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“Why are we right outside corporate parties?” 2 of 5 stars
Review of Hilton Grand Vacations Suites at Hilton Hawaiian Village

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Hilton Grand Vacations Suites at Hilton Hawaiian Village
3.5 of 5 Hotel   |   2003 Kalia Road, Honolulu, Oahu, HI 96815   |  
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Ranked #35 of 82 Hotels in Honolulu
Dimondale, Michigan
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“Why are we right outside corporate parties?”
2 of 5 stars Reviewed February 23, 2014

We moved to the Lagoon Tower and looked forward to all that went with it. Unfortunately we hit a weekend that they had a corporate event. Instead of a nice restful weekend we were hit with a corp party on Fri night that had not stop noise and other than being AT the party we heard every single song and noise to the fullest. The next day, Sat. they sat up for the next events. I called and asked if we should expect more of the same Sat night as we were up all night with the music and screaming the night before. We were assured there would be no entertainment Sat. night. Well that was 100% wrong. It's still going loud and strong and while I am glad the resort is making lots of $$$ and the corporation is having a great time, I am sad we are using our vacation time for the most unrestful time we have ever spent. This should have been free at best to put up with this non stop. Can hardly wait to see what we have to endure tomorrow night. What a waste of our time off.

Room Tip: Do not have a room that overlooks the party area by the Lagoon our you will be up for hours and get...
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  • Stayed February 2014, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltongrandvacations, Manager at Hilton Grand Vacations Suites at Hilton Hawaiian Village, responded to this review, February 27, 2014
Aloha, and thank you for staying with us on your most recent visit to Honolulu. On behalf of our staff and management, I apologize profusely for the disruption caused to your vacation with the corporate party held on the Great Lawn. Parties on the Great Lawn do occur on occasion, though on most days and nights, there is only the stars, sun and the lagoon to enjoy. We look forward to seeing you again on your next visit and look forward to providing you with a wonderful and exciting, yet relaxing visit.

John Reagan
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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725 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
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Birmingham, Michigan
1 review
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed February 18, 2014

I stayed at this location before and loved it. I was offered a week vacation by HGV to listen to their sales pitch. I was offered a price for a week, but asked for an upgrade to a 2 bedroom which they promptly agreed to for a higher (double) price. When I went to reserve, they told me it was for a 1 bedroom at the higher price and weren't offering 2 bedrooms any more. They refused to honor my agreement and said that their notes didn't mention a 2 bedroom. They refused to listen to the recording. I always stay at Hiltons and Marriotts but this lack of trust is making me think of cancelling the two Hilton reservations that I have made for this summer.

  • Stayed April 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltongrandvacations, Manager at Hilton Grand Vacations Suites at Hilton Hawaiian Village, responded to this review, February 27, 2014
Thank you for staying at with us in April 2013. In reviewing your comments I would like to sincerely apologize for the poor service you experienced for your Marketing Package promotion. To ensure that your experiences are indeed resolved and not allowed to be experienced by other members and guests, I will pass your concern to Marketing Department Managers to review with their team. As the information about yourself is very limited from your TripAdvisor comment, please feel free to call once again to the number which was provided to you so that we can promptly follow up and correct this problem.

Shiho Natori
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wentzville, Missouri
Top Contributor
54 reviews 54 reviews
14 hotel reviews
Reviews in 32 cities Reviews in 32 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed February 17, 2014

Great location in Honolulu. Honolulu/Waikiki is crowded and traffic is awful. If you're looking for a place to stay in Waikiki, then this is a great place to vacation with family. Close to beach or use the great pool. Plenty of shopping and dining opportunities.

Room Tip: Ask for a room where you can watch the weekly fireworks from your balcony.
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 15, 2014

Great location in Honolulu! Easy to walk around the City; there were trolley's's but we didn't use them. A few too many kids for my liking but the facilities were great! Fireworks on Friday and Saturday night were very nice and free!

Room Tip: We were on the street side but noise was not a issue, could see the ocean from the corner of the ba...
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  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
1 review
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed February 6, 2014

I stayed at this resort over christmas and new years. My wife was 8 months pregnant at the time, we had to switch rooms and asked if there was somewhere we could store our stuff until our room was ready or if we could have a early check-in. There answer was a simple NO. We decided to go to the outdoor pool until our room was ready. We had all our personnel belongings with us at the pool, watch, credit cards money iPods camera etc in a backpack. After sting in my pool chair and not even being there for 15 minutes someone had snuck up behind us and stolen our bag right from under our chair while we were sitting there. Security came and took a statement and brought us to the hotel manager on duty. We had roughly 15,000.00 worth of stuff stolen and the managers only response was a story of when he went to thailand and had his passport stolen. He had no concern of what just happened at his hotel to us and did not offer us any help whatsoever. I asked him how he would like me to pay from our stay now that my credit cards were stolen, his ran to the desk and made sure to put through the charges before my card was cancelled. I will never stay at any hilton hotel again. the fact is no one at their hotel cared about what happened or tried to even help us.

  • Stayed December 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltongrandvacations, Manager at Hilton Grand Vacations Suites at Hilton Hawaiian Village, responded to this review, February 18, 2014
We are sorry to hear that your items were stolen while you had them with you at the pool. We do have signs posted around all the pool areas advising guests to please pay attention to their valuables and belongings should they bring them inside the pool area. We are disappointed to hear that you were told there were no places to store your items as you could have checked them with our bell stand if necessary. We are also concerned that you felt the manager who assisted you showed indifference to your situation. We assume the reason why your card was charged quickly was to ensure that you would have accommodations to stay in. Regardless, we will review you comments with our resort management team for coaching and development opportunities. Thank you for sharing your feedback with us as it helps us in our efforts to continuously improve in providing better service to our guests.

Steve Stoyanow
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ocala,FL, United States
1 review
4 of 5 stars Reviewed February 6, 2014

The location of the property is VERY good and has most everything you would need on property. Property is very good for a family or a couple. You will find it a little pricey but its HI. You can use it as a base to go anywhere on the island

  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Grand Vacations

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beaverton
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 5, 2014

We just completed our 5th stay at the Hilton Hawaiian Village and have already booked our return visit for October. We love the on-site variety of facilities and activities and we love the Waikiki location. We've rented a car twice (one day rental both times) to drive around the island. Otherwise, we walk and use the local bus to get around Honolulu and Waikiki. We geocache around Honolulu and so get to see areas that are not typical tourist spots. After a day of adventuring, we happily return to the HHV, which is starting to feel like a second home. Can't wait to go back!

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Grand Vacations

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Grand Vacations Suites at Hilton Hawaiian Village

Address: 2003 Kalia Road, Honolulu, Oahu, HI 96815
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Spa Hotel in Honolulu
#18 On the Beach Hotel in Honolulu
#29 Family Hotel in Honolulu
#37 Romantic Hotel in Honolulu
#37 Business Hotel in Honolulu
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Hilton Grand Vacations Suites at Hilton Hawaiian Village 3.5*
Official Description (provided by the hotel):
When staying at the Hilton Grand Vacations Suites at Hilton Hawaiian Village®, you'll have access to the Village's spectacular amenities, including an exercise facility to maintain your workout routine, over 20 restaurants and lounges, complimentary shows and live events, first-class shopping and a wide variety of activities the whole family will enjoy. Hilton Grand Vacations Suites at Hilton Hawaiian Village® offers studios, one and two bedroom suites. ... more   less 
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Also Known As:
Hilton Grand Vacations Club At Hilton Hawaiian Village Hotel Honolulu
Hilton Hotel Honolulu
Hilton Grand Vacations Club Honolulu
Hilton Honolulu
Honolulu Hilton
Hawaiian Hilton Village
Hilton Grand Vacations Suites At Hilton Hawaiian Village Hawaii/Honolulu

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