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“Newly renovated rooms, good location and helpful staff” 5 of 5 stars
Review of Aqua Palms Waikiki

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Aqua Palms Waikiki
2.5 of 5 Hotel   |   1850 Ala Moana Blvd, Honolulu, Oahu, HI 96815   |  
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Ranked #42 of 82 Hotels in Honolulu
Iowa
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
22 helpful votes 22 helpful votes
“Newly renovated rooms, good location and helpful staff”
5 of 5 stars Reviewed February 26, 2012

Aqua Palms at Waikiki was formerly Aqua Palms and Spa. We were here 3 years ago and felt it was a good value, good location and decided to spend the month of February here again. The hotel website pretty well describes their amenities but what I especially enjoyed was the free daily newspaper, free daily coffee packets, free room safe (large enough for a lap top plus other valuables free in room internet and free Wi Fi in the lobby. Many other hotels have a daily amenities fee for these services. Staff was extremely helpful, friendly and polite. During the on line registrations I had several question I sent via e-mail. Erik S in reservations was always prompt in answering my questions. General Manager, Patty Maher, hosted drinks and chips along with entertainment every Thursday. She made everyone feel comfortable and said she was available at any time to handle any problems that arose that her staff could not resolve.
We decided to elect the Diamond Head accommodations, which included breakfast vouchers for 2 at the I Hop restaurant located on the first level of the hotel.
The hotel information did not elaborate on the vouchers, but here is how it worked. You were given a voucher at check in for each day of you stay. You had three choices: 1) two eggs, any style, two slices of bacon or two sausage links and two pancakes. 2) French Toast 3 slices (6 halves) 3) Oatmeal with milk, brown sugar and 2 slices of toast. You had a choice of coffee, or orange juice. Portions were ample. All servers were acquainted with the vouchers and there was never any hassle. Gratuity was included The vouchers could be used for any meal and could also be used as a $7.00 credit toward any other item on the menu. Overall this hotel was a very good experience.

  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aquapalmsandspa, General Manager at Aqua Palms Waikiki, responded to this review, February 28, 2012
Aloha blmlaumann:

Another returnee, how exciting! I'm proud to say that many of our guests are returnees to the Aqua Palms!

I'm delighted that you enjoyed your stay with us and hope that we will see you again next year!

Me ke Aloha Pumehana,
With Warmest Aloha,

Patty Maher
General Manager
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1,471 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (263)
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Washington DC, District of Columbia
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 22, 2012

This hotel was recommended to me by a friend/coworker who visited Hawaii for a wedding two years ago (arrangements were made by the bride, who is from Hawaii, and also now a coworker). So I felt fairly comfortable booking this hotel despite the lowish number of stars (I normally don't even consider a property with less than three stars). This hotel had a number of pros: the rate, location, cleanliness and comfort. I had a view of both Diamondhead and the ocean from my balcony (yes, an actual balcony that I could sit out on), and I was paying almost nothing by Honolulu standards! I could easily access the beach and any number of the premier hotels and shopping centers nearby.

On the con side, the street was rather noisy and the furniture dated. But the pros more than made up for it. I would take this hotel any day over the upscale, overpriced hotel I stayed at after I left Oahu.

  • Stayed February 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aquapalmsandspa, General Manager at Aqua Palms Waikiki, responded to this review, February 28, 2012
Aloha mizladee:

It's always great to hear that word of mouth recommendations brought you to the Aqua Palms and better yet that you enjoyed your stay!

Please feel free to contact me directly for your next visit.

Me ke Aloha Pumehana,
With Warmest Aloha,

Patty Maher
General Manager
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Anchorage, Alaska
Contributor
13 reviews 13 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 21, 2012

We stayed at the Aqua Palms Hotel for 17 days this past January.

First the pros - the staff was extremely friendly and very helpful. I can't say enough nice things about them. The pink trolley stops right in front of the hotel. The overall location was good for us - we walked to the beach, park, ala moana shopping center and many restaurants all within 15 min or less. In the lobby you can get free regular coffee and free apples. Also you can request beach towels for no charge.

The cons - the room was small and showed wear. Nothing like the picture on the web.
I have a picture of a spot of mold growing on the wallpaper below my headboard. The bathtub was really gross having been re-enameled but with most of the enamel peeling off. Even after bleaching out before every use I felt bad giving my toddler a bath in it.
The balcony was extremely dangerous for my 2 year old - her head and entire body fit easily through the bars. I don't know what the code is for this (maybe it's standard?) but I would not let her outside at all which further cut down on our very tight living space.
The in room coffee pot is ok, it's small and enough for maybe two cups of coffee. The pool was also small but adequate but because of a building across the street it loses sun for appx. 2-3 hours a day (about 1:30-3:30pm).
The free wifi internet only works in the lobby.
Overall, If I came back to this island I would not stay at the Aqua Palms again.

Room Tip: The side away from the street is much more quiet and worth requesting if you don't want to sun y...
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  • Stayed January 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aquapalmsandspa, General Manager at Aqua Palms Waikiki, responded to this review, February 28, 2012
Aloha jdubb77:

I'm disappointed to hear that you would not return to the Aqua Palms!

Upgrades and refrsehing of the property is scheduled for this year and would hope that you would give us another opporunity to serve.

I am delighted to hear that the staff were very friendly and helpful, they are one of the best features of the property!

We hope that you will give us another opportunity to serve you and your family!

Me ke Aloha Pumehana,
With Warmest Aloha,

Patty Maher
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wahiawa, Hawaii
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 20, 2012

We stayed here over presidents weekend...because all of the other hotels we normally stay at were sold out. The room is small but is comfortable. I appreciated the quiet. The room has a 42 inch plasma TV and free internet. We ended up walking a little farther to get to places, however with all the good eats in Waikiki, it was nice to get some exercise and there is a ton to look at along the way.
There is a pool, but it is pretty small, so do not expect a great pool experience.
All and all it was a pretty good back up hotel...would definitely consider it next time.

  • Stayed February 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aquapalmsandspa, General Manager at Aqua Palms Waikiki, responded to this review, February 28, 2012
Aloha Bronco-6:

It was great having you with us over the President's Day Weekend! I'm glad you got to experience us and am excited to hear that you would stay with us again!

We look forward to serving you again in the future!

Me ke Aloha Pumehana,
With Warmest Aloha,

Patty Maher
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Diamond Luv
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 20, 2012

This is a small, "boutique" style hotel - nothing fancy, but the location is perfect. It's right across the street from the beachfront Hilton Hawaiian Village property, which has a fireworks show every Friday night. There are plenty of restaurants nearby and it's only a 10 minute walk to "where all the action is". There's even a convenient, 24 hour coffee shop a few steps from the hotel. I've stayed at the Aqua Palms twice and I've been satisfied. There's free coffee available and a weekly "Managers Reception" in the lobby from 5-6 pm that offers a free cocktail, snacks and live music. I'd definitely stay here again. The staff and service is wonderful and the value can't be beat!

  • Stayed February 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aquapalmsandspa, General Manager at Aqua Palms Waikiki, responded to this review, February 28, 2012
Aloha Diamond-luv:

It is great to hear when we have repeat guests, especially when they say they will return again!

Please be sure to contact me directly for your return visit so that we may be sure to take great care of you!

Me ke Aloha Pumehana,
With Warmest Aloha,

Patty Mahaer
General Manager
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Saskatoon, Saskatchewan
Senior Contributor
43 reviews 43 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed February 18, 2012

My sister and I just spent 10 days at the Aqua Palms Waikiki. Like other reviewers had mentioned the hotel is in need of renovations. That being said the place is scrupulously clean, the staff is friendly and approachable and the manager truly cares about the comfort and satisfaction of her guests. I would not hesitate to recommend this hotel to anyone and would likely not even look at staying elsewhere if I were fortunate enough to return to Honolulu. From the complimentary apples and lemon ice water in the foyer to the Managers reception on Thursdays with live entertainment, drinks and snacks, attention is paid to every detail to ensure a pleasant stay for their clientele. I've travelled a fair amount and have stayed at some very posh hotels but have never felt more comfortable. If you care about a five star appearance this may not be the place for you. If you care about being treated like a five star guest this is the place for you. Maholo to Patty and her staff for making our trip such a pleasant one.
On our last day of holidays we met an elderly gentleman who told us about a place at the Ala Moana Shopping Centre called Shirokiya (it's beside Macy's and within walking distance of the hotel). It is two stories of a variety of fresh Japenese foods that are very inexpensive and a nice change to what is available at the local ABC stores.
Also we were prepared to rent a car for at least a portion of our trip. It turns out that their transit system is very efficient. You can literally go anywhere you want to on the island for $2.50 (exact change required). The concierge can help you with the schedule. The Expedia representatives are very helpful as well. Of course they would like to sell you their tours and if you want a hassle free way to go that may be desirable. We found it wasn't any big deal to take the bus.
We went to the North Shore, The Polynesian Cultural Centre, Pearl Harbor, Chinatown, The Bishop Museum to name just a few (all accessed by bus). We only travelled during the day so never felt vulnerable. There were some pretty interesting locals on the buses, friendly and willing to give advice about places they would recommend to visit.

Room Tip: Room 518 had a nice view of the city and Diamondhead with two queen sized beds and a full lanai. The...
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  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aquapalmsandspa, General Manager at Aqua Palms Waikiki, responded to this review, February 28, 2012
Aloha happytravellers88:

As stated we may not be a 5 star hotel but we do all we can to make our guests like 5 STARS!
All of us at the Aqua Palms are here to make sure that everyone has a memorable stay in the islands and I'm delighted to see that was the case with you!

Please be sure to contact me directly for your next stay with us! It was our pleasure to serve you!

Me ke Aloha Pumehana,
With Warmest Aloha,

Patty Maher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
TX
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 17, 2012

This hotel is a good value considering the location and price. It's just down the street from the "strip" (lol), and an easy, short walk to the beach...maybe 10 minutes. Our room was clean and the entire staff was very friendly. This is not a 5 star hotel, but you could do much, much worse. The elevators were reliable, but there was a couple of times when they did get a little slow. The bed was comfortable, room clean, really all we needed. It did seem a little small but I had just came from a large suite on another island. Overall it was fine. I would not hesitate to stay here again.

Room Tip: If you want a balcony to sit on make sure you ask for it. All rooms have balcony's, but every th...
See more room tips
  • Stayed February 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aquapalmsandspa, General Manager at Aqua Palms Waikiki, responded to this review, February 28, 2012
Aloha tx_mako:

Mahalo for sharing your recent stay with us!

I'm delighted to hear you enjoyed the location and the value of the property and that the staff showed their true aloha spirit.

We look forward to seeing you on a return visit.

Me ke Aloha Pumehana,
With Wamrest Aloha,

Patty Maher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Aqua Palms Waikiki

Address: 1850 Ala Moana Blvd, Honolulu, Oahu, HI 96815
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#26 Business Hotel in Honolulu
#36 Romantic Hotel in Honolulu
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Aqua Palms Waikiki 2.5*
Number of rooms: 263
Official Description (provided by the hotel):
Aqua Palms Waikiki is a boutique hotel located 1 block to the beach and across from the Hilton Hawaiian Village. This hotel is a short stroll to Ala Moana Shopping Center and in close proximity to the Hawaii Convention Center. During your stay, you'll enjoy guestroom comforts like Aqua BLISS pillow top beds, 42-inch LCD TV's, a mini-refrigerator, a microwave, and a coffeemaker. With our hospitality fee for all stays beginning August 1, 2014, Aqua Palms Waikiki allows guests to enjoy many hotel services and activities without having to incur miscellaneous charges. These amenities include DVDNow (Unlimited movies & PS3 games), Waikiki Shuttle (Complimentary Waikiki Shuttle Service), Daily Newspaper, In Room Coffee, In Room Safe, Local & Toll-Free Calls, Water in Lobby, and a Weekly Manager's Reception. In addition, you'll enjoy the fitness center and a barbeque grill is located poolside as well as a business center in the lobby. ... more   less 
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Also Known As:
Aqua Palms Waikiki Hotel Honolulu
Aqua Palms Hotel
Aqua Palms Honolulu
Aqua Palms Spa Honolulu
Aqua Palms Waikiki Hawaii/Honolulu

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