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“Service and Staff” 5 of 5 stars
Review of White Sands Hotel

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White Sands Hotel
2.5 of 5 Hotel   |   431 Nohonani St., Honolulu, Oahu, HI 96815 (Formerly Celebrity Resorts Waikiki)   |  
Hotel amenities
Ranked #55 of 82 Hotels in Honolulu
Saskatoon,Saskatchewan.
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Service and Staff”
5 of 5 stars Reviewed June 14, 2013

My husband and I stayed for 6 days at the White Sands Hotel.
There are many things that we as a couple liked about our stay.
The staff were a blessing and know matter if it was front
desk reception or housekeeping staff all provided great service.
This hotel is close to amenities.
Even though it seems to be an older hotel and the price per day is a plus
and staff are a 9 1/2 out of 10.
Thanks to all the staff for you all provided great service.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
islandcolonyaqua, General Manager at White Sands Hotel, responded to this review, July 14, 2013
Aloha Saskatoonberries,

Thank you for taking the time to post the review on Tripadvisor. We greatly value your feedback. It is always helpful to have this kind of feedback so that we continue to strive to improve the quality of your stay at our property.

I am glad to hear that you and your husband enjoyed your stay with us. You also complimented our staff who provided great services to you. I will pass this message to our team members and acknowledge their efforts.

When you plan on your next Hawaii vacation again, please feel free to contact me, I will update you about the hotel and the Hawaii events.

Again, thank you for choosing Aqua White Sands Hotel for your hospitality needs.

Fond Mahalo

Lendy Ma
Hotel Manager
Aqua White Sands
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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476 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (153)
Date | Rating
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English first
Saskatoon, Canada
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed June 10, 2013

My husband, 16 year old son and I stayed at this hotel in April 2013. We enjoyed having a poolside room that was equipped with one queen size bed, a single bed and a kitchenette. This was our second stay at this hotel, with the first being in 2008. They seem to be slowly renovating which is needed.
Over our 2 week stay we only dealt with a couple of the front desk staff - Jason and Christie Ann, both were helpful and polite. A thank you to manager Paul, though, for phoning sister properties trying to find us some 24 Hour Fitness passes.
We enjoyed the pool and were thankful for the laundry facility. Housekeeping was a little inconsistant, but I am aware that stayover rooms may get a deeper clean on some days compared to others. We also enjoyed the location, close to the Food Pantry, bus stops, restaurants and only a couple of blocks to the beach.
Info: Wifi available in lobby or poolside for a small charge (for 24 accumulated hours) we got a signal from our poolside balcony on the second floor. There is also an option to rent a modem for your room (also a charge)
Laundry - machines take quarters and there are 2 washers and 2 dryers (soap and dryer sheets available in a vending machine)
In room safe (could not use ours as the key was missing) available for a small charge - we were able to use a safety deposit box at the front desk at no charge.
Parking - $25 per day and is on a first come first served basis.
Very friendly place. We would stay here again. Thank you White Sands!

Room Tip: Pool side rooms are worth the extra money.
See more room tips
  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
islandcolonyaqua, General Manager at White Sands Hotel, responded to this review, July 17, 2013
Aloha freeride42,

Thank you for taking the time to write about your experiences on Tripadvisor.

The situation about housekeeping service was brought to the housekeeping manager's attention, and corrective measures have been taken.

I am glad to hear that you complimented on Jason, Christieann and Paul's customer services, and I will pass this message to them, they will be knowledged and recognized. I am also pleased to hear that you enjoyed a "pool view" room.

Again, thank for choosing Aqua White Sands Hotel for your hospitality use, and we look forward to serving you, your husband and 16 years old son on your next Hawaiian vacation.

Fond Mahalo

Lendy Ma
Hotel Manager
Aqua White Sands Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ridgecrest, California
Top Contributor
79 reviews 79 reviews
34 hotel reviews
Reviews in 48 cities Reviews in 48 cities
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed June 8, 2013

The staff was very friendly and helpful. The locations was great. At an easy pace we were on the beach in less than 10 minutes. The room was about half the cost the other hotels near the beach. We rented a one bedroom room with a small kitchen. The room was clean, but very old. So don't expect to have modern furniture- it is well used. The TV's are nice. Overall I'd stay there again if I didn't to pay the $300 plus a night at other hotels near the beach.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
islandcolonyaqua, General Manager at White Sands Hotel, responded to this review, July 17, 2013
Aloha Explorer 1421,

Thank you for taking the time to write about your experiences. We at Aqua White Sands Hotel greatly value your feedback.

The situation about your lanai door lock was brought to the maintenance manager’s attention, and corrective measure has been taken.

I am glad to hear that you complimented on our friendly, helpful staff, and I will pass the message to them and acknowledge their efforts. You also mentioned our property has a great location and TV is nice.

Your comments are very important to us and we will be used to improve our service. If you plan your next trip to the paradise, please feel free to contact me.

Fond Mahalo

Lendy Ma
Hotel Manager
Aqua White Sands Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 5, 2013

We stayed at White sands hotel, and it was really good. We didn't have high expectations as it was pretty cheap compared to other hotels in that area. But our stay was perfect, it wasn't fancy or anything, but it had everything we needed, and the staff was very helpfull and friendly. If we needed anything Christianne from the front desk was very helpfull and always with a smile on her face - she was great!

  • Stayed May 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
islandcolonyaqua, General Manager at White Sands Hotel, responded to this review, July 17, 2013
Aloha Linhoj,

Thank you for taking the time to post the review on Tripadvisor. We greatly value your feedback. It is always helpful to have this kind of feedback so that we continue to strive to improve the quality of your stay at our property.

I am glad you enjoyed your stay with us. I am also pleased to hear that you complimented on Christieann who is helpful, friendly and always has a smiling face. I will pass this message to her and knowledge her efforts.

When you plan on your next Hawaii vacation, please feel free to contact me. Again, thank you for choosing Aqua 'white Sands for your hospitality needs.

Fond Mahalo
Lendy Ma
Hotel Manager
Aqua White Sands Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maunaloa, Hawaii
Senior Contributor
47 reviews 47 reviews
8 hotel reviews
Reviews in 23 cities Reviews in 23 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed May 29, 2013

Consistently clean, friendly and well located in Waikiki. The hotel has a small pool and hot tub. No restaurant, but close to many good places to eat. I recommend. Check in early if you need a parking spot as they are limited.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
islandcolonyaqua, Hotel Manager at White Sands Hotel, responded to this review, June 28, 2013
Aloha Linhoj,

WOW! You stayed with us 3 times. Mahalo for always choosing the Aqua White Sands Hotel to serve your hospitality needs.

Thank you for spending your time to post your review on Tripadvisor. Your comments are very important to us and will be used to improve our service. It was a pleasure having you as our guests. I certainly hope you enjoyed all the recommendations and had many pleasurable memories while you were here.

On behalf of the Aqua White Sands team, we truly appreciate the feedback and look forward to your next visit

Mahalo Nui Loa

Lendy Ma
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Makati, Philippines
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 28, 2013

I'd like to thank the staff of White Sands Hotel for making my with my son a comfortable and fun one. The hotel is situated right in the heart of Waikiki. Walking distance 5-10 minute walk to the beach area. My son and I enjoy going to different breakfast place around the area....there's McDonald's and Denny's. Now if you plan on bringing a large suitcase, I suggest that you get the ground or first floor. The hotel doesn't have an elevator but the staff will definitely help you in bringing your pieces of luggage to your room. The hotel also has a nice pool that they clean everyday. My son enjoyed the pool so much that he didn't care about beach anymore. There's no Internet in the rooms. They are at poolside or lobby.

Room Tip: There's no restaurant or fitness center in the hotel. The rooms are old but they sure are very c...
See more room tips
  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kekuwene, Manager at White Sands Hotel, responded to this review, June 13, 2013
Aloha krizstee72,
We at the White Sands thank you for staying with us & posting your thoughts! It sounds like it was a nice holiday - and a perfect place - for you and your son, and I hope you come back to repeat the experience many more times.
Me Ke Aloha Pumehana,
Paul Dun - Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 21, 2013

We enjoyed our stay at White Sands Hotel. The employees are very friendly and the place is neat and quiet. Thank you Christine for your great hospitality during our stay. It is worth every penny. It has all the equipment required for cooking your food as well, if you want to cook. I recommend this hotel if you are looking for a comfortable stay within a reasonable price, this is your best bet. Hope this review helps you.

Thanks,
Siva

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kekuwene, Manager at White Sands Hotel, responded to this review, June 13, 2013
Aloha Siva Y,
Mahalo nui for taking the time to post a review of our little corner of Waikīkī! I am so proud you enjoyed your stay and that you gave a 'shout-out' to Cristina! Everyone here at the property look forward to having you stay with us again in the near future!
Me Ka Hau'oli,
Paul Dun - Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about White Sands Hotel

Address: 431 Nohonani St., Honolulu, Oahu, HI 96815 (Formerly Celebrity Resorts Waikiki)
Location: United States > Hawaii > Oahu > Honolulu
Amenities:
Swimming Pool
Hotel Style:
#21 Business Hotel in Honolulu
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — White Sands Hotel 2.5*
Number of rooms: 93
Official Description (provided by the hotel):
This quaint low-rise hotel is your home away from home located just 1 1/2 blocks to Waikiki Beach, less than a block to shopping, dining and the best Waikiki activities. The lovely central courtyard features a swimming pool with sundeck and barbeque grill. All rooms offer lanai/balconies open to city or pool views and most rooms include kitchenette facilities with stove-top, microwave and refrigerator. With our convenience fee for all stays beginning August 1, 2014, White Sands Hotel allows guests to enjoy many hotel services and activities without having to incur miscellaneous charges. These amenities include DVDNow (Unlimited movies & PS3 games), Waikiki Shuttle (Complimentary Waikiki Shuttle Service), Daily Newspaper, In Room Coffee, In Room Safe, and Local & Toll-Free Calls. Come experience quintessential Hawaiian hospitality! ... more   less 
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Also Known As:
White Sands Hotel Hawaii/Honolulu

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