We had purchased 2 vouchers for snorkeling with sea turtles catamaran tour through Travelzoo in November 2011.
I tried to book via the website but it would not let me as we had the vouchers, I sent the company an email but I got no response after a week so I ended up calling. We booked for 20/3/12 and as per the times on the voucher we were told to be there at 10.30, no later than 10.45 and the boat would be leaving at 11am.
I called the afternoon before to confirm our booking and confirmed we were booked and to be there for the 11am departure, I also asked when we would be returning as we had another activity booked for the afternoon ans she advised 2pm, no later than 2.30 which is in line with the three hour tour we paid for.
So in the morning we walked down to the marina, which was the address on the voucher. We wondered around for over 5 minutes as we could not find any signage. Another boat operator asked if we needed help and we asked where Aqua Zone was - he hadn't heard of them and kindly called the number on the voucher. We walked over to the berth advised where there was a motor powered boat (not Catamaran as advertised). A girl came over and told us we were "Super Early" (it was 10.30 on the dot) and we would not be leaving for at least an hour so to come back in 45 minutes. I queried her as the voucher said 11am and I had been told 11am the day before - she rudely spoke over me and told me the vouchers are wrong.
So we wondered around for 45 mins and came back to the boat only to be told there was another delay of at least 20 minutes as some booked had turned up at the shop rather than the dock and to just wait. A beaten up van turned up 5 minutes later with the rest of the people in the tour. However we still just sat around, waiting. Five minutes later one of the girls from the company told the driver of the van that they were short on something and to go back to the shop and get more.
So we sat waiting for another 15 minutes and by this time it was 11.45 - they called a couple of people aside (scuba divers I think) and the rest of us were left waiting not being told a thing.
Ten minutes later at 11.55 we started walking off, we had enough of waiting and knew we would not return on time to catch our afternoon activity (booked for 4pm). Just at this time the girl started yelling to us we were boarding. I told here we were leaving as we had waited long enough and we would not be back in time for our afternoon. She told me we would be back well before 2pm??? I told her it was a three hour tour - she barked back at me "groupon was wrong", I told her we had been told 3 hours the day before. She walked off and yelled call groupon get your money back, no apology for messing us around for the last 90 minutes.
There are plenty of dive operators on the island - stay away from this one
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