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“Mildly dissapointed after having stayed at the Sheraton Waikiki the week before” 3 of 5 stars
Review of Hyatt Regency Waikiki Resort & Spa

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Hyatt Regency Waikiki Resort & Spa
4.0 of 5 Resort   |   2424 Kalakaua Avenue, Honolulu, Oahu, HI 96815 (Waikiki)   |  
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Newcastle, Australia
Senior Contributor
33 reviews 33 reviews
23 hotel reviews
Reviews in 21 cities Reviews in 21 cities
23 helpful votes 23 helpful votes
“Mildly dissapointed after having stayed at the Sheraton Waikiki the week before”
3 of 5 stars Reviewed November 15, 2012

This hotel just didnt do it for me. We had stayed at the Sheraton the previous week before renting a house on the north shore so came back to Waikiki and had the Hyatt booked for our last 3 nights. To say it was a dissapointment is an understatement. For the money there was absolutely no comparison with the Sheraton and we really regretted our decision to "try something different"

The cost of the room was ridiculous when you compare the views between the 2 hotels and the facilities at the property. We had paid for a Deluxe Ocean View and the view was more city then ocean. A huge disappointment.

The lobby is a weird set up. You have to go to the 2nd level to check in. Not easy with bags and boards, etc. It had a very tired 70's style hawaiin timber decor to it. It wasnt horrible it just didnt cut it for the money.

Our room was comfortable. The bathroom has the bath and toilet seperate to the sink which is functional but this area was carpeted and the carpet was all dirty i suspect from makeup spills etc. Just felt a bit grotty to me.

The pool area is a huge let down. It is TINY. Did have a massage in the day spa. This was lovely. The happy hour cocktails were also a hit!

The location is OK being across from the Duke statue but this is very busy. It just didnt feel as resorty as the other property. Also of a night there was a lot of ladies of the night out and about on the corner of the hotel. This was a bit of a shock to me as previously to this, nowhere in Waikiki I had felt this seediness before so to be really in your face at the front of the hotel made me cringe. It just wasnt a pleasant place to finish our family holiday.

I think we had been too spoilt up the other end of Waikiki beach and so I clearly have a preference now! But you need to stay in a place to get a feel for it.

Room Tip: Ocean view is more city than ocean
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  • Stayed October 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this review, November 19, 2012
Aloha,

Thank you for taking the time to comment on your recent stay. We regret that you were not satisfied with your visit and we can assure you that we have forwarded your comments to our team. Your comments regarding the public street areas is cause for us to share this with our director of security. We have a fully functional security team on property that operate all hours of the day and evening and so we have directed their attention to your comments. It is hard to recognize from your post if you contacted the hotel or just made an observation. If you did contact the appropriate personnel we hope that you were satisfied with the outcome of the services they provided. Thank you again for reviewing your stay. We will review your comments closely.

Mahalo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Menlo Park, California
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 15, 2012

We were staying at this hotel for the first time and Andy at the front desk suggested that we see a sunset on the island of Honolulu. So he upgraded us to the 33rd floor and the Sunset was AMAZING!!!

PS
Love the parrots in the lobby as well!!

Room Tip: This location is perfect for anyone that wants to be right across from the beach high end shopping.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this review, November 16, 2012
Aloha,

Thank you for the review. Andy gets a lot of positive reviews both online and here at the hotel. We thank you for sharing your great story and we have forwarded it to his supervisors to share as well.

Mahalo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montana
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 14, 2012

We had a fantastic week at the Hyatt during the month of October. It is a huge hotel, but I was never overwhelmed by the facility and all of the people. Our room was clean and comfortable. We had an ocean front room with incredible views of the sunset each evening. Being an early riser, I enjoyed watching the early a.m. surfers head out each morning with my cup of coffee on the lanai. The bathrooms could use a little updating. But, that wasn't a big deal.

The restaurants were wonderful. We had delicious breakfasts each morning at Shor. The omelet bar and fresh fruit was the best. On our way back to our room, we would pick up our Tommy Bahama "pack" chairs, with beach towels, to take to the beach each day. On the way back from the beach we would return our chairs to the pool and stop in at SWIM. A perfect place for cocktails, appetizers, or lunch! Dinners at both Japengo and Shor were absolutely delicious. Japengo's sushi was so fresh and good. I would order the fresh catch of the day when dining at Shor. (Try the Gelato for dessert!)

I enjoyed the Na Ho'ola Spa. I spent an afternoon being pampered there. It was lovely. The staff was excellent, and the service provided was well worth the money spent.

Something we noticed and mentioned to those that worked at the hotel, especially the wait staff at all three restaurants.....everyone seemed SO HAPPY!! Not only were they happy, they were just plain friendly!! Obviously they enjoyed their work and the management that they worked for.

We definitely would return.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this review, November 21, 2012
Aloha,

Thank you for the review. We have shared your kind remarks with our team. We hope to serve you again in the future.

Mahalo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
63 reviews 63 reviews
17 hotel reviews
Reviews in 31 cities Reviews in 31 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed November 14, 2012

A friend and I stayed at the Hyatt Regency Waikiki in November 2012 and cannot speak highly enough of the friendly, yet professional staff there. We arrived about midday after a long flight and the reception staff did everything they could to get us into our room early. We were pleased to not only get in early, but to have a room on Level 23.

The rooms are a good size and it was lovely having a balcony looking over the sea and the pool. Bear in mind that ocean view and ocean front are not the same thing. We liked seeing both the ocean and the street view. We found the beds really comfortable, which is unusual in a hotel.

We really enjoyed the breakfasts - so much choice! The cooked to order omelette was great, as were the other dishes. Personally I love really crispy bacon and Hyatt delivered :-)

The property is huge, and we enjoyed wandering around. As we were on holidays we didn't care that we got lost (we didn't pay too much attention to where things were, so its no wonder!). It was good being across the road from the beach, and only a short walk to many restaurants and other facilities.

Room Tip: Go for a room on a higher level - Waikiki is a noisy place
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this review, November 15, 2012
Aloha,

Thank you for the review. We are pleased to read that you had such an enjoyable stay. We hope you will visit again in the future.

Mahalo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 13, 2012

My husband and I have stayed here twice. Once in 2008 and then for part of our honeymoon in 2011. We love the Hyatt for it's location and atmosphere. We were able to walk right to the beach to play in the surf or walk up and down the shops. We would usually do all of our exploring in the mornings and then spend the later afternoon at the pool reading, sitting in the hot tub, relaxing, listening to the ukelele band, or just the surf in the evening. It was wonderful. We didn't eat breakfast at the hotel, we found it to be a bit pricey, so we just bought breakfast stuff and kept it in our refrigerator in the room.

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this review, November 14, 2012
Aloha,

Thank you for the comments. We are glad that you have always enjoyed your stays with us and we hope to serve you again for many years to come.

Mahalo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wolverhampton, United Kingdom
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed November 12, 2012

We stayed at this lovely hotel in October 2012. The best thing about it are the staff. All really lovely people from the front desk, restaurant to the maids.

We had a problem with our booking (Thomas Cook/Hotel Beds- signature) regarding our breakfast deal. The hotel bent over backwards to accommodate us until I had sorted it out with Thomas Cook/Hotel Beds. They were very patient with us and treated us exactly the same as other valued customers.


Location - Outstanding, centre of 'the strip' and directly over the road from the famous beach
(take care when crossing the roads, only cross at the crossings - otherwise your 'jay walking' as we found out on our first day)

On arrival we were given an upgrade without even asking to a side sea view room in the Ewa tower . It was lovely. We had free telphone calls and internet access, very handy when calling home or trying to sort out your travel agent!

Lifts - I was really worried after reading about the very slow lifts on trip advisor, but it wasn't a problem at all.

The rooms are a little tired looking but very clean and have everything you need. Towels changed as often as you like. Bathroom and vanity unit area are seperate, coffee making machine (but never used it as it looked the same as the one in Vegas and that was the worst coffee I have ever tasted).Fridge replenished daily with water.

Pool area on the 3rd floor is small but functional and clean. Pool very small so dont plan on 'doing lengths', ok for plunging into out of the heat. Really comfy sun beds, and maintenance staff always rotating and cleaning them.
There is a jacuzzi, again very small but never experienced a problem using.

The pool attendant will supply you with a chair and towels for the beach (like a backpack) on a daily basis at no cost.
Pool towels in abundance, never a problem having as many as you want.
Pool bar with staff waiting on and providing a pool side service,lovely cocktails and a limited lunch menu.

Food
The Shor restaurant is wonderful, bit pricey, but very high quality food. We ate there every morning for the buffet breakfast and a couple of times for dinner, excellent food and service (they knew I liked an outside table and always made sure thats what we got).

There is also a Japanese restaurant on site, but we never visited.

There are some lovely shops on the ground floor - the UGG shop is always very popular. There is a lovely coffee shop - opens at 6.00am so ideal for us early risers.

There is a launderette on site, very reasonably priced if you dont want to take home huge loads of dirty washing.

They have a very large gym for those who want to continue with their fitness regime - looked very good through the window!

Tipping is expected but I tip for receiving good service not to receive good service and tipped accordingly - 'for your convenience' they estimate your tip at the bottom of your bill starting at 15%.(all restaurants do this and a couple even include the tip in the bill)

Incidentals - We weren't told about the resort tax when we booked in and so I queried it with customer relations on my return home and got a full refund. Make sure you are fully aware of all 'incidentals' as they call it when asking for a credit card at check in.

Overall, hotel very nice - some areas need a little TLC. Staff wonderful. And would absolutely recommend.

Room Tip: 19th floor - Ewa tower - excellent view of 'strip' and beach.
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this review, November 13, 2012
Aloha,

Thank you for taking the time to provide this very thoughtful review. We are certain many will find it very useful. We are thankful for your kind comments and we will definitely take some of your property recommendations to the appropriate departments. We hope to serve you again in the future.

Mahalo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 11, 2012

Great room, a little on the old side but relatively great hotel overall. The bathroom needs an upgrade as the tiles are starting to "peel" off. The shower head also needs replacing as the water occasionally spits water.
The service at this Hyatt is great and people are very friendly. The newly renovated pool and bar also makes this a great place to stay.

Room Tip: Ask for a high floor and away from the elevators. We stayed pretty high up but right beside the ele...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this review, November 13, 2012
Aloha,

Thank you for the feedback. We regret you had some problems with your bathroom. Our housekeeping and engineering departments will review your room comments and make adjustments or changes. We hope you will stay with us again in the future.

Mahalo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Waikiki Resort & Spa

Address: 2424 Kalakaua Avenue, Honolulu, Oahu, HI 96815
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Top resorts Hotel in Honolulu
#14 Luxury Hotel in Honolulu
#14 Spa Hotel in Honolulu
#17 On the Beach Hotel in Honolulu
#25 Family Hotel in Honolulu
#27 Romantic Hotel in Honolulu
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hyatt Regency Waikiki Resort & Spa 4*
Official Description (provided by the hotel):
Surround yourself with the magnificence and beauty of Hawaii at Hyatt Regency Waikiki Beach Resort and Spa. Our welcoming Waikiki hotel offers the ultimate combination of personalized service, outstanding amenities and a perfect location close to all that embodies our island. Stroll to such landmarks as Diamond Head, Honolulu Zoo and the Waikiki Aquarium from our spectacular setting fronting Waikiki Beach ... more   less 
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Also Known As:
Hyatt Regency Waikiki Hotel Honolulu
Hyatt Regency Waikiki Resort And Spa
Hyatt Regency Honolulu
Hyatt Honolulu
Hyatt Regency Waikiki Resort & Spa Hawaii/Honolulu

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