I recently stayed at the Shoreline, I thought the rooms were adequate but seemed like a standard upgrade to a 60's style hotel (it is considered a modern style hotel which is harder to find in Waikiki). I had a great experience at the Shorebreak hotel in Huntington Beach which is super modern and beautiful, but this hotel is a far cry from that location. As far as most of the reviews of this Shoreline Waikiki go, everything is fairly accurate about the easiness to the beach and shops.
I did have an incident which led me to believe that the hotel wasn't being totally honest with me and after all the accolades of "exceptional service" and the manager personally responding to so many Tripadvisor reviews, it was a shame to see this happen.
Please note that I did ask for something which was considered an "extra", although I have found through extensive travels that people are usually willing to help without resistance. My situation was that it happened to be torrentially raining this one day in Waikiki and my ride to get me was a few hours away. I asked for a late check out. I went to the front desk and asked the agent and he looked at my reservation and told me he was sorry, my room had someone coming in and said that 12:30 would have been the latest he could possibly do (regular checkout at Shoreline is 12pm). I felt he was not being honest as it seemed his response was a bit canned, so about 1/2 an hour later, I came back down again and asked a different guy. He too looked at the reservation and said he could do 1pm without hesitation. So it seems where one guy was willing to extend for another hour and another guy was simply lying to my face to kick me out 1/2 an hour early.
I feel almost as important as the great rooms is the integrity of the staff that work at hotels. I just hate being lied to after spending good money in choosing the hotel. Waikiki has many great hotels, some right on the beach. I guess I'm picky but because of this incident and the idea that we vote with our dollars to businesses that we'd like to support, I'd be reluctant to stay here again.
What's that adage?
“I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”
― Maya Angelou
- Also Known As:
- Shoreline Hotel Waikiki, a Joie De Vivre Hotel Hawaii/Honolulu
- Official Description (provided by the hotel):
- In a destination that’s famous for being popular, the Shoreline is comfortable in its own skin. The hotel — 135 rooms over 14 floors — has a scale absent from most Waikiki Resorts, and the 1970s design creates a contemporary feel. Accommodations are bright and well‑appointed. ... more less
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