We stayed here for 2 nights post-cruise, and were delightfully surprised with the friendliness, helpfulness and terrific location of this hotel. Our rooms were large and well equipped (including a frig, safe, iron, etc). It was well decorated and the beds very comfy. The continental breakfast was small but adequate, and more than other hotels had, so we were happy. It is located within steps of an IHOP, which almost always had waiting lines, and the Wailana Coffee House, which had a vast array of very good food for an excellent price. And never any lines any time we saw it.
The Aqua Palms location could not be beat. It is directly across the street from the Hilton Hawaiian Village, which provides access to the beach through gorgeous grounds and a tourist shopping area. We used the parking garage ($20/day) to park our car, altho the bus is easily accessible. It really is very close to everything. We did not use any spa facilities We were there for sightseeing and relaxing on the beach.
The lobby staff was always very helpful and smiling, as was the housekeeping staff. In fact, the bell captain was concerned when he heard we made shuttle reservations with a certain company. He felt they were unreliable, and hovered about until he was sure we were taken care of.
All in all, we were very happy with this hotel and would stay again in a flash.