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“carolyn” 4 of 5 stars
Review of Aqua Palms Waikiki

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Aqua Palms Waikiki
2.5 of 5 Hotel   |   1850 Ala Moana Blvd, Honolulu, Oahu, HI 96815   |  
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Ranked #35 of 82 hotels in Honolulu
burnaby
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“carolyn”
4 of 5 stars Reviewed July 12, 2013

Spent 7 nights in this hotel from 27 Jun to 4 July. We booked for two queen beds room but we got one queen bed and sofa bed instead. We told the front desk right away and they moved us to another room the following day. The room is clean, thanks to Delia, the housekeeper. During our stay, we didn't hear any noise from the construction although our room is on the 3rd floor fronting the construction site. Great location, near to the beach, 15 minutes walk to Al Moana Center, and lots of restaurants nearby. We had 10% discount for every meal at IHOP and Wailana Cafe, just show your card key. Great smiling staff, friendly and accommodating. We will stay in this hotel in the future.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aquapalmsandspa, General Manager at Aqua Palms Waikiki, responded to this review, July 19, 2013
Aloha Carolyn N:

Mahalo for taking the time to write a review for us regarding your recent stay at the Aqua Palms Waikiki.

It is nice see that you were treated with the "True Aloha Spirit" for which we are known, especially by Delia your housekeeper.

I'm thrilled to hear that you would stay with us again!

Please be sure to introduce yourself on a return visit. I look forward to meeting you!

Me ke Aloha Pumehana,
With Warmest Aloha,

Patty Maher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (238)
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English first
Columbia, South Carolina
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 10, 2013

OK let me start with the pros....The price of this hotel is half the price of many of the others in the same area. We only stayed here for two nights. The staff is very friendly and helpful when needed. The location is very convenient to the beach, shops and most importantly...Starbucks!! However, the cons are our room was very, very small and though it was very clean it is in real need of updating. There is only one mirror in the room and it's in the bathroom and there is hardly any counterspace. The view from our balcony was a construction site. $20 per day parking seems excessive. There is a grill poolside but they both close at 10pm.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aquapalmsandspa, General Manager at Aqua Palms Waikiki, responded to this review, July 19, 2013
Aloha Laura F:

Mahalo for taking the time to share your recent experience at the Aqua Palms Waikiki.

Yes, our location is very centrally located with easy access to the beach, restaurants and shops. We offer a great value in Waikiki. The parking rates for our property are comparable or less than most of the properties in Waikiki.

We do realize that the rooms are in need of updating and we will be working on a model room in the near future.

All of the staff and management hope you enjoyed your stay in Waikiki and will stay with us again on a return visit.

Me ke Aloha Pumehana,
With Warmest Aloha,

Patty Maher
General Manager
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Luxembourg City, Luxembourg
Senior Contributor
46 reviews 46 reviews
44 hotel reviews
Reviews in 44 cities Reviews in 44 cities
110 helpful votes 110 helpful votes
4 of 5 stars Reviewed July 9, 2013

I stayed 2 weeks in Aqua Palms with my wife and daughter. Here is my review

Room: at first we had a room without balcony, I called reception and they took care of it immediately. The room itself is all right. Not too big, but all right. The view is not fantastic but hey, this is Honolulu!

Internet: Pretty bad. You do get wifi in your room, but if you need to update pictures and stuff, you need to go downstairs and use the wifi from the reception, which is a pain because you need to ask a code each time. The first day it did worked but not the second, the reception sent an IT guy in my room, and he confessed to me that there is only one modem for the whole building, explaining the slow internet.

Parking; 20 dollars a day, no discount if you stay 2 weeks which is really disappointing. The good thing is the parking is inside the building so you can park your car and take the lift directly to your floor!

Location: very close to all major Waikikii attractions

Pool: Seriously who would go to the pool in Hawaii! Go to the beach ;) We never tried it so I can't say anything, except it looks very small!

All in all, an all right hotel!

Room Tip: ask a room with a balcony, it is a must!
See more room tips
Stayed June 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aquapalmsandspa, General Manager at Aqua Palms Waikiki, responded to this review, July 19, 2013
Aloha KatetSeb:

Mahalo for taking the time to write a review about your recent stay at the Aqua Palms Waikiki.

I'm disappointed to hear that you had trouble with the Wi-Fi in the room. In reference to there only being one modem in the building that is incorrect information. There are several modems on each floor.

We are a great location with easy access to restaurants and shops.

All of the staff and management hope you and your family took home fond memories of your stay in Waikiki and will afford us another opportunity to serve you.

Me ke Aloha Pumehana,
With Warmest Aloha,

Patty Maher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
CAMAS
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 28, 2013

I booked this hotel through a third party travel web-site. I was told that it came with breakfast, it did NOT. I had four adults in one room, was given the wrong room type, only enough towels for three, (had to ask for more towels every day) I had to wait 45 minutes for a roll of toilet tissue. Never mind calling the front desk for help, they don't answer the phone. Best to just go down and speak with them. The room was very clean, and it had a very nice balcony. The traffic was loud though so not too relaxing out there. I will not stay here again. This experience was not so nice for me and my family.

  • Stayed June 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aquapalmsandspa, General Manager at Aqua Palms Waikiki, responded to this review, July 5, 2013
Aloha Lois G:

Mahalo for taking the time to write a review regarding your recent stay with us.!

I'm disappointed to hear of the challenges you encountered during your stay. Our service and guest relations are one of most spoke about assets of the property and I'm sorry that we did not live up to your expectations.

All of the staff and management hope that you will give us another opportunity to regain your valued patronage. For a return visit, please contact me directly and I will be sure that you are well taken care of.

Me ke Aloha Pumehana,
With Warmest Aloha,

Patty Maher
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed June 26, 2013 via mobile

We stayed here on our family holiday and at first I was reluctant to book such a low rated hotel but after reading the reviews on trip advisor decided to give it a go and we were disappointed. From check in it was a great experience fast prompt service without missing a few nice touches such as free apples and ice water in the lobbie. Room was a good size and yes a little dated but very clean! We had our daughter with us on the fold out couch still plenty of room. We booked a diamond head room but were lucky enought to also have a partial ocean view. Hotel is close centrally located with 4 ABC (7/11) within a minutes walk. Ihop right next door which is ok but the Wailana coffee house is much better value just on the corner. I should mention we were on the 4th floor and yes you can hear the traffic but to be honest didn't worry us as the airconditioning hum was enough to mask most of it. Also the tour desk is run by Expedia guides who are great. Mahalo Aqua Palms for a fabulous stay

Stayed June 2013, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aquapalmsandspa, General Manager at Aqua Palms Waikiki, responded to this review, July 5, 2013
Aloha Nerinaanne:

Mahalo for taking the time to write a review about your recent stay with us!

I'm delighted to hear that you decided to take a chance and give us a try and we didn't disappoint you!

All of the staff and management hope you took home fond memories of your stay with us and will give us the opportunity to serve you again on a return visit.

Me ke Aloha Pumehana,
With Warmest Aloha,

Patty Maher
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kaysville, Utah
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 24, 2013

I cannot say anything negative about this hotel and its staff. We had originally booked a room at a very popular hotel across from Waikiki Beach, but we changed our minds after researching more about the Aqua Palms - and we are sure glad we did! It was so quiet yet we were close to everything. We could catch the bus or the trolley right out front, which was very convenient. We were able to walk to the beach, shopping centers, and restaurants. It was so nice to be close enough to the busier sections of the city and have the choice to return to peace and quiet. The hotel staff were very friendly and accommodating. We checked in late in the evening and requested a King bed and private lanai, which the front desk staff member graciously granted. Each time we checked out and returned beach towels, we were greeted with a smile. The concierge booked a tour for us we decided to take on short notice. She was very helpful and provided a wealth of information. The Thursday evening manager's reception was delightful. Their signature cocktail was quite tasty. The live music and light refreshments were fun to return to after a day of touring the island. We appreciated the refreshing ice cold lemon water in the lobby that was always available. The front desk gladly made change for us whenever we asked. When it was time to check out, a staff member booked us a shuttle to the airport and stored our bags for the day until our shuttle picked us up later that evening. We had a room on the eighth floor with a partial ocean view and a view of Diamond Head. It was fantastic! The room size was ample - far from being cramped. Although the bathroom was on the small side, there were plenty of toiletries and towels. The water pressure was awesome and we always had hot water. The bed was super comfortable, along with the pillows. I especially loved that there were five pillows! The room had a fridge and microwave, which came in handy allowing restaurant leftovers to be turned into a late night snack. We did not experience any inconveniences with the elevators. We did not utilize the parking garage, the pool, or workout facilities, but the pool looked great - nice and clean with plenty of lounge chairs. I really cannot complain about this property. I would stay here again and again and definitely recommend it to anyone planning a trip to Honolulu!! We would like to thank the staff of Aqua Palms Waikiki for making our first trip to Hawaii as enjoyable and comfortable as we had hoped. It was a dream vacation for us.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aquapalmsandspa, General Manager at Aqua Palms Waikiki, responded to this review, June 25, 2013
Aloha Trish G:

Mahalo for writing such a wonderful review!

I'm delighted to hear that you decided to stay with us and enjoyed every minute of it.

We hope to have you return and visit us again for another dream vacation!

Me ke Aloha Pumehana,
With Warmest Aloha,

Patty Maher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Na'alehu, HI
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 23, 2013

Our room was clean and comfortable, centrally located. Certainly not extravagant, but just fine for us, as we were there from the Big Island for a surgery and on a budget. There was noise from the street and other hotel, but slept fine with ear plugs.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aquapalmsandspa, General Manager at Aqua Palms Waikiki, responded to this review, June 25, 2013
Aloha Jinger S:

Mahalo for sharing your recent stay at the Aqua Palms Waikiki.

I'm sorry to hear that your stay was for medical reasons but hope all turned out well!

We look forward to having the opportunity to serve you again in the near future.

Me ke Aloha Pumehana,
With Warmest Aloha,

Patty Maher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Aqua Palms Waikiki

Address: 1850 Ala Moana Blvd, Honolulu, Oahu, HI 96815
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#25 Business Hotel in Honolulu
#36 Romantic Hotel in Honolulu
#45 Family Hotel in Honolulu
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Aqua Palms Waikiki 2.5*
Official Description (provided by the hotel):
Aqua Palms Waikiki is a boutique hotel located 1 block to the beach and across from the Hilton Hawaiian Village. This hotel is a short stroll to Ala Moana Shopping Center and in close proximity to the Hawaii Convention Center. During your stay, you'll enjoy guestroom comforts like Aqua BLISS pillow top beds, 42-inch LCD TV's, a mini-refrigerator, a microwave, and a coffeemaker. With our hospitality fee for all stays beginning August 1, 2014, Aqua Palms Waikiki allows guests to enjoy many hotel services and activities without having to incur miscellaneous charges. These amenities include DVDNow (Unlimited movies & PS3 games), Waikiki Shuttle (Complimentary Waikiki Shuttle Service), Daily Newspaper, In Room Coffee, In Room Safe, Local & Toll-Free Calls, Water in Lobby, and a Weekly Manager's Reception. In addition, you'll enjoy the fitness center and a barbeque grill is located poolside as well as a business center in the lobby. ... more   less 
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Also Known As:
Aqua Palms Waikiki Hotel Honolulu
Aqua Palms Hotel
Aqua Palms Honolulu
Aqua Palms Spa Honolulu
Aqua Palms Waikiki Hawaii/Honolulu

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