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“Value/Comfort/Convenient” 5 of 5 stars
Review of Aqua Palms Waikiki

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Aqua Palms Waikiki
2.5 of 5 Hotel   |   1850 Ala Moana Blvd, Honolulu, Oahu, HI 96815   |  
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Ranked #36 of 82 hotels in Honolulu
Caloundra Australia
1 review
“Value/Comfort/Convenient”
5 of 5 stars Reviewed December 11, 2012

Arrived at the hotel mid morning, from Australia, and were very pleased to get into our room (surprisingly upgraded to a suite) straight away. Clean, comfortable and roomy. We didn't need the air conditioner, so kept it turned off, and though our room on 6th floor overlooked Ala Moana Blvd, the pool and a water view, with the balcony door closed we heard no noise during our 3 night stay. Great to have a bar frig and microwave in the room, but with no crockery or cutlery, the latter seemed a little pointless. Even some plastic throwaways would suffice for eating breakfast cereal. Big TV which we never turned on, as too busy being out and about, on tours and walking. Happy with all staff, especially Tour Desk staff who were extremely helpful and friendly, so our Honolulu tours were booked through them. Very handy to have a trolley stop outside the hotel to get to shops and Waikiki. One of Honolulu's 72 ABC shops close by; cafes a short walk; restaurants and shops in Hilton complex across the road and not far to beach, park, etc. We would recommend this reasonably priced, comfortable hotel and would stay again if returning to Hawaii in the future.

Room Tip: Busy road caused no noise problem with balcony door closed. Maybe we slept soundly after long days...
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aquapalmsandspa, General Manager at Aqua Palms Waikiki, responded to this review, December 21, 2012
Aloha Roz K:

Mahalo for your review regarding your recent stay at the Aqua Palms.

I'm pleased to see that we were able to accommodate your early arrival and even an upgraded room!

All of the staff and management hope you were able to take home fond memories of your stay in Waikiki and in particular the Aqua Palms. We look forward to serving you again on a return visit.

Happy Holidays!

Patty Maher
General Manager
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (237)
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English first
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 9, 2012

Ok so here's the skinny on staying in Waikiki for those of you who have and more importantly those newbies going for t he first time. Waikiki is located in Honolulu mainly along Waikiki beach in a heavily populated area that saw a lot of construction in the 70s and therefore there are a plethora of hotels of this vintage. From the water looking at the city it seems it basically stretches from left (where the ala wai cannal) comes in to the right ( towards Diamondhead crater almost)
So choosing a hotel is this: do you want or need to be close to anything in particular or simply can walk everywhere because you really can in Waikiki. The beaches are all in close distance regardless of where you stay so don't pay extra for a beachfront if you don't have to....though some are nice on the water too.
One really good option is the Aqua Palms hotel and Spa. This is a regularly maintained hotel of boutique stature that was super convenient to use and cost effective. Close to their biggest mall with a short 15 minute walk ( no seriously it's a mall but a lovely one if you want anything at all ) otherwise go to their ABC stores which are pretty  famous there and have almost everything......they are on every block. No really....they are.
Walking to the beaches is just a step across the street behind the Hilton which is a great spot to pick up any and all tour buses and city tours.
Walking to high end shopping is just through a park and there you are.
Pretty well located it is. Our room was nice and comfortable enough while not large by any standards our room with balcony facing Diamondhead was great. Some might find the street noise bothersome if the door to the balcony is open so in that case ask for a room facing the back......we did not mind that as it was quiet when the door was closed. Good to have a fridge and microwave in the room too as there WILL be times you want to just eat something at the room. Or put a bottle of something in there from the ABC stores where booze and food is relatively cheap...good tip.
Our concierge which we nick named " Connie Serge" ...Janelle actually was an Expedia expert so she was super helpful in booking lots of things for us to do. In fact it was easy to blow another $1300 on activities as there are lots to do.
Overall the hotel was great. The pool was being retiled when we were there but who cares when there are beaches. It is done now and looks pleasant.
This is not a super fancy hotel but still very nice.
The only downside was the ihop restaurant attached to it had abysmal service. Take twenty steps past it to the coffee shop on the corner and be treated to retro 70s glam in an old school type diner with good food and service. It was popular and reasonable.
We would stay at the Aqua Palms again. Have fun!

  • Stayed November 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aquapalmsandspa, General Manager at Aqua Palms Waikiki, responded to this review, December 10, 2012
Aloha Darrenmonette:

Mahalo for the great review! You described our location and its easy access to many areas perfectly!

We are delighted that you enjoyed your stay and we look forward to serving you again on a return visit.

Happy Holidays to you and your ohana (family)!

Me ke Aloha Pumehana,
With Warmest Aloha,

Patty Maher
General Manager
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Hawick, Scotland
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 9, 2012

Stayed here for 6 nights at the beginning of December 2012. As the hotel was so cheap (approx. £60 per night) and was rated 3 star, I wasn't expecting anything special. On arrival, without our asking, we were upgraded to a Diamond Head view room at no additional cost. Room was spacious, well appointed, clean and a great little balcony with a view of the pool, diamond head and the sea. Room was still fairly quiet considering it was street facing. Great location, with Ala Moana shopping centre and Waikiki beach both within 10 minutes walking distance. Wifi in reception worked well, and staff were very helpful in arranging late checkout and airport transportation. Would definitley stay again.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aquapalmsandspa, General Manager at Aqua Palms Waikiki, responded to this review, December 10, 2012
Aloha Joanne1984:

Mahalo for a great review!

All of the staff and management of Aqua Palms Waikiki hope you took home fond memories of your stay and look forward to serving you again on a return visit!

Happy Holidays!

Me ke Aloha Pumehana,
With Warmest Aloha,

Patty Maher
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nelson, New Zealand
Top Contributor
85 reviews 85 reviews
30 hotel reviews
Reviews in 43 cities Reviews in 43 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed December 1, 2012

we stayed here for 12 nights this time around - we've stayed here once before and will stay again when/if we return to Waikiki. I would recommend to anyone looking for a decent hotel at a reasonable price (I researched other places and this seems to best value for $).

I'll start with the positives

Great location - very close to Ala Moana mall (10 minute walk) and the main center of Waikiki (10 min walk). Also Hilton complex is just across the road (many places to eat and hang out, huge fireworks show over the beach on Fridays) which offers easy access to nice part of Waikiki beach (plus hotel offers beach towels and chairs).

Rooms are spacious, clean and pretty much match what you see in the pictures. Bathroom was a bit 'cozy' as the door almost hits the toilet but we managed. Bed was very comfortable. AC worked just fine and TV offered wide selection of channels. microwave and small fridge made eating in easy as well. Lanai (patio) is small but i spent almost every morning out there with coffee and the paper.

No wifi in the room but they do have a data cable (old school). i've heard they are looking at updating so Wifi will be available in the room. We connected using the cable and it was slow - you won't be able to stream video or Skype. So basic internet browsing is about it. My father had his iPad and used the WiFi in the lobby - always very slow as well.

Staff are extremely friendly and helpful. I won't get into all the examples but i'll say we never had a problem and in several instances they exceeded my expectations.

The pool was being renovated while we were there but, hey, who goes to the pool when you have such a great beach across the road? Ok, I can see that some like to use the pool but it's good to see that the hotel is renovating stuff (they also were painting hallways) - they have to do this stuff sometime.

other things of note - room key gets you 10% off at Macy's and IHOP. free newspaper. manager reception on thursday evenings with some food, drink, and music. great little Italian restaurant around corner on Ena Rd (Davino). Food pantry for groceries about 5 minute walk.

No real huge negatives but you will need to be aware that any rooms that face the ocean also face the main road so are noisy. This is simply a function of the hotel being located on a main (busy) road and the amount of activity in the waikiki area (sirens fairly frequent and, i guess, trucks are allowed to use engine breaks in town...odd). This is probably one of the loudest locations I've ever stayed. Don't let this deter you, if you are a very light sleeper, bring ear plugs just in case. The hotel has done a decent job of insulating against the street noise. Or, ask for room at the back of the hotel, much quieter.

Room Tip: we had 10th floor to try to avoid the street noise. it's still loud with window open.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aquapalmsandspa, General Manager at Aqua Palms Waikiki, responded to this review, December 10, 2012
Aloha Trav11er:

Mahalo for being a repeat guest!

I'm delighted to say that we just increased our bandwidth speed so internet in the rooms is much faster. We also just received approval to install wi-fi in the rooms and hope to have that complete in the first quarter of 2013!

All of the staff and management are delighted that you enjoyed your stay and look forward to serving you on a return visit!

Happy Holidays!

Me ke Aloha Pumehana,
With Warmest Aloha,

Patty Maher
General Manager
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Marietta, Georgia, United States
1 review
5 of 5 stars Reviewed November 30, 2012

We searched for months to find a nice hotel for our family coming to Hawaii from 5 states! We thoroughly enjoyed our stay. The Thurs night Managers cocktail hour and music was great - and free! Room service was great, and the beds were very comfortable. We were close to everything [designer mall, restaurants, and beach]. I Hop right next door was excellent too. Special thanks to Larry, Venus & Gennifer for making our 7 day vacation fabulous!

Room Tip: All rooms here are great
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aquapalmsandspa, General Manager at Aqua Palms Waikiki, responded to this review, December 10, 2012
Aloha Chryrisse L:

How exciting a family renunion in Hawaii!

I'm pleased to see that our staff was friendly and accommodating, especially Larry, Venus & Gennifer!

We hope your family made memories that will last a life time!

Happy Holidays to you and your family!

Me ke Aloha Pumehana,
With Warmest Aloha,

Patty Maher
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kauai, Hawaii
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 26, 2012

As a Hawaii resident, I make frequent trips to Oahu, usually once a month. The only hotel I consider is the Aqua Palms! From check in, Larry always greets me with a wam and inviting smile. The rooms are comfortable, clean with useful ameneties; mini refrigerator, complementary Kona coffee and large flat-screen cable tv.

Being that it's in the "edge" of Waikiki, the location is ideal. It's easy to get in and get out of the hotel without dealing with traffic or tons of people.

For convenience, IHOP is on the ground floor which make breakfast simple (just get there early).

Room Tip: Parking stalls are small and narrow for $20/night... As with any hotel, rooms next to the elevators...
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  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aquapalmsandspa, General Manager at Aqua Palms Waikiki, responded to this review, December 10, 2012
Aloha hona-kauai:

WOW! First and Only choice in Waikiki! That is awesome!

Mahalo for your business and please make sure that you say "Aloha" the next time you visit!

Warmest Holiday wishes to you and your ohana!

Me ke Aloha Pumehana,
With Warmest Aloha,

Patty Maher
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thunder Bay, Canada
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 22, 2012

We stayed at the Aqua Palms Waikiki for nearly two weeks and had a great stay. The hotel is clean, comfortable and the staff were very friendly and helpful. Proximity to the beach is great considering it is not a beach front hotel. Took me 8 minutes from the time I got on the elevator in the hotel till I set my beach chair and towel (provided free from hotel) on the beach.........would have been a bit longer if the only traffic light wasn't green. This end of Waikiki Beach also seemed less busy as opposed to the other end with all the high end shopping, which I found more relaxing. Waikiki is a bit of a concrete jungle except for the beach, so it is what it is.
It's very close to all kinds of places to eat and drink. From the crazy expensive to the cheap and cheerful, all within walking distance. The trolley stop is right out front of the hotel if you don't feel like walking at all though.
If you want to surf the net in your room you'll need to bring a laptop or something that hard wires into the internet. WiFi is free but only available in the lobby.
The pool was being renovated when we were there, but I didn't travel all the way to Hawaii to sit by a pool anyway. Saw them painting our hallway baseboards which to me didn't look like they needed it, so I think the overall hotel condition is good.
Room to room noise is better than average for a hotel, but the street noise takes a night or two to get use to and the traffic is quietest between 11pm and 7am. I think a better seal on the balcony sliding door would help that just a touch too.
They also have kitchenette suites which from a couple we met there said they were happy with as well. I would consider that option next time because I would have not problem staying at the Aqua Palms again.

Room Tip: If you want a little more room etc. Inquire about the kitchette rooms on the top floor.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aquapalmsandspa, General Manager at Aqua Palms Waikiki, responded to this review, December 10, 2012
Akloha TBay-ON:

Mahalo for your kind and lengthy review! I'm delighted to hear that you enjoyed our property!

All of the staff and management of the Aqua Palms hope you will afford us another opportunity to serve you again in the near future!

Happy Holidays!

Me ke Aloha Pumehana,
With Warmests Aloha,

Patty Maher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Aqua Palms Waikiki

Address: 1850 Ala Moana Blvd, Honolulu, Oahu, HI 96815
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#24 Business Hotel in Honolulu
#35 Romantic Hotel in Honolulu
#45 Family Hotel in Honolulu
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Aqua Palms Waikiki 2.5*
Official Description (provided by the hotel):
Aqua Palms Waikiki is a boutique hotel located 1 block to the beach and across the Hilton Hawaiian Village. This hotel is a short stroll to Ala Moana Shopping Center and the Hawaii Convention Center and offers the following FREE amenities: free WiFi Internet, lobby, Aqua BLISS pillow top beds, 42-inch LCD TV’s, daily local newspaper, local & toll free calls, mini-refrigerator, microwave, coffeemaker and safe. The fitness center and a barbeque grill are located poolside as well as a business center in the lobby. ... more   less 
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Also Known As:
Aqua Palms Waikiki Hotel Honolulu
Aqua Palms Hotel
Aqua Palms Honolulu
Aqua Palms Spa Honolulu
Aqua Palms Waikiki Hawaii/Honolulu

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