coffee, tea, pineapple juice and pastries which is perfect to get you started. The hotel is almost next door to an ABC Store where you can buy all your basics. Next to this hotel are the bigger hotels Aston Waikiki and Waikiki Beach Marriott. There are some good restaurants with entertainment and a nice vibe such as Tiki's bar and grill at the Aston Waikiki and Lulu's Waikiki which is in the same block. The food at the Wolfgang puck express below the the Aston was not good and I would avoid it if you can. All in all Hotel Renew was perfect as it was close to everything, the staff were friendly and they would provide you with beach towels and mats for your day on the Beach. I would definitely return to the Hotel Renew.

Stayed November 2012, traveled as a couple
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Tallahassee, Florida
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed December 2, 2012

WOW! I loved everything about this hotel. From the complimentary pineapple juice upon arrival and the relaxing/modern rooms, I couldn't have asked for more. We stayed in room 805(corner room) and I prefer them over any other room. We didn't have an ocean view, but they city-view kind was just as nice. We were in Hawaii and it was enough. The beds were beyond comfortable and I really enjoyed them. If I ever come back to Hawaii I will return to hotel renew. There is no doubt in my mind :) loved you guys so much!!!! So friendly!!!!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
83 reviews 83 reviews
8 hotel reviews
Reviews in 25 cities Reviews in 25 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed December 1, 2012 via mobile

We stayed here on the second part of our vacation. We've been to Waikiki and stayed in larger hotels. Renew was great because it did what was simple and dud it very well. There is no catering on site except a continental style breakfast but with so many restaurants in Waikiki it's not a worry .

The staff really made our vacation great and efficiently dealt with any request we had. Only negative j can think if was the shower in our room wasn't too strong but that is a minor issue.

We missed the shuttle for one of our trips and when the company called out hotel looking for us the staff knew exactly show we were and were able to say we had headed out for trip with towels etched. The matter was quickly sorted and our shuttle came back to the pick up point. Great service,

We'd have no hesitation recommending this wee gem or staying their again.

We should also mention the girl in the bar at Renew who was great. Her Belfast accent impression was the best we've come across. Don't know her name but she was a big Sons of Anarchy fan!

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Shinjuku-ku, Tokyo, Japan
Top Contributor
57 reviews 57 reviews
11 hotel reviews
Reviews in 20 cities Reviews in 20 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed November 30, 2012

We spent part of our honeymoon at hotel Renew and we were really happy with the location as wellas the service and valet parking. close to the beach, located centrally in Honolulu, i would definitely come back here again. clean rooms, friendly helpful staff.

Room Tip: We had a room on the back, we did have an ocean view, but not really from the balcony. We could howe...
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  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 29, 2012

I returned here on business for the second time this year. Upon arrival, I was reminded why we select Hotel Renew: it's the incredibly friendly staff. Each day of our stay, Adam and Daniel looked out for our every need. They remembered us by name instantly, and made us feel like we never left. And be sure stop by the bar for a drink with Jackie, who provides tasty drinks and great entertainment with her engaging personality. The hotel is everything you'd want from a boutique hotel, but it's the staff that will keep us coming back.

Stayed November 2012, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albuquerque, New Mexico
1 review
5 of 5 stars Reviewed November 28, 2012

We stayed for 10 days for pleasure and had a wonderful time and great service from Daniel, Paul, Pearl and esp. Adam!!! He was great with our twins. We stayed on the 9th floor with a great view of the beach, wish had a balcony.......We left feeling RENEWED!!!!!
Vandekamp Family

Room Tip: had room 908
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel Renew by Aston

Address: 129 Paoakalani Avenue, Honolulu, Oahu, HI 96815
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#10 Romantic Hotel in Honolulu
#11 Family Hotel in Honolulu
#14 Business Hotel in Honolulu
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Hotel Renew by Aston 3*
Official Description (provided by the hotel):
At the center of it all, yet a world away from ordinary, Hotel Renew by Aston is an oasis of calm for savvy travelers seeking a more intimate Waikiki experience. This designer boutique hotel is a one-of-a-kind property offering sophisticated serenity throughout its 72 freshly designed rooms. Situated at the center of Waikiki's vibrant shopping and dining area, the hotel is a retreat that promotes wellness and rejuvenation with natural elements reflecting the beauty of Hawaii. ... more   less 
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Also Known As:
Renew Hotel Honolulu
Ocean Tower Hotel
Hotel Renew By Aston Hawaii/Honolulu

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