Lovely property and excellent staff. Upgraded to club floor given regency status. DH tower 37th floor with excellent views! The check in staff particularly James was very attentive! Great location and central to great shops and sights. The concierge team were very good as were the regency club lounge! Happy wife = happy life and she was happy!

Would return without hesitation and management to be complimented.

This hotel just didnt do it for me. We had stayed at the Sheraton the previous week before renting a house on the north shore so came back to Waikiki and had the Hyatt booked for our last 3 nights. To say it was a dissapointment is an understatement. For the money there was absolutely no comparison with the Sheraton and we really regretted our decision to "try something different"

The cost of the room was ridiculous when you compare the views between the 2 hotels and the facilities at the property. We had paid for a Deluxe Ocean View and the view was more city then ocean. A huge disappointment.

The lobby is a weird set up. You have to go to the 2nd level to check in. Not easy with bags and boards, etc. It had a very tired 70's style hawaiin timber decor to it. It wasnt horrible it just didnt cut it for the money.

Our room was comfortable. The bathroom has the bath and toilet seperate to the sink which is functional but this area was carpeted and the carpet was all dirty i suspect from makeup spills etc. Just felt a bit grotty to me.

The pool area is a huge let down. It is TINY. Did have a massage in the day spa. This was lovely. The happy hour cocktails were also a hit!

The location is OK being across from the Duke statue but this is very busy. It just didnt feel as resorty as the other property. Also of a night there was a lot of ladies of the night out and about on the corner of the hotel. This was a bit of a shock to me as previously to this, nowhere in Waikiki I had felt this seediness before so to be really in your face at the front of the hotel made me cringe. It just wasnt a pleasant place to finish our family holiday.

I think we had been too spoilt up the other end of Waikiki beach and so I clearly have a preference now! But you need to stay in a place to get a feel for it.

We were staying at this hotel for the first time and Andy at the front desk suggested that we see a sunset on the island of Honolulu. So he upgraded us to the 33rd floor and the Sunset was AMAZING!!!

PS
Love the parrots in the lobby as well!!

We had a fantastic week at the Hyatt during the month of October. It is a huge hotel, but I was never overwhelmed by the facility and all of the people. Our room was clean and comfortable. We had an ocean front room with incredible views of the sunset each evening. Being an early riser, I enjoyed watching the early a.m. surfers head out each morning with my cup of coffee on the lanai. The bathrooms could use a little updating. But, that wasn't a big deal.

The restaurants were wonderful. We had delicious breakfasts each morning at Shor. The omelet bar and fresh fruit was the best. On our way back to our room, we would pick up our Tommy Bahama "pack" chairs, with beach towels, to take to the beach each day. On the way back from the beach we would return our chairs to the pool and stop in at SWIM. A perfect place for cocktails, appetizers, or lunch! Dinners at both Japengo and Shor were absolutely delicious. Japengo's sushi was so fresh and good. I would order the fresh catch of the day when dining at Shor. (Try the Gelato for dessert!)

I enjoyed the Na Ho'ola Spa. I spent an afternoon being pampered there. It was lovely. The staff was excellent, and the service provided was well worth the money spent.

Something we noticed and mentioned to those that worked at the hotel, especially the wait staff at all three restaurants.....everyone seemed SO HAPPY!! Not only were they happy, they were just plain friendly!! Obviously they enjoyed their work and the management that they worked for.

We definitely would return.