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“Great location, awesome rooms!” 4 of 5 stars
Review of Hyatt Regency Waikiki Resort & Spa

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Hyatt Regency Waikiki Resort & Spa
4.0 of 5 Resort   |   2424 Kalakaua Avenue, Honolulu, Oahu, HI 96815 (Waikiki)   |  
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Sunshine on Sale
Ranked #35 of 83 hotels in Honolulu
GreenLeadersBronze level
Arlington, Virginia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Great location, awesome rooms!”
4 of 5 stars Reviewed December 29, 2012

Spent some time here with the family, loved the location.. close to everything and great views of the beach! Only bad side was that it was a bit too pricy for the amenities. The pool was under renovation and the hotel did not offer any discounts due to the unavailability. We had to walk 3 blocks to another hotel to use their pool.

Room Tip: Get an ocean view room!!!
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  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this review, December 31, 2012
Aloha,

Thank you for taking the time to review your stay. We regret you were here during the renovation before we re-opened the pool and new pool bar (SWIM) and restaurant (Japengo). We hope that you will visit again in the future to see the changes.

Mahalo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (548)
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English first
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 28, 2012

I agree with a lot of the other reviews that this Hyatt property isn't as modern as most; however, it worked well for us during our Christmas visit to Honolulu. The staff is exceptionally helpful, and the pool and gym facilities are extremely nice. The double rooms have full rather than queen beds which is a bit uncomfortable. All things considered, I would return for another visit if necessary; however, this property wouldn't be my first choice.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this review, January 2, 2013
Aloha,

Thank you for taking the time to provide us with your feedback. We are glad you enjoyed your vacation however we do regret the bed sizes were not to your liking. We will share your comments with our team.

Mahalo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntington Beach, California
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 27, 2012

Excellent service at this hotel. The staff was very friendly and accommodating. The breakfast and dinner options were delicious. The beach was just across the street and an easy walk. The Hyatt sponsored a sunset hula show and informed us about the Friday night fireworks over the Hilton. It was a great stay!

  • Stayed December 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this review, January 3, 2013
Aloha,

Thank you for the review. We will definitely share this with our team. We hope to serve you again in the future.

Mahalo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle
Senior Contributor
40 reviews 40 reviews
22 hotel reviews
Reviews in 19 cities Reviews in 19 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed December 26, 2012

Like many Resorts on Oahu, the rooms are outdated, and are in a desperate need for updating. The room we had was spacious, but lacked updated fixtures, paint and overall feel. This Hyatt is a great location. The pool staff and service was excellent and we would return. We felt the value was good, hope that there's an update to rooms soon!

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this review, December 27, 2012
Aloha,

Thank you for taking the time to review your stay. We've noted your comments regarding updating the rooms and have shared them with our management team. We do hope you will visit us again in the future.

Mahalo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed December 26, 2012 via mobile

Let me start off by saying, I have never written a reviewin my life especially a complaint but I am doing this for people looking to book their holiday stay at the Hyatt. This was our honeymoon which i booked through an agency and did alot of planning ti make sure it was perfect. We stayed at Maui for one week at the Westin which was great however the perfect was easily forgotten once we arrived at the Hyatt.

1. From the start elevator took a long period of time approx 5 minutes or more at a time

2. The room whichwas a city view room which we disnt mind because the beach is across the road but the room furnishing was disgusting. It is old, outdated and the Bathroom in particular was disappointing. Bathroom was small and bath seemed stained.

3. Fridge not working therefore froze all our fruit etc we bought. we called front desk which also takes a long time ti answer and they sent someone to adjust settings. Next day the fridge did the same thing. Ee the visited front desk and they had a replacement fridge but told us they cannot take old one out as it is.permanent so new one is in middle of our room.

4. Noisy neighbours which reserved both rooms next to us woke us up up to three morning approz 6am. Called front desk and they advised the people were due ti depart that day should be fine and apologized. Another night and they still havent left. I visted frontt desk and asked for cimpensation asnit was near the end of our stay so did nor wan t another room. Manager did not call all day so i re visited and spoke with her finally Claudia finally agreed to a credit wortj one nights stay.

5. I used the credit to order in room service. The pizza ordered did not have all ingredients discussed but wasnt bad. The steak special suggested was Raw. I request to please cook more so the waitress said "why did you order medium then". Not acceptable. She said she will bring another which was nice but this one was BOILED. I called in riim dining and she aplogized and said she will refund.

This hotel is noisy all you hear is door slamming. The staff can vary from really friendly to absolutely rude. The rooms are what a bad motel should be.

Guys this was the last thing we wanted for our honeymoon and I really wish I had read the bad reviews instead of the good.

  • Stayed December 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this review, December 27, 2012
Aloha,

Thank you for giving us your feedback from your stay. We do regret that this very special occasion was not a more pleasant experience for you. We have shared your comments regarding the front desk services as well as the in room dining services to the appropriate department supervisors for review with their staff. We thank you again for taking the time to provide us with your review.

Mahalo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Graham, Texas
Senior Contributor
48 reviews 48 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed December 23, 2012 via mobile

This was our first stay on Oahu, but we have stayed in multiple Hyatt hotels throughout the world. Check-in was easy enough and the staff were helpful both then and throughout our entire stay. Once we got to our rooms (we had two) t H e property showed it's age. The carpet is old and the bathrooms have no counter space. We were staying for 8 days, but it was difficult to unpack because of lack of space to store clothes. There was a single very small closet in the bathroom. One of our rooms was obviously set up for handicap access, as there were bars in the shower and toilet areas. Our 2nd room had counter space in the bathroom and a larger closet, but only a full-size bed. There were refrigerators (bar size) in both rooms and that was convenient.
The pool is small and the area around the pool was not very spacious, but if you're able to get a chair they are comfortable and the staff was very attentive.
The location is great and directly across from the beach. Easy access to plenty of surfing and shopping is right up the road.
The location is nice, the staff is helpful and attentive, but the property needs an update. We'll look for a different place on our next visit to Oahu.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this review, December 24, 2012
Aloha,

Thank you for taking the time to review your stay with us. We regret that you were not more impressed with the hotel but we are glad that you enjoyed the services of our staff. We will share your comments with our management team.

Mahalo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 22, 2012 via mobile

We stayed in this hotel for our honeymoon back in 2011. OMG, what a hotel! We totally loved it! I found it on expedia with 50% off (the room we stayed in was $400/night!) 22nd floor, front view of kuhios beach park and diamond head. Perrfect location to shops and restaurants. BK in the am was to die for! Unbelivalable. Very clean great customer service... Overall would stay again for 50%off ;) but it def worth to pay regular price!!

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this review, December 24, 2012
Aloha,

Thank you for sharing this very special time with us. We thank you for the review and we will share your comments with all of our team. We hope to serve you again perhaps for another special occasion.

Mahalo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hyatt Regency Waikiki Resort & Spa

Also Known As:
Hyatt Regency Waikiki Hotel Honolulu
Hyatt Regency Waikiki Resort And Spa
Hyatt Regency Honolulu
Hyatt Regency Waikiki Hotel
Hyatt Regency Waikiki
Hyatt Honolulu
Hyatt Regency Waikiki Resort
Honolulu Hyatt
Hyatt Waikiki
Hyatt Regency Waikiki Resort Spa
Hyatt Regency Waikiki Resort & Spa Hawaii/Honolulu
Address: 2424 Kalakaua Avenue, Honolulu, Oahu, HI 96815
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in Honolulu
#12 Romantic Hotel in Honolulu
#13 Luxury Hotel in Honolulu
#30 Family Hotel in Honolulu
#35 Top resorts Hotel in Honolulu
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hyatt Regency Waikiki Resort & Spa 4*
Official Description (provided by the hotel):
Surround yourself with the magnificence and beauty of Hawaii at Hyatt Regency Waikiki Beach Resort and Spa. Our welcoming Waikiki hotel offers the ultimate combination of personalized service, outstanding amenities and a perfect location close to all that embodies our island. Stroll to such landmarks as Diamond Head, Honolulu Zoo and the Waikiki Aquarium from our spectacular setting fronting Waikiki Beach ... more   less 
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