After my wife and I turned down the timeshare opportunity in Las Vegas in March 2012, Hilton Grand Vacation Club (HGVC) wanted another bite on the apple, so they offered us a two-bedroom suite at the Lagoon Tower at Hilton Hawaiian Village for seven nights for $1695 with 18 months to use it. They call it the Vacation Introductory Program, or VIP. Birth of granddaughter in late 2012 put April 15-22, 2013 as ideal timing. We would not have purchased it if deadline to use was 12 months or less. They put us in the 10th Floor, on the south end of the building, facing the ocean, for spectacular views!
One friend accompanied my wife and I, so two bedroom, two full bath suite was ideal. Spacious living room, dining room, kitchen with pantry closet, and two lanais(balconies). We used the lanai with table and four chairs almost daily.
This unit, probably rated for 800 sq ft or more, an end unit facing the ocean, was so nice, so comfortable! We had a great time and we really liked the unit!
The Lagoon Tower was constructed in 2000, so it is between brand new and old. Other hotels in the Hawaiian Village, Hilton's largest complex worldwide, vary in age, up to the rather new Grand Wakaiian. The Lagoon Tower replaced kitchen appliances on one floor during our week. If this is part of program it will keep the hotel fresh, but we saw appliances removed were like ours and ours were in quite nice condition. I travel on business, and as much as I would like for the maintenance staff to check all working devices - lamps, faucets, other - reality is that hotel guests must check them and report deficiencies. The Lagoon Tower maintenance crew gets a 100% rating in promptness and effectiveness in dealing with light bulbs and a slow draining tub. (Another rater reported a dim bathroom; management would be well served to coach guests about reporting small and large deficiencies that result in internet-posted complaints solvable with a $1.00 bulb).
I missed the instructions for lining up lanai doors with sensors at night, to enable the A/C to run. Maintenance explained it, the A/C was not broken. Lagoon Tower management may deal with this repeatedly; they would be well served to provide creative graphical instructions, maybe on a magnet on the fridge so everyone would see it.
Some complaints by others seem out of place. Being bothered by housekeeping is just a clue the guests stayed in the room most of their housekeeping day(s). A distance to reach various features of the Village? The Village lies within an urban setting no doubt, and you need to be prepared to walk on paved surfaces to have an enjoyable visit. The International Market is a one mile walk, as is the Top of Waikiki restaurant. Walks to the ABC store on-site, the fitness center in the Ali'i Tower, and other on-site facilities are short in comparison.
We did not want to split all of our vacation between the beach and stores, restaurants, and the Intl Market. We wanted to get away from the Lagoon Tower on most of our seven days. A comfy Dodge Charger from Dollar at $240 for a week ballooned to $337 with fees and taxes, but it allowed us to come and go as we pleased. Use the self-service parking in the garage and pay the high price of $27 per day. The garage is adjacent and really close to the Lagoon Tower, as in 150 steps from the elevator doors, and you can walk to it without getting wet during rainstorms. Passengers and belongings can be unloaded even closer to the elevators, then you can pull into in the garage to park.
On our first morning we drove to Foodland grocery store, the first challenge for the iphone (or GPS), but well under 10 miles and feasible outside of rush hour. ABC Stores, open to 12:30 am, are a second choice. We bought breakfast and snack food, which made for a few pleasant breakfasts on the lanai. The kitchen was well equipped. Wailana Coffee House, one block away, also was excellent, but go before 730 am to beat crowds. Breakfast for three ranged from $19 to $25, reasonable in an otherwise high priced town.
It helps to be comfortable driving and maneuvering about a city environment, but if you are, the Lagoon Tower is a great base to use to drive and see on your own schedule the Iolani Palace and nearby old churches, the WWII Memorial with the USS Arizona, the North Shore and Waimea Vally Park, the Flea Market, and several other attractions.
The fitness center is not large enough to accommodate all interested guests in the morning, We hope management turns their attention to this, one additional fitness center is in order. But this is Hawaii, so when the treadmills were tied up at sunup, a long brisk walk on the beach, in nearly perfect air temperature, was a memorable alternative.
Beautiful beach and water are adjacent to the hotel, for a break from driving and walking or hiking day trips. Rock jetties and south facing of Waikiki Beach mean waves are non-existent, so forget about using the whitewater surf (Boogie) boards. Go to the North Shore if you have to surf. Buy a tube from the ABC Store for $4.00, blow it up, slather on sunblock lotion as the sun is rather intense, bring some cash so you can buy ice cream at the DQ in the Rainbow Tower for lunch (75 ft from our beach towel), and enjoy. We will return.
If you want the best view, ask for a room on the south end or the east side (facing the Rainbow Towe...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.