We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
2 people are viewing this hotel
Hotels.com
$125
Fully refundable before Thu, Mar 28
Get rewarded with One Key
travelup.com
$215
Skyscanner.com
$130
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Nearby Hotels
Reviews (2,310)
Filter reviews
2,310 results
Traveler rating
770
900
422
131
87
Traveler type
Time of year
LanguageAll languages
More languages
Traveler rating
770
900
422
131
87
Show reviews that mention
All reviews the hilton hawaiian village ala moana blvd coffee maker continental breakfast parking garage diamond head within easy walking distance small pool partial ocean view per day short walk to the beach city view abc store higher floor north shore ihop microwave
Selected filters
Filter
Updating list...
1,646 - 1,651 of 2,310 reviews
Reviewed July 23, 2009

Although my stay in this hotel was pleasant enough and the staff were friendly and helpful, I can't recommend this hotel. I traveled to Honolulu on business, and 3 business colleagues and I chose to stay at the Aqua Palms because of it's location---near another more expensive hotel where other colleagues were staying. When we arrived, my reservation was fine, but my three colleagues were informed that their reservations were at other hotels, which were apparently owned by the same people/corporation. When we confronted them with reservation numbers and confirmation emails, they finally admitted that they had overbooked the hotel, and that my colleagues were being moved to another hotel. No amount of arguing could change their mind, despite valid confirmation numbers. The other hotels were about 15 min walk away, and this inconvenience severely damaged our business trip.
Other aspects of the hotel were OK, but I can't recommend a hotel that doesn't honor confirmation numbers and reservations. When I arrive somewhere with a reservation and confirmation code, I expect to have a room except in exceptional (like natural disaster) situations.

Date of stay: July 2009
  • Trip type: Traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank normalguyfromlogan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
aquapalms, Hotel Manager at Aqua Palms Waikiki, responded to this reviewResponded July 28, 2009

Aloha Normalguyfromlogan,

Thank you for taking the time to share your experience at the Aqua Palms & Spa. We are glad to hear that you felt the hotel was pleasant and my team was helpful and friendly. However, we are disappointed to hear that our need to relocate the rest of your party has overshadowed the overall outlook of your stay with us. While relocations are an extremely rare occurrence at the Aqua Palms & Spa, there are times where unforeseen circumstances occur that can make relocations unavoidable at any hotel. Although we did indeed need to relocate some members of your party, we did make every attempt to make the relocation as comfortable as possible by providing them upgraded accommodations as well as any transportation needed to get there. If you read previous reviews of the Aqua Palms & Spa, you will find that this was absolutely an isolated incident.

We sincerely thank you and your party for your initial selection of the Aqua Palms and hope that there may be a chance to renew your faith in the future. Should anyone that was in your party choose to return to Honolulu, please feel free to contact me directly at rdoss@aquaresorts.com and I would happy to try to make things right.

Mahalo Nui Loa,

Kahealani Doss
Hotel Manager
Aqua Palms & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 18, 2009

My husband, friends and I spend 8 days at the Aqua and had a wonderful view of both Diamond head and the beach from our balcony. It make a great spot for breakfast (great banana muffins) or a private late night as we watched the full moon rise over the city lights. The staff was helpful with all of our needs (towels, sewing kit, bus schedules). Mark W. was especially helpful with beaches, shopping and restaurants. Check out Malia or Roberto at the travel info desk. Malia helped us plan the whole week so that we got the most out of our time and also some great discounts. We enjoyed our time at the hotel and would return.

Date of stay: July 2009
  • Trip type: Traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank RWilsonFrederick
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 12, 2009

Paid $70/night during the week and $80/night for weekend. Everything on Waikiki is within easy walking distance. The breakfast is muffins, apples/oranges, coffee, juice. Lots of eating options all around the hotel. Right on the city bus route (route 19 $2.25 from the airport). The service is outstanding . . . one night our AC wasn't working well. Called the desk and within 5 minutes a tech was here and fixed the problem. No ice machine on the 11th floor! LAN free Internet in room worked great. Tiny bathroom. You can stay across the street at the Hilton for double the price. You decide . . .

Date of stay: July 2009
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank dvines
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 9, 2009

Our 5th floor room on the "back" side facing downtown Honolulu was very quiet...none of the noise from Ala Moana Blvd. that is heard on the street side. Our lanai offered "peep" views of ocean, Punchbowl Monument. Very close to amenities at the Hilton Village, we preferred beach in front of Hale Koa/Ft. DeRussy. AM breakfast very pleasant and a great way to meet the international visitors who stay at Aqua Palms. If you have minimal luggage you can take the bus to and from the airport for $2 per person ($1 for seniors with Medicare card.) It drops you off 1/2 block from the hotel and picks you up a few feet from the front door. The Bus can take you anywhere on the island, or you can get good exercise walking around Waikiki. We walked to Ala Moana Mall (about 2 blocks) frequently and enjoyed the food court and the daily stage entertainment.

Date of stay: May 2009
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Linda G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 8, 2009

The hotel is located right across from my conference hotel, which is much more expensive and I opted not to stay at. The location is great, on Ala Moana Blvd., therefore it was very easy sightseeing on the bus. I could get to almost anywhere (business downtown, historical downtown, and even to Hanauma Bay. However, it would take quite a walk to get to Waikiki and is not on waterfront.

The breakfast was ok. There was not a lot of space to sit down at breakfast and it was a bit crowded. The room was nice for the money, equipped with free wired high-speed Internet, in-room safe, and ironing board. Since I travelled for business, these amenities were a must for me. The room also has a flat-screen TV with a very comfortable bed.

The staff was helpful and eager to help. The elevator was slow quite a bit, which I expected from all the reviews upon arrival. Overall, this place is good for the money, especially when you consider all the amenities that come with it. You might have to pay a lot more to have internet connection in other hotels.

Date of stay: March 2009
  • Trip type: Traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Pimwadee
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
View more reviews