This was our first time in Honolulu and we were very disappointed in this hotel. We requested a room on an upper floor away from the elevator and where did we end up? On a middle floor right next to the elevator. They could not change our room for two days. The hotel was undergoing renovations and we were told they would be complete 12/31/07. On 12/27/07 it was tough to tell what,if anything, had been renovated... definately not the rooms. They nickel and dimed us on everything. If you wanted a hair dryer it was $1/day extra. If you wanted an iron, it was $1/day extra. The parking was $15/day extra and there was a problem with the parking ticket and gate everytime we entered or exited. We were finally moved to a different room. There was a slight view of the ocean, but the room itself was still small and out of date. Some of the customer service reps were helpful, others were crabby. The price was reasonable (for Hawaii), but this hotel was not worth the price.
- Also Known As:
- Waikiki Hotel Honolulu
- Waikiki Resort Hotel
- Waikiki Resort Hawaii/Honolulu
- Official Description (provided by the hotel):
- Reputable for its outstanding value and convenience in location, this 275 room hotel is ideally located just steps from famous Waikiki Beach and nearby dining and shopping. This full-service hotel features comfortable guestrooms, meeting rooms, event facilities, two restaurants, a bar lounge, and a swimming pool. Just recently refurbished, each guest room features air conditioning, 32" flat panel TV, compact refrigerator, coffee-maker, internet access (fee), iron and board, voice mail, and safe. The lobby features complimentary wi-fi access, a business center, and an Expedia concierge desk. ... more less
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