I agree with a lot of the other reviews that this Hyatt property isn't as modern as most; however, it worked well for us during our Christmas visit to Honolulu. The staff is exceptionally helpful, and the pool and gym facilities are extremely nice. The double rooms have full rather than queen beds which is a bit uncomfortable. All things considered, I would return for another visit if necessary; however, this property wouldn't be my first choice.

Excellent service at this hotel. The staff was very friendly and accommodating. The breakfast and dinner options were delicious. The beach was just across the street and an easy walk. The Hyatt sponsored a sunset hula show and informed us about the Friday night fireworks over the Hilton. It was a great stay!

Like many Resorts on Oahu, the rooms are outdated, and are in a desperate need for updating. The room we had was spacious, but lacked updated fixtures, paint and overall feel. This Hyatt is a great location. The pool staff and service was excellent and we would return. We felt the value was good, hope that there's an update to rooms soon!

Let me start off by saying, I have never written a reviewin my life especially a complaint but I am doing this for people looking to book their holiday stay at the Hyatt. This was our honeymoon which i booked through an agency and did alot of planning ti make sure it was perfect. We stayed at Maui for one week at the Westin which was great however the perfect was easily forgotten once we arrived at the Hyatt.

1. From the start elevator took a long period of time approx 5 minutes or more at a time

2. The room whichwas a city view room which we disnt mind because the beach is across the road but the room furnishing was disgusting. It is old, outdated and the Bathroom in particular was disappointing. Bathroom was small and bath seemed stained.

3. Fridge not working therefore froze all our fruit etc we bought. we called front desk which also takes a long time ti answer and they sent someone to adjust settings. Next day the fridge did the same thing. Ee the visited front desk and they had a replacement fridge but told us they cannot take old one out as it is.permanent so new one is in middle of our room.

4. Noisy neighbours which reserved both rooms next to us woke us up up to three morning approz 6am. Called front desk and they advised the people were due ti depart that day should be fine and apologized. Another night and they still havent left. I visted frontt desk and asked for cimpensation asnit was near the end of our stay so did nor wan t another room. Manager did not call all day so i re visited and spoke with her finally Claudia finally agreed to a credit wortj one nights stay.

5. I used the credit to order in room service. The pizza ordered did not have all ingredients discussed but wasnt bad. The steak special suggested was Raw. I request to please cook more so the waitress said "why did you order medium then". Not acceptable. She said she will bring another which was nice but this one was BOILED. I called in riim dining and she aplogized and said she will refund.

This hotel is noisy all you hear is door slamming. The staff can vary from really friendly to absolutely rude. The rooms are what a bad motel should be.

Guys this was the last thing we wanted for our honeymoon and I really wish I had read the bad reviews instead of the good.