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Hotel Renew: Traveler Reviews

3.0 of 5
129 Paoakalani Avenue, Honolulu, Oahu, HI 96815 (Waikiki)
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Hotel Renew
Ranked #7 of 82 hotels in Honolulu
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1,517 reviews from our community

Traveler rating
    964
    427
    79
    29
    18
See reviews for
Families
186
 
Couples
873
 
Solo
106
 
Business
92
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Melbourne, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Poor 'boutique hotel'”
2 of 5 stars Reviewed November 25, 2012

Location and staff are excellent but the hotel itself was not value for money. If the interior looked as nice in the rooms and corridors as it does in the lobby, it would be much nicer.

First room - One day when we were out a panel fell off the window shutters, knocking over a lamp and some of our belongings. Then the air conditioner stopped working after a few days and we were transferred to a second room.. which ended up being worse than the first.

Second room - had a smaller TV than the first, shower/bath plug was blocked so we would shower in ankle deep water and window shutters could not close properly. Hotel room service also woke us up one morning at 8.30am and was politely told to return after a few hours.

Complimentary continental breakfast is just 3-4 different types of pastries and juice/coffee/tea.

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
Ask JW123246 about Hotel Renew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
plouie, Manager at Hotel Renew, responded to this review
November 28, 2012
Dear JW123246,
We appreciate that you chose to stay at Hotel Renew and for taking the time to post feedback in regards to your recent stay. It is with guests feedback that we can focus on areas that need improvement to better serve guests needs.

I am greatly pleased to read that the location and staff was beneficial and helpful. Our staff certainly always try to go above and beyond expecations.

I am very saddened to hear about the inconveniences you had encountered during your time here. We always try to do our utmost best to correct problems and concerns that guest encounter. Should we have been advised of the room issues, I assure you that corrective action would have been taken immediately. I would like to extend my apologies for having to endure such inconveniences.

In spite of above mentioned, I sincerely hope that your time here on Oahu was a great one. Thank you again for choosing Renew. Happy holidays to you.

Warmest Aloha,
-Michael Otto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
18 reviews 18 reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
“A Tripadvisor Selection - Well Worth it”
5 of 5 stars Reviewed November 24, 2012

When I started looking at options for my Hawaii trip, I turned to tripadvisor to help plan and select my hotels. I was not disappointed.

Our first stop was Oahu and the Hotel Renew. The staff was wonderful and being small, recognized us as we pulled our rental car up to the curb.

Room size was great and the decor looked brand new and clean. We had the ocean view room but it wasn't much to worry about. I wouldn't pay for that view if we stayed here again. Next time, we would probably try for something with a balcony so we can sit outside and drink our beverages we purchased at the nearby ABC store (You are always around one on Wakiki beach! They are EVERYWHERE!).

Location was great. We walked down the main strip to where most of the restaurants and shopping was located. I would recommend but if you like sitting on a balcony at night, you "may" be able to find something that will work but the price would be higher.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
See 9 more reviews by Jeff B for Honolulu
Ask Jeff B about Hotel Renew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California, United States
1 review
1 helpful vote 1 helpful vote
“Why stay anywhere else? They treat you like family!”
5 of 5 stars Reviewed November 23, 2012

I was here for 8 days (mixture of business and pleasure). Let me tell you that you will not be disappointed! First, the location is unbeatable. You are literally steps away from Waikiki beach! I walked down to the oceanfront every afternoon to watch the sun set!

Second, the facilities are amazing! Hotel Renew is a great boutique hotel that is beautifully designed and has quite a welcoming atmosphere. Upon check-in, I was greeted with a fresh glass of pineapple juice and a chilled hand towel to cool my face and neck. The lobby (and the smiles from the front desk staff) are warm and inviting. The lounge area where continental breakfast (complimentary) is served is as relaxing as the plush king-sized bed I slept on!

Last, you will never find a staff so friendly or attentive! I was more than just a guest. The best part about my eight-day stay was that I felt like a family member my entire stay. Yes, the beaches and weather are special. But, it is the staff that makes me want to return. If I ever find myself back in Honolulu, I will not consider staying anywhere else but Hotel Renew!

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Barry C about Hotel Renew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Prairie, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Great boutique hotel”
4 of 5 stars Reviewed November 21, 2012 via mobile

Loved the staff, location, and rooms. Just wish there was some room service, but this is to be expected with a non chain brand. Great contemporary feel. Just a few steps from beach and conveniences. Friendly and clean.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Ramie B about Hotel Renew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
“View of the ocean and service is unbelievable”
5 of 5 stars Reviewed November 21, 2012 via mobile

Stayed here for our Honeymoon. Was absolutely excellent. Being a smaller hotel you get personal service which my wife and I loved. have to give a big thank you to the guys down stairs: Adam, Daniel, Mike & Paul. There was never anything to hard or to big for them. Made our stay Alot more pleasant. Also to Kasi, the drinks she mixed were outstanding to the point I cant wait to show Australia some of her mixes. Thanks guys was outstanding.

Mr & Mrs Ayoub.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask chris111000 about Hotel Renew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about Hotel Renew

Also Known As:
Renew Hotel Honolulu
Ocean Tower Hotel
Hotel Renew Hawaii/Honolulu
Address: 129 Paoakalani Avenue, Honolulu, Oahu, HI 96815
Phone Number:
Region: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Free High-Speed Internet Wheelchair access
Hotel Style:
#1 Business Hotels in Honolulu
#6 Family Hotels in Honolulu
#7 Romantic Hotels in Honolulu
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Hotel Renew is an intimate low-rise property with 72 rooms, 9 floors and 2 elevators and has an easy access to and from Waikiki. This property is perfect for those who are looking for a great value with a convenient location next to shopping, dining and the beach. 24-Hour Fitness passes available for a nominal fee and is a short 5 minute walk from hotel. Free daily continental breakfast in lobby. ... more   less 
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