We stayed at this lovely hotel in October 2012. The best thing about it are the staff. All really lovely people from the front desk, restaurant to the maids.
We had a problem with our booking (Thomas Cook/Hotel Beds- signature) regarding our breakfast deal. The hotel bent over backwards to accommodate us until I had sorted it out with Thomas Cook/Hotel Beds. They were very patient with us and treated us exactly the same as other valued customers.
Location - Outstanding, centre of 'the strip' and directly over the road from the famous beach
(take care when crossing the roads, only cross at the crossings - otherwise your 'jay walking' as we found out on our first day)
On arrival we were given an upgrade without even asking to a side sea view room in the Ewa tower . It was lovely. We had free telphone calls and internet access, very handy when calling home or trying to sort out your travel agent!
Lifts - I was really worried after reading about the very slow lifts on trip advisor, but it wasn't a problem at all.
The rooms are a little tired looking but very clean and have everything you need. Towels changed as often as you like. Bathroom and vanity unit area are seperate, coffee making machine (but never used it as it looked the same as the one in Vegas and that was the worst coffee I have ever tasted).Fridge replenished daily with water.
Pool area on the 3rd floor is small but functional and clean. Pool very small so dont plan on 'doing lengths', ok for plunging into out of the heat. Really comfy sun beds, and maintenance staff always rotating and cleaning them.
There is a jacuzzi, again very small but never experienced a problem using.
The pool attendant will supply you with a chair and towels for the beach (like a backpack) on a daily basis at no cost.
Pool towels in abundance, never a problem having as many as you want.
Pool bar with staff waiting on and providing a pool side service,lovely cocktails and a limited lunch menu.
The Shor restaurant is wonderful, bit pricey, but very high quality food. We ate there every morning for the buffet breakfast and a couple of times for dinner, excellent food and service (they knew I liked an outside table and always made sure thats what we got).
There is also a Japanese restaurant on site, but we never visited.
There are some lovely shops on the ground floor - the UGG shop is always very popular. There is a lovely coffee shop - opens at 6.00am so ideal for us early risers.
There is a launderette on site, very reasonably priced if you dont want to take home huge loads of dirty washing.
They have a very large gym for those who want to continue with their fitness regime - looked very good through the window!
Tipping is expected but I tip for receiving good service not to receive good service and tipped accordingly - 'for your convenience' they estimate your tip at the bottom of your bill starting at 15%.(all restaurants do this and a couple even include the tip in the bill)
Incidentals - We weren't told about the resort tax when we booked in and so I queried it with customer relations on my return home and got a full refund. Make sure you are fully aware of all 'incidentals' as they call it when asking for a credit card at check in.
Overall, hotel very nice - some areas need a little TLC. Staff wonderful. And would absolutely recommend.
19th floor - Ewa tower - excellent view of 'strip' and beach.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for taking the time to provide this very thoughtful review. We are certain many will find it very useful. We are thankful for your kind comments and we will definitely take some of your property recommendations to the appropriate departments. We hope to serve you again in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.