We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Hawaii Hotel!” 5 of 5 stars
Review of Aqua Palms Waikiki

Save Saved
You added Aqua Palms Waikiki to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Aqua Palms Waikiki
2.5 of 5 Hotel   |   1850 Ala Moana Blvd, Honolulu, Oahu, HI 96815   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Special Offer
Book Now and Save 15%!
Ranked #36 of 82 hotels in Honolulu
Krakow, Poland
Top Contributor
194 reviews 194 reviews
194 hotel reviews
Reviews in 138 cities Reviews in 138 cities
170 helpful votes 170 helpful votes
“Great Hawaii Hotel!”
5 of 5 stars Reviewed February 18, 2013

Going to Hawaii with my family was quite the experience! I am glad to have chosen this hotel, it is close to everything! Shops, stores and many other attractions are just around the corner from this hotel. We arrived early morning and they made sure we had a place to wait while they process us and the room was amazing. We had a great view. Overall A+

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aquapalmsandspa, General Manager at Aqua Palms Waikiki, responded to this review, February 19, 2013
Aloha HONdominik:

Mahalo for taking the time to write a review about your stay at the Aqua Palms Waikiki.

It's always a pleasure when guests take the time to share their experience, especially when it was a positive one!

All of the staff and management look forward to serving you again on a return visit!

Me ke Aloha Pumehana,
With Warmest Aloha,

Patty Maher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,407 people have reviewed this hotel

Traveler rating
    506
    592
    208
    67
    34
See reviews for
269
594
159
127
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (238)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Madison, WI
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed February 17, 2013

Oh my. This was a let down. You can do great things with old buildings, but that's not the case here. This "boutique" hotel affixes a cheap once-flashy and unconvincing, tired veneer to a run down building that shows its age. The public spaces and rooms show too many halfway attempts at minimal, low-budget modernization. Today the wallpaper, carpet and draperies are well-worn, stained and depressing. Furnishings are utterly basic and show their age.

The lobby level staff was average; upstairs we fared better some days then others with the thoroughness of the cleaning staff. You get what you pay for.

Wireless exists only in the lobby, and the building restaurant is an IHOP. Those should be clarion clues to where this hotel rests in the hierarchy. We encountered a hooker in the hall on the first night, and a shady thuggish teenaged duo lurking around one of the parking levels on the second. Were I a parent, I wouldn't let my kids venture to the vending machine or pool unescorted.

With high expectations and keen competition driving the market up and down Waikiki, Aqua Palms isn't a contender. Yes, you'll want to spend all the time you can outside your room and hotel when you're in Oahu, and many options are overpriced. But by defnition you've spent a lot of money to travel this far to enjoy all that Honolulu and the environs have to offer. You can surely find a better loding alternative in your budget that will bring a more positive experience.

  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aquapalmsandspa, General Manager at Aqua Palms Waikiki, responded to this review, February 19, 2013
Aloha FabRanch:

Mahalo for taking the time to share your recent experience at the Aqua Palms Waikiki.

I'm extremely disappointed to hear that we did not live up to your expectations!

Currently, there is only wi-fi in the lobby and hard wired access in the rooms. Both of these are complimentary for guest use. We are in the process of installing wi-fi in the rooms and this installation is scheduled to be complete by the end of March.

I'm also excited to say that we have many upgrades and renovations planned for both the commen areas and rooms this year. All work is anticipated to be complete by the end of 2013.

All of the staff and management hope you were able to take home fond memories of your stay in Waikiki and will afford us another opportunity to serve you!

Me ke Aloha Pumehana,
With Warmest Aloha,

Patty Maher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canada
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed February 15, 2013

When we arrived at hotel at 12 p.m. we did not expect to check in. We were told to come back at 3 for that is when the check in is promised. Didn't happen...had to wait til 4 p.m. Upgraded to a corner room as it was billed as larger....it was, but no real balcony as our room opens to the pool surround literally on our door....hard to keep curtains and doors open as no privacy. I would have preferred a room with an actual private balcony higher up...we were stuck on 2nd floor. The curtains on the doors are ripped and v. dirty...sheers are not that expensive to replace....the entire place is showing its' age and is run down at the heels. Front staff did not inform of the manager's recept. that evening...we had to ask; front staff did not inform that breakfast was included with the rate....we had to ask....overall a disappointment for us. Why so many hotels persist in having carpet in rooms is beyond me....go with tile folks.

Room Tip: You pay for what you get; talked to people in laundry room who use this as a timeshare spot....my f...
See more room tips
  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aquapalmsandspa, General Manager at Aqua Palms Waikiki, responded to this review, February 19, 2013
Aloha Georgina T:

Mahalo for sharing your recent experience at the Aqua Palms Waikiki.

I'm disappointed to hear that we did not live up to your expectations.

Communication is key with our guests and it appears that this didn't happen during your stay. I will address your comments and concerns with our front office staff to ensure better communication.

Renovations and upgrading of the property are scheduled to take place this year and I'm pleased to say that we are looking at hardward floors in all of the units.

All of the staff and management of the Aqua Palms Waikiki hope you were able to take home fond memories of your stay in Waikiki and will afford us another opportunity to serve you.

Me ke Aloha Pumehana,
With Warmest aloha,

Patty Maher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Torrance, California
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 14, 2013

We recently stayed at the Aqua Palms during Pro Bowl weekend - first off, we appreciated the rate that was offered despite the ability to hike prices way up due to the high demand of the sporting event. We were greeted with the aloha spirit even though it was close to 10pm when we were checking in. Our room was a standard room - we didn't need much space and the housekeeping staff was great! They even left a handwritten note one morning which I appreciated upon my return to my room. Previous reviews about the dated decor remain true however I was more concerned about cleanliness than whether we had state of the art technologies etc. The bathroom was clean and I was really happy to see the shower curtain wasn't dirty or moldy! What I was also thankful for was the gated parking structure - this enabled me to feel secure knowing that my car and belongings were safe (or safer than if we had parked in an open structure). I also enjoyed the proximity to everything - there was a block party on Kalakaua that we were able to walk to - very convenient. Also, I loved that it was so close to Wailana's!

A couple downsides (that didn't hinder our stay but just for a head's up for future visitors) were the slight confusion regarding accessing the parking structure prior to check-in. Since it is gated, you need a hotel key to access the structure and there was only a small driveway in front of the hotel that you can park while you check-in. I imagine if you're checking in during the day, the traffic would be troublesome however, since we were checking in late, this wasn't a problem. Also, if a the view is a priority for you, be sure to double check with the front desk that your room has one. The rooms on either side of ours had full balconies with lounge chairs but ours had 2 very narrow (could only fit one person) balconies which was separated by a huge wall in the middle of the doors. Again, as this wasn't of importance to us, we weren't bothered by it.

I do want to point out the excellent service of the management staff. A couple days after I arrived home, I received a survey requesting my feedback. I made a comment about the complimentary lotion provided by the hotel in the bathroom and how it was so fragrant and continued to remind me of Hawaii now that I was back home. I had hoped it was available for purchase so I put a call into the general manager, Patty Maher, to inquire if this was an option however Patty had read my feedback and offered to send me a couple at no cost - that it was her pleasure to do so! This kind of service is exactly what comes to mind when I think of "Aloha Spirit" and Patty went way above and beyond my expectations! I would definitely recommend the Palms for a future stay!!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aquapalmsandspa, General Manager at Aqua Palms Waikiki, responded to this review, February 15, 2013
Aloha Sc831:

Mahalo for sharing your recent experience at the Aqua Palms Waikiki!

I hope your package of lotions arrived safetly and that you are enjoying them and thinking of your stay with us every time you use them!

I'm pleased to say that we are working on room renovations and hope to have the rooms, lobby and corridors renovated by the end of 2013.

All of the staff and management look forward to serving you again on a return visit!

Me ke Aloha Pumehana,
With Warmest Aloha,

Patty Maher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Rosa, California
1 review
4 of 5 stars Reviewed February 12, 2013

My husband and I stayed at the Aqua Palms Waikiki because I had to attend a conference in Waikiki. The hotel was very comfortable, clean, and conveniently located. We walked everywhere! The staff was friendly and accommodating. My only negative comment is that there wasn't any wifi access in the rooms but none of the hotels in the area offered in room wifi. We had to go to the lobby to access the wifi. However, this hotel did have free internet access in the rooms. All other hotels in the area charge for internet access.

Room Tip: Our room was on the 10th floor and we had a great view. However, our room faced the street; which i...
See more room tips
  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aquapalmsandspa, General Manager at Aqua Palms Waikiki, responded to this review, February 15, 2013
Aloha Andrade6264:

Mahalo for sharing your recent experience at the Aqua Palms Waikiki.

I'm pleased to say that we are currently working on installing wi-fi in all of our rooms and hope to be complete by the end of March.

All internet access will continue to be free to our hotel guests.

All of the staff and management hope you were able to take home fond memories of your stay in Waikiki and will afford us another opportunity to serve you!

Me ke Aloha Pumehana,
With Warmest Aloha,

Patty Maher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Flora, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 12, 2013

Had stayed at the Aqua Palms Waikiki Hotel in 2012 and on our return vist before and after going on a cruise in Jan. 2013 and Feb. 2013. Still Recommend this hotel as an excellent value. While the decor could stand to be updated, the rooms are very clean and comfortable and the beds are one of the most comfortable hotel beds I have experienced. The staff at the Palms are a real plus as everyone I meet who worked here truly had the "Aloha" spirit and were extremely helpful. The staff gives them a genuine plus over other hotels. From the registration desk to the house keeping staff they are what makes this hotel a very good choice. I recommend what they call the partial ocean view rooms on the upper floors. Hve stayed on the 9th, 10th & 11th floors.

The hotel is just across the street from the Hilton Hawaiian Village so it is a very easy walk to the beach. The Palms provides beach towels. It is also a trolly stop and very close to a stop for The Bus (Honolulu bus line).

Would most defintiely stay here again.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aquapalmsandspa, General Manager at Aqua Palms Waikiki, responded to this review, February 15, 2013
Aloha TJH:

Mahalo for writing a review regarding your recent stay at the Aqua Palms Waikiki!

It is always a pleasure to see repeat guest! I'm delighted to hear that our team members treated you with the "True Aloha Spirit" for which we are known.

We hope you enjoyed your cruise and look forward to serving you again on a return trip.

Me ke Aloha Pumehana,
With Warmest Aloha,

Patty Maher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Launceston, Australia
Senior Contributor
30 reviews 30 reviews
27 hotel reviews
Reviews in 21 cities Reviews in 21 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed February 8, 2013

I stayed here with two girlfriends for 3 nights. We booked a twin share room. We paid an extra amount per night in 'bedding expenses' for the third person. We assumed this meant we would get a roll out bed or cot for the third person. We were wrong. We had two good sized queen beds but two of us had to share. I was a bit miffed as it appeared we paid extra for nothing extra (apart from an extra towel). Only other gripe is that there is only wifi in the lobby - not the rooms.

Having said that though, I cant recommend the staff enough. They were great. Always cheery and happy to help. The rooms (even though small - especially the bathroom) were exceptionally clean. The hotel was a 10 minute walk to the Ala Moana shopping centre and the end of Waikiki beach. A few restaurants within walking distance, but probably best to catch a bus to get to the main Waikiki strip. Even though I was grumpy about the sleeping arrangements I would definitely stay here again.

  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aquapalmsandspa, General Manager at Aqua Palms Waikiki, responded to this review, February 8, 2013
Aloha Saray86:

Mahalo for taking the time to share your recent experience at the Aqua Palms Waikiki.

Rates for the rooms are based on double occupancy and there is an extra charge for a third person. I'm sorry that there wasn't three beds as you would have preferred but due to fire regulations a third bed isn't allowed and wouldn't fit.

Wi-fi access is coming to the rooms shortly. We are currently working on installation and hope to have this complete by the end of March.

I hope you enjoyed your girls vacation and we look forward to the opportunity to serve you again in the future.

Me ke Aloha Pumehana,
With Warmest Aloha,

Patty Maher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Aqua Palms Waikiki? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Aqua Palms Waikiki

Address: 1850 Ala Moana Blvd, Honolulu, Oahu, HI 96815
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#25 Business Hotel in Honolulu
#35 Romantic Hotel in Honolulu
#45 Family Hotel in Honolulu
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Aqua Palms Waikiki 2.5*
Official Description (provided by the hotel):
Aqua Palms Waikiki is a boutique hotel located 1 block to the beach and across the Hilton Hawaiian Village. This hotel is a short stroll to Ala Moana Shopping Center and the Hawaii Convention Center and offers the following FREE amenities: free WiFi Internet, lobby, Aqua BLISS pillow top beds, 42-inch LCD TV’s, daily local newspaper, local & toll free calls, mini-refrigerator, microwave, coffeemaker and safe. The fitness center and a barbeque grill are located poolside as well as a business center in the lobby. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Hotels.com, Booking.com, Expedia, Tingo, Travelocity, BookIt.com, getaroom.com, BookingOdigeoWL, Despegar.com, Cheap Tickets, Priceline, Agoda and Venere so you can book your Aqua Palms Waikiki reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Aqua Palms Waikiki Hotel Honolulu
Aqua Palms Hotel
Aqua Palms Honolulu
Aqua Palms Spa Honolulu
Aqua Palms Waikiki Hawaii/Honolulu

Owners: What's your side of the story?

If you own or manage Aqua Palms Waikiki, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.