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“Everything we expected it to be...a great way to do Oahu.” 5 of 5 stars
Review of Hilton Grand Vacations Suites at Hilton Hawaiian Village

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Hilton Grand Vacations Suites at Hilton Hawaiian Village
3.5 of 5 Hotel   |   2003 Kalia Road, Honolulu, Oahu, HI 96815   |  
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Ranked #36 of 82 Hotels in Honolulu
The Woodlands, Texas
1 review
7 helpful votes 7 helpful votes
“Everything we expected it to be...a great way to do Oahu.”
5 of 5 stars Reviewed April 8, 2009

My husband and I are HGVC owners and brought my parents and brother and sister-in-law to Oahu for a week. We chose the Lagoon Tower at the Hilton Hawaiian Village for our stay. We reserved one two bedroom and one studio. This was our first use of vacation points and we did a great deal of research before reserving and arriving. In addition, all but one of us had been to Oahu several times.

We were impressed with the Lagoon Tower. It is a great location, right on Waikiki Beach. The tower is clean and nicely decorated. Staff was pleasant and check-in was simple and expedient. Our room was lovely, not Four Seasons luxurious, but very nice with two bedrooms, two baths, a good-sized, well-stocked kitchen, flat-screen television with DVD player, dining area, televisions in both bedrooms and two spacious, full bathrooms. Our lanai was fantastic. We stayed on the 18th floor and had a lovely ocean view (which we had reserved). We looked over the lagoon and the beach/ocean beyond.

I must address other comments as I have read many on this site. I understand construction can be quite bothersome. Luckily, the HHV seems to be done with this phase. The lagoon/swimming pool is complete, so should not be an issue anymore. I always suggest that this is something that people who are travelling should ask about. I am a world traveller and have lived overseas for almost eight years. These are questions that must be asked when you book! In addition, in a "timeshare" situation like the Lagoon Tower or other HGVC properties - maid service is not available every night. If you are staying at least seven days, they clean your room once. Just as if you were renting a home or condo, maid service is not every day. Having said that, all we had to do to have someone collect our trash or request extra towels was make a quick call to guest services and voila...trash collected and new towels within minutes.

We truly enjoy the freedom that renting a superior "condo" allows us...we can prepare our own meals, saving money and frustration. We have somewhere to relax other than our hotel beds. It was nice and refreshing.

The property is huge with access to all Village shopping, swimming pools, and acitivites. We made use of a couple of the pools and were not disappointed. If one was busy we went to the next, or just enjoyed the beach. If it is too busy, head to the Northshore - beautiful area!

In addition, people should realize that it is not the fault of Hilton that Oahu and specifically Waikiki Beach is busy - this is what it is. If you are looking for a tropical paradise, you should do more research and stay on one of the other islands like Maui or Kauai. Oahu is busy and crowded on the Waikiki Beach/Honolulu side. It is commercial and noisy, although there are still beautiful parts on the Windward and Northshore parts of the Island.

  • Stayed April 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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721 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Massachusetts
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 12, 2009

This was our 2nd stay at HGVC. On our 1st trip, our family of 5 enjoyed a 10 day stay in the Lagoon Tower. This time we traveled with extended family ( a total of 10, ages 11-70yr.) We chose this location because there is something for everyone. You never have to leave with all the shops, restaurants, pools & beautiful beach. Like others have said, if your looking for quiet and seclusion this is not the place for you. This time, we stayed in the new Grand Waikikian tower. We had 3 units between the 10 of us, each with a full kitchen & washer/dryer(nice feature). The units are brand new and beautifully decorated but are smaller than the Lagoon Tower & it is further away from the beach. The new Lagoon area is beautiful & great for families with small children. There is also a new heated pool with waterslides that the kids enjoyed. The only problem with that pool is that it receives very little sunlight (blocked by Lagoon Tower). We new the expense of chairs/umbrellas, so for the extra $25 dollars(to check an extra bag) we brought our own chairs, sand toys, beach tubes and snorkel gear in a golf bag. Towels are provided free of charge at many different locations in the resort. Our cars were always ready, bellmen always available and requests for blankets, etc met quickly. We only went to breakfast a few times, since we had a full kitchen and the buffet is around $29/person. We never ate dinner in the village, it is also quite expensive and there are more affordable options within walking distance, by trolley($2) or a short cab ride away. We enjoy this place because it is also great for our children, ages 11, 14 & 17 and safe. They can walk together to get an ice cream, a shaved ice, hotdog, sandwich, pizza, cold drink, etc. without leaving the resort. The 2 oldest were able to walk to a Subway & McDonald's across the street. We even walked back(at night) from further down Waikiki after a night of shopping (3-4 blocks of high end stores). If you have teenagers, bring lots of money!! Our parents enjoyed the many beautiful outside areas to sit, the shops, well- maintained grounds and the beach. Every Friday night is a great free show at the Superpool ending with fireworks(get there early to get a good spot). Our only complaint was at check in. We arrived on a Tuesday(after a 12 hour flight) & when we checked in, they had put us in different towers. We had members of our family with significant medical issues & one who became very ill on the flight. It took over an hour to get us all in one tower but on different floors. We were also to have a "garden view", it was a noisy "city view" on the 6th floor. The next morning, I left my cell number for a manager to call me. At noon, I went back down & with polite persistence was able to speak with one. Due to the unexpected illness of a family member I needed to be closer to them. I also mentioned my disappointment with our "garden view". Around 4pm, I received a call that we could move to the same floor as my family & we had been upgraded to an oceanfront room on the 32nd floor with spectacular views. We would definitely stay here again-a great family resort! We have been on cruises to the Caribbean, Disney, Arizona and other beach vacations & this is our 3rd trip back to Hawaii as a family & our favorite!(last year we stayed in Maui-beautiful but quiet). We walked along the beach to see the other hotels(some don't even have a beach area) & were quite happy with our choice. Also take the time to enjoy the rest of this beautiful island.

  • Stayed February 2009, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington state
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed February 1, 2009

If you are looking at booking at the Hilton Hawaiian Village -note that only the Lagoon Tower and Grand Waikikian are the timeshare / condo units. The other towers (Rainbow, Alii, Tapa, Diamond, etc), are traditional hotel rooms. This review is about our stay in the Lagoon Tower. I read a lot of the reviews before booking this hotel, and am SOOOOOO glad that we were able to get into the Lagoon Tower. We were able to book a 1BR condo thru the hilton.com website, for the same price as many of the regular hotel rooms at HHV.

Pros of staying in Lagoon Tower that differed from what I read about staying in the non-"vacation club" towers:
1- each floor has free laundry facilities and they provide detergent
2 - in room internet and wireless are free
3 - no charge for coffee
4 - no charge for safe
5 - we were here for a week; having a full kitchen, seperate bedroom (so we could stay up while our 3yr old slept), and large LR/DR area was very comfortable.
6 - service was excellent: we requested a rollaway bed at check-in, and it was delivered within 5 min of us walking in our door. We requested extra blankets later in the stay - again delivered fast.
7 - free DVD rentals and a "book exchange" available through the concierge
8 - tower is closest to Ala Moana mall (easy walk even for my 3yr old), where there is a Foodland supermarket for mainland priced groceries, and plenty of shopping. Since we had a full kitchen we saved tons by having breakfast on our own balcony and picnic lunches by the lagoon or beach, and could spend more on dinners. If it's too far for you to walk there are ABCs all over or you can take the trolley or bus.
9 - We never got grief about pool/beach towels: just walked up and asked for as many as we needed.
10 - 42" LCD tv in the living room! it's bigger than ours at home! DVD player too.
11 - No line-up at check-in, complimentary macadamia nut chocolates, and fresh flower leis.

Cons: none that I can mention specific to the Lagoon Tower.

Some comments in general about the hotel property:
- it's HUGE. If you want private quiet seclusion, go somewhere else.
- restaurants are pricey, but we only ate on property once (the Rainbow Sat night buffet) and it was worth it. $29 ocean front dinner buffet (with coupon they give you at check-in), with lots of seafood, fresh fruits and local cuisine, desserts, even a chocolate fountain for making your own smores or choc dipped strawberries. Plus our 3yr old ate for free :) That's a pretty good deal for anywhere in Hawaii where dining is always pricey.
- grounds are beautiful and have lots of nature to entertain the kids: penguin/turtle feeding every morning, flamingos, koi ponds, ibis, maccaws.
- Lagoon is excellent for younger kids as the water is wave-free. If you prefer the ocean it's just past the lagoon. Plenty of pools if you prefer that.
- beach chairs and umbrellas are rent/day: $15 and $30 each per day! Just go to Walmart (across from Ala Moana mall), and buy your own for the week at $10 and $9 each.
- Free fireworks every Friday night - excellent display - made even better by how close you are to the actual launch site.
- Wed/Sun luaus on property: based on guide recces we bussed out to Germaine's luau (well worth it), but we did picnic take-out dinners on the lagoon beach to enjoy the music and show of the hotel luau. Much better than sharing a table with 10 strangers and paying $90/head to do so (plus we heard the hotel luau food was mediocre).
-parking is expensive, $24/nt. We cabbed from the airport ($35 for a limo), and rented a car for a couple days thru National (used Costco discount and car class upgrades) for $28/day. The National lot is less than 1/4 mile walk from the lagoon tower and open 7am-8pm, so we just returned the car to them at the end of the day instead of paying for Hilton's parking lot.

We were here for a conference combined with family vacation. We'd stay here again while we have young kids and could get in to one of the condo units.

  • Liked — convenience
  • Disliked — ?
  • Stayed January 2009, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed December 25, 2008

In an earlier review of this property (2006), I had given it high marks for what is essentially an urban resort on a beach. Back then it seemed well run with the occasional long wait, but it was always clean, courteous, and well maintained.

We are HGVC owners and we we return every year at Christmas week. it seems this year something has gone wrong. Even though there are way fewer guests than in previous years, the staff seems very sparse and overworked (with the exception of the HGVC sales personnel, who are on overdrive trying to sell more units). Yes, the new refurbished lagoon is now open and most of the construction seems to be done, but when it comes down to it, the difference between an aggravating and pleasant experience often rests on the shoulders of competent and adequate staffing.

To be specific, when we arrived to check in at Kalia tower, there was no valet parker, no bell hop to help us with our 3 suitcases and 3 backbacks and baby gear, and a line of 8-9 cars just sitting in the driveway with a bunch short-tempered people trying to get in and out. We had to circle around a couple times because there was simply no way to sit there double-parked and unload our car without blocking people in. When we checked-in we were told there was no luggage rack either, so we had to drag all our stuff (with small children) ourselves. It's not that we minded the work, but it is a very different experience than in previous years when we only had to wait 5-10 minutes until a bell-hop came by. We had to leave our car keys with front-desk until someone could come by and park our car.

The Mandara Spa facilities, which usually are clean and well-run, also seemed to be suffering. The shower drains were so clogged, I was ankle deep (wearing spa sandals) after about a 6 minute shower. With other people's hair floating around my ankles! The wet-sauna was unusable (broken) and some of the post-shower amenities (hairspray, brushes, etc. were either missing or unreplenished. But the masseuse and facialist both were as excellent as before.

Our room had a terrible stink of mildew coming from the bathroom and the hardwood floors had a gritty, dirty residue (the bottoms of our bare feet would turn dark grey after walking around the room). I had liked that these rooms were usually perfectly clean, so this was disappointing.

In past years when encountering workers at Lagoon and Kalia HGVC buildings or on the grounds, they would usually greet us and let us pass. This year they pretend they don't see us or other guests and amble along at their tired pace dragging their cart or equipment, ignoring the crowd of people building up behind them. I don't blame them if they do more then their usual share and are tired, but I have to say that this isn't the 'luxury' or even solidly competent resort service I have grown accustomed to at this property.

It is still a great location, but if you come in the next couple of months, don't have very high hopes. For whatever reason, this is not the place it used to be.

Addendum: my brother is an owner in the Grand Waikikian and he was sorely disappointed by how slip-shod the quality control was. The washer-dryer malfunctioned, the dishwasher needed to be repaired. He and his wife had to spend hours of their vacation getting people to come fix these things again and again (they didn't fix it the first or second time).

  • Liked — Proximity to shopping, beach, children's activities
  • Disliked — The service.
  • Stayed December 2008, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed November 18, 2008

I booked with Expedia to travel from Manchester (Uk ) to OAHU which took in 3 flights each way , Man to Chicago to La to Oahu and back with American Airlines and I was a little worried beforehand because of the changes , but it went like clockwork and I had all the boarding passes for my party of 5 pre-printed at Manchester , we just booked our luggage in there and didn't see it again til OAHU , the flights were great and whilst there is little entertainment on AA planes they are nice and new and safe looking , if you know what I mean . So after 22 hours we arrived in OAHU and we had booked Charlies CAbs online to pick us up , again perfect , they were there waiting for us and whisked us to the Lagoon Tower . WOW , what a place . As mentioned in other reviews they are the business , we had a 2 bedroom overlooking the Lagoon and the Ocean and it had everything , all free as well apart from the coffee which had to be purchased each day . Washing machine and dryer on the landing was free as well . Rooms were breathtaking with the view , as we overlooked the party area we were treated to many shows whilst sitting on our balcony sipping a beer or two which we bought from the ABC shop . The Hilton charge approx $8 a beer plus tip whilst they sell it on site for $12 for 12 cans , pop in your fridge and away you go . Food is samey and dear , our party regulary spent $150 + for a burger meal each with a beer and 1 afters , eating at the Hilton was out unless we ate sandwiches so we walked to the Outrigger ( next hotel down ) and had many meals there , spectacular views and nice prices and nice walk . The Hilton is right at one end of Waikiki but the walk into town is brill , nice places to eat and drink there ( Planet Hollywood etc ) and top shops . We jumped the bus to the Aloa Moana centre ( $2 each and 4 stops down the road ) where we shopped a lot and drank a lot , top place . Waikiki itself is a place of contrasts , the beach is Ok , no powder white sand but good enough and the water is Ok , not blue but green , in some places it is fab in others not so . Can't take beer onto beach , must have ID on you to buy it even if you look 78 years old , can't smoke hardly anywhere even outside, unfriendly staff with no sense of humour who cant speak English , it felt sometimes like a police state gone mad . Weather in Oct was a nice high 80's if the sun was out and 70's at night , we stayed for 12 days and had 8 good ones for sitting on the beach . $15 a chair or $30 an umbrella a day take your fancy ? thought not , get along to Wallmart and buy them for $7 each . There are lots of nice places to snorkle and swim and dive etc , Waikiki is not one of them by a long shot . Surfing looked OK if you liked being anti-social , not one of them spoke to us as they walked past with their boards , they were always on there own and not one of them ever smiled , I don't know what it is about surfing but it must be better than it looks . There is no coral to snorkle over and the tides are really strong so there is nothing to see off Waikiki apart from grey sludge. It is ok to walk along and it is nice and romantic but if you are after South Pacific beaches then be prepared to travel or try another island, but be warned that , as with LA , there are people begging on the beach as it is public and they will ask you for spare $'s or cigs as they sleep rough every night due to the warm weather , they are not threatening or pushy , just a nice enquiry every now and then but the problem does exist and is off-putting . Other hotels looked nice but their beaches were tiny , it was a hop skip and a jump into reception from the water's edge , at the Hilton they have a large beach area and a gorgeous Lagoon which is fresh waterish and man made with fish etc to swim on and is safe for kids . As the holiday wore on we noticed that the island is set up for the large influx of Japanese visitors and all the main shops are staffed by Japenese staff , they do not like it if you browse and ask to look at something but don't end up buying , it was a little cheap being hassled in the hotel shops because I wanted to know a price of an item but was not interested in buying when I was told the hugely inflated price , the contempt in the guy's face was quite something . It was the same all over the island , if you look and dont buy be prepared to kick the door down to get out of the shop. This gets annoying after about 1 day . We tripped out to Pearl Harbour , got there at 8.30am and stayed for 3 hours , it wasn't too busy and was a nice way to see the Harbour and the Arizona Memorial which was moving . We booked at the Hotel and no doubt payed a little more than we should have but we felt safer doing so .
So to sum up , Expedia were magic , AA were great , Hotel was fab but really expensive , beach and water was not as advertised in the brochures and the vagrants and beach bums were a shock , Honolulu is mainly Japanese orientated an was extremely up-market and the food was burgers or starve and as long as you followed the 1001 rules and regs of the Island then all was OK , so all in all I would rate this as a 6/10 holiday , wouldn't go again but glad I did to see it for myself .

  • Liked — Space , views , ammenities , location to beach
  • Disliked — Our pool was being rebuilt and no-one told us until we got there, cost of drinks and food
  • Stayed October 2008, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Senior Contributor
31 reviews 31 reviews
31 hotel reviews
Reviews in 26 cities Reviews in 26 cities
98 helpful votes 98 helpful votes
4 of 5 stars Reviewed October 26, 2008

This hotel was the busiest hotel I have ever stayed at. There was a long line just to check in ...thank goodness for the Hilton Honors line. It's like a little town in and of itself. It's very hectic yet fun...we came from four nights in Kauai and were a little shocked at the congestion and the crowds. But we are city people and loved being back in the swing of things. You literally don't have to leave this village at all...there is shopping, eating and pools pools and more pools. We stayed in the Rainbow Tower. Great views...2 balconies in our room. The room as just ok --- no frills, basic room with a small bathroom. Carpet was a little dirty but the bed was the standard Hilton bed. Food was outrageously expensive ($14 burger) at the grill by the pool, and the bfast buffet was nothing to write home about. The noodle shop in the village was tasty and cheap. We ventured to many sushi stops outside of the village. It was a nice stay. I would stay again because I like the hustle and bustle of the hotel. If you don't like crowds, noise and people, then stay away.

  • Stayed June 2008, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
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Tulsa Ok
2 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 19, 2008

We stayed at the HHV Lagoon tower in May 08 as a timeshare vacation exchange and had a fantastic time. The rooms are absolutley beautiful. These are timeshare units so they have everything you could possibly need. We stayed in a 1 bedroom lagoon view room. View was awesome of the newly renovated Duke Kahanamoku Lagoon. Full kitchen, comfy bed, large sofa bed, upscale tropical furnishings, free washer/dryers on each floor. These are like the apartment you wish you could have in Hawaii! Staff is super nice and helpful. Concierge desk in lobby as well as complimentary juice in the mornings. Super pool is very refreshing and there was always a chair. Beach fronting the hotel is great. Now you will find better beaches around the island but this is the perfect Waikiki Beach. Not too crowded but not isolated. Couple of different stands for beach rentals that were actually reasonably priced! ABC store on property as well as luxury shopping like Louis Vuitton, Prada and Dior. It is a busy resort but we never felt like part of a herd or anything. The only issue I had was the parking. The $$$ was outrageous. Now we vacation in Hawaii several times a year and I know that every single resort/hotel charges for parking as it is outsourced but the HHV was almost double what we normally pay. The gentlemen working the valet are always courteous and willing to give any info needed though. As I said, this is a beautiful resort and we will definitley stay here again.

  • Liked — Beautiful furnishings/View
  • Disliked — Parking-$$$
  • Stayed May 2008, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Grand Vacations Suites at Hilton Hawaiian Village

Address: 2003 Kalia Road, Honolulu, Oahu, HI 96815
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Spa Hotel in Honolulu
#19 On the Beach Hotel in Honolulu
#28 Family Hotel in Honolulu
#36 Romantic Hotel in Honolulu
#37 Business Hotel in Honolulu
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Hilton Grand Vacations Suites at Hilton Hawaiian Village 3.5*
Official Description (provided by the hotel):
When staying at the Hilton Grand Vacations Suites at Hilton Hawaiian Village®, you'll have access to the Village's spectacular amenities, including an exercise facility to maintain your workout routine, over 20 restaurants and lounges, complimentary shows and live events, first-class shopping and a wide variety of activities the whole family will enjoy. Hilton Grand Vacations Suites at Hilton Hawaiian Village® offers studios, one and two bedroom suites. ... more   less 
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Also Known As:
Hilton Grand Vacations Club At Hilton Hawaiian Village Hotel Honolulu
Hilton Hotel Honolulu
Hilton Grand Vacations Club Honolulu
Hilton Honolulu
Honolulu Hilton
Hawaiian Hilton Village
Hilton Grand Vacations Suites At Hilton Hawaiian Village Hawaii/Honolulu

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