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“Hyatt Honeymoon” 4 of 5 stars
Review of Hyatt Regency Waikiki Resort & Spa

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Hyatt Regency Waikiki Resort & Spa
4.0 of 5 Resort   |   2424 Kalakaua Avenue, Honolulu, Oahu, HI 96815 (Waikiki)   |  
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Ranked #38 of 82 Hotels in Honolulu
GreenLeadersBronze level
Saint Walburg, Saskatchewan, Canada
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Hyatt Honeymoon”
4 of 5 stars Reviewed March 25, 2012

My husband and I went on our honeymoon to Oahu, Hawaii. With little prior knowledge of Oahu we went on Expedia and booked our trip. We managed to get a really good deal at the Hyatt and booked away.

The location of this hotel was perfect! Right across from Waikiki and Kuhio beach. When we arrived we were immediately upgraded. We stayed in the Diamond Head Tower, oceanfront. When we arrived they also gave us a honeymoon coupon for a bottle of champagne for use at a restaurant or in room service.

We spent a lot of time at the pool thanks to the wonderful pool staff! The pool, albeit small, has a beautiful view of the beach and a great hot tub.

We loved the Hyatt on the Beach bar....great pizza at an affordable rate.

Expedia Concierge service was a tremendous help. We booked all of our tours through them. They were very knowledgeable and helpful and made you feel so comfortable. We went on the Heroes - Pearl Harbor Tour, Germaine's Luau, Hanauma Bay snorkeling, Atlantic Submarine and on the Surf Bus to the North Shore. If you go out the back door to Koa Ave. all tour buses stop right there and pick you up! It couldn't have been more convenient.

The biggest problem we had at this hotel were the elevators. There were 4 elevators for our tower and during our stay at least 1 or 2 were broken down for a few days. Also, the bathrooms could be updated...the shower/toilet part is very small.

I would definitely think of staying here again. Everything is at your fingertips...shopping, convenience stores (ABC), and food close by (Subway, KFC, Burger King, Roundhouse Pizza, etc.)

Room Tip: Corner suites are large ... bathrooms could be nicer though
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  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this review, March 30, 2012
Aloha,

Congratulations on your wedding. Thank you for taking the time to provide this feedback. We are pleased to read you had such a wonderful stay. Just to let you know, we are currently working on modernizing the elevators to help reduce the wait time for our guests. We hope you will stay with us again in the future.

Mahalo
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2,816 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (687)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
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English first
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 24, 2012 via mobile

It is 830am and I'm actually in one of the rooms here as I'm writing this review.

Was put up in a room right next to the elevator which is VERY loud. Was up all night because of the noise. Tried calling the front desk to ask if there's another room to switch to. The guy was rude and unsympathetic. Said they're fully committed and there's no room to switch to until tomorrow. So it will be another sleepless night.

I understand I checked in really early in the morning but if they were going to put me up in a room like this they could have explained and ask if I'd like to check in later.

This is supposed to be a birthday gateway but it turned out to be a very disappointing experience. Will never stay here again.

  • Stayed March 2012
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this review, March 26, 2012
Aloha,

Thank you for the post. We have investigated your comments and understand that you were room moved during your stay. We do regret that you did not like the service you received when you called for a room move and we will follow-up with our associates. We are sorry that your visit was not everything that you expected.

Mahalo
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Sydney
Top Contributor
89 reviews 89 reviews
26 hotel reviews
Reviews in 30 cities Reviews in 30 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed March 23, 2012

After a lot of research and consideration, my girlfriend and I settled on the Hyatt Regency Waikiki as our base in Waikiki. It was my first visit to Hawaii and a lot of friends who are frequent travellers advised us to stay at the other end of Waikiki (near the Hilton or the Ilikai) but after reading numerous reviews on Trip Advisor and chatting to people we were glad we settled on the Hyatt. It is an older style hotel but the rooms are very large. Whilst the bathrooms are a little dated they are more than adequate. We were lucky to have a room with a beautiful ocean view and partial diamond head view. We did not have breakfast included in our package, so after trying a local restaurant for breakfast we decided to try the hotel breakfast which was fantastic and very well priced. We did not have the buffet but ordered from the menu (for Australians - order 1 serving of pancakes, waffles or eggs benedict as the serving sizes are very generous and you can top up with sides). We also had room service one night which was fine - the kitchen was very accommodating as my friend wanted just plain grilled chicken and rice and it was no problem at all (even though it wasn't a menu item).

The staff were lovely - very welcoming and helpful. There are ABC shops everywhere (to purchase drinks, snacks, breakfast items - which you can consumer on your balcony taking in the beautiful view). Yes it is a popular hotel with Japanese travellers - we found these groups to be so quiet and very polite as fellow travellers. We didn't use the pool (which is on the small side) as we were out and about every day and we ended up taking a leisurely walk down to the beach strip near the Hilton Village where you can hire an umbrella and 2 beach lounges for US$20 per half day (we went over time once and the beach guy was really accommodating and didn't charge us for the extra time). You can easily take lunch at one of the many hotels on the beach up this end and then return to relax on your beach lounge.

Shopping of course is fabulous in Waikiki - visit Ala Moana shopping centre and the Premium Outlets at Waikele. As we had a friend in Waikiki who had grown up in Hawaii, we were lucky enough to be taken to other shopping discount stores like Sports Authority, Ross's, Don Quixotie, Costco etc...

Tips for staying at Hyatt Regency Waikiki:
1. Ask for a quiet room away from lift on a high floor (unfortunately, there is still work going on, on waikiki beach directly in front of the hotel. Drilling seems to start around 6am and finishes around lunch time - wasn't too much of a problem for us - we preferred to sit on the beach and swim down near the Hilton Hawaii Village - nice walk and the water is crystal clear aqua blue to swim in). We were in the Ewa tower on the 35th Floor.
2. Buy snacks and drinks from ABC stores - there is a small fridge in the room.
3. Eat breakfast in the hotel - we felt it was good value and good quality food - ask for a table on the patio (has water view).
4. Check in on line in Reception for your return air flight home - too easy.
5. Premium Outlet shuttle and Ala Moana trolley stop right across the road - brilliant. Book shuttle through Reception to ensure you have a place on the bus.
6. Hotel is easy walking distance to Cheesecake Factory (great for dinner - huge portions though), Sephora - my favourite makeup store, Macy's and other upmarket stores.


I should also mention, we found a fab little Italian trattoria called Il Lupino - address as follows:
Il Lupino Trattoria & Wine Bar
Royal Hawaiian Center, Bldg. B, Level 1
2233 Kalakaua Avenue, Suite 110
Honolulu, HI 96815
The food is fantastic.

Room Tip: Choose a high floor away from the lift well.
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  • Stayed March 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this review, March 26, 2012
Aloha,

Thank you for the comments. Please come and see us again.

Mahalo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 23, 2012 via mobile

We had an oceanfront room on the 38th floor. The view was absolutely stunning. The room was very comfortable and clean with a nice size balcony. The front desk and concierge were helpful and friendly. Japengo was delicious for dinner and we enjoyed the daily breakfast buffet at Shore. A nice touch was at the pool, when it for really hot in the afternoon they pool attendant would hand out free Otter Pops and cold washcloths to help you cool down. We loved everything about our stay and the negative reviews on here really baffle me.

  • Stayed March 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this review, March 29, 2012
Aloha,

Thank you for the kind remarks. We will share them with our staff. We hope you visit again.

Mahalo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Contributor
20 reviews 20 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed March 23, 2012

Having read the reviews and having stayed at the Hilton Grand Vacation Club (Lagoon tower) and Embassy Suites (before) I was reluctant to book to stay at the Hyatt but the hotel had a pretty decent 48 hour sale whereby we were able to book a regency club room for the price of a regular room. Regency club means: secured access to your floor 35-40, apparently slightly larger rooms and access to the regency club lounge which we found very helpful. At the RC lounge you get a nice buffet breakfast in the morning, an espresso machine which you can use througout the day, pretty decent appies 5pm-7pm and desert 7pm-8:30pm. This is very handy as the main restaurant had long line ups in the morning for breakfast plus this breakfast and appies are included in your room rate. The location is great, very close to the beach and in fact the RC lounge deck (lanai?) has a great view of Waikiki and Duke. We also took advantage of the beach chairs every day, taking them a short trip to the beach in front of the Royal Hawaiian. Close enough to the Queen Kapiolani park for a walk in the park every monring and a bit of tennis, close enough to the beach and Duke's for lunch, close enough to the shops for a walk after desert in the evening. Not as nice as the Lagoon tower of the HGVC but over there the price seems to have doubled over the last 3 years whereas the Hyatt's prices have stayed about the same. A bit nicer than embassy suites for about the same price but you don't get a suite.. Without access to the RC lounge I would probably stay at the Sheraton or Outrigger Reef before the Hyatt... Hope this helps!

Room Tip: Upgrade to regency club if you can...
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  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this review, March 26, 2012
Aloha,

Thank you for taking the time to post your review. We appreciate your comments regarding the Regency Club and the experiences you enjoyed utilizing the Lounge area. We hope that you will consider visiting us again in the future.

Mahalo
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Alaska
1 review
2 of 5 stars Reviewed March 22, 2012

Noisy is the only way to describe my experience. We were given a room that shared the same wall with the 40 floor elevator. When I said I would probably not be able to sleep because of the extreme noise and vibration, I was given a fan and ear plugs. I should have paid half the price and gotten a room at a 2 star resort, which is exactly how I would rate this hotel. Don't waste your money. If you do, don't expect much.

  • Stayed March 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this review, March 26, 2012
Aloha

We value your hotel review. We try to resolve guest concerns immediately and with empathy. It seems from your post that you were not satisfied with the response you received from staff. Your comments will be shared with our management and associates.

Mahalo
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 22, 2012 via mobile

My husband and I just returned from a 6 night vacation in Honolulu, Hawaii . We stood at the Hyatt Regency Waikiki Beach Resort . Our room was In the Ewa Tower on the 26th floor with a city view . I would say that this hotel is nothing to be excited over the only pro to this hotel is the location and the friendly pool staff . The rooms are very outdated especially the restrooms . It looks like they tried to renovate certain parts of the room like adding a granite counter top to the vanity area and adding a flat screen tv and some down bedding but that is all . The bathtub and toilet area are extremely old not all the restrooms have those new toilets like they try to make you believe while researching before you book your trip . The pool area is extremely small !!!! My husband and I tried to enjoy some time in the swimming pool but were not able too cause there were just way too many kids on floating devices which took up a lot of room in the pool. If you are planning to be at the pool area plan on standing in one corner of the pool and not moving cause that's exactly what we had to do . The staff at the pool are very helpful and really try to make you comfortable. The Beach is directly across the street which is great its not a long walk at all but beware they are doing major work on trying to extend the beach area so there is lots of work going on so part of the beach is not accessible and the parts that are are very crowded . Overall I would not stay at Hyatt again there are way more options that are on the beach that I don't mind spending the extra money on . If you are looking for an average clean hotel Hyatt Regency Waikiki is a good choice .

  • Stayed March 2012
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this review, March 26, 2012
Aloha,

Thank you for the feedback. We will share your comments with our team.

Mahalo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Waikiki Resort & Spa

Address: 2424 Kalakaua Avenue, Honolulu, Oahu, HI 96815
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Top resorts Hotel in Honolulu
#14 Luxury Hotel in Honolulu
#15 Spa Hotel in Honolulu
#21 On the Beach Hotel in Honolulu
#24 Romantic Hotel in Honolulu
#27 Family Hotel in Honolulu
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hyatt Regency Waikiki Resort & Spa 4*
Number of rooms: 1229
Official Description (provided by the hotel):
Surround yourself with the magnificence and beauty of Hawaii at Hyatt Regency Waikiki Beach Resort and Spa. Our welcoming Waikiki hotel offers the ultimate combination of personalized service, outstanding amenities and a perfect location close to all that embodies our island. Stroll to such landmarks as Diamond Head, Honolulu Zoo and the Waikiki Aquarium from our spectacular setting fronting Waikiki Beach ... more   less 
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Also Known As:
Hyatt Regency Waikiki Resort And Spa
Hyatt Regency Waikiki Hotel Honolulu
Hyatt Regency Honolulu
Hyatt Honolulu
Hyatt Regency Waikiki Resort & Spa Hawaii/Honolulu

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