We are diamond members and this was cubic zirconium level!
We were stuck in there for one night.
They told us they would move us. They were trying to string us along because the next day in the morning, they told us 'check back we will see what we can do, by 3:00 the story changed to 'we are completely sold out.'
We called SPG and they confirmed it as sold out.
We paid to move to a Hilton hotel.
We were booked to stay Dec 18th Tuesday to Monday the 24th.
No one would service our room for the entire stay, 6 nights. The room was already grossing us out.
There was someone else's dark body hair in the bathroom on the floor and on the toilet.
There was a piece of metal protruding from the floor. The room was like a box, small windows facing a bunch of balconies next door.
The hotel is beautiful and I am sure there are some beautiful rooms - but it is not the Studios!!!
We were told all the studios are exactly the same. Next to the elevator with limited views. Tired, worn furniture with an odd mix of new and old. They updated the countertops but put a faded sleep sofa in with beat up furniture.
The bathtub was another oddity, it couldn't have be more than 4' long.
There were some great employees and some not so great employees.
I put poor for service because the hotel managers hide. You ask for them but they are not available. You call them and it goes to voicemail.
The bell service, valet and concierge were all excellent.
I was excited about going to this property but the room we were given was not up to the Hilton standard.

The resort is close to shopping and restaurants, and there are plenty of activities to choose from. The Kalia Tower pool was very cold, and I heard others saying all the pools were cold. A good reading light in the living area would have been nice too. Overall, I enjoyed the 1 bedroom unit I had and found it comfortable.

I am a Diamond Hilton Honors member and also a HGVC owner at Hilton Flamingo Las Vegas. We currently our staying at the Hilton Hawaiian Village Lagoon Tower. I have stayed at all the Hilton properties in Hawaii at least once. The staff is excellent and the property is well maintained with a vibrant location in Waikiki. Now for the bad news : HGVC is a waste of your money ...don't bother ...our location in the Lagoon Tower is in the back of the Tower on a low floor overlooking the Illikai Parking lot and screeching kids in the Lagoon Pool. The beds are dreadful , I guess the sweet sleeper beds are reserved for Hotel Guests only at Hampton Inn and other Hilton Brands ..our mattresses must have been "army surplus" or second hand from the local prison. The room is good size for Hawaii and has a fully equipted kitchen ..If Hilton wants to retain loyalty they had better pay attention to the DETAILS of the amenities offered by HGVC because they are not up to the standards of the rest of their brand ...we contacted the management regarding the location and they said they were booked and could not make any changes ..they will call us if there is anything else that opens up ..the sad part is that the same thing happened last year in The Grand Waikikian Tower when we were given a room that the previous guest had smoked cigars ! Again there was nothing management could do EXCEPT assure me that the next time they would make sure our stay was exceptional ....so much for promises ... after 25 year career in management and marketing I have determined that the Hotel Timeshare Concept is fatally flawed, once captured the brand has no loyalty to the owners at least in this case . I also own fractional Jet and fractional Boat ownership and they provide excellent service and always exceed expectations ...HGVC is the weakest link in the Hilton Brand...IMO ...The Hotel side of Hilton is best in class ...the HGVC side of Hilton is mediocre at Best ...at least when Waikiki is concerned .

We stayed at the Lagoon Tower in a two bedroom suite and it was an incredible experience. The ambiance, amenities and location make the Hilton a desirable property to stay at. The property is large and has a mini shopping area which includes luxury items. There are a number of large pools for the kids and water activities at the lagoon for the adults. Because our suite had a large, functional kitchen, we bough groceries and cooked on site. The restaurant options directly outside the hotel property such as the coffee shop and Todai's were not desirable. You would have to drive or take the bus to the International Market area for a wider variety of restaurants and food vendors. Our suite was located overlooking the luau area, so we were able to watch from our spacious balcony. Overall an incredible visit.