I generally stay at the Marriott in Waikiki but it was full this trip, so I booked a ten day reservation at the Marriott Courtyard on Kuhio. After staying two nights I've decided to relocate to another hotel for the last six nights of my trip.
The room I had booked is a "suite" with a king sized bed in a bedroom separate from the "living" area with a small sink, microwave and a dorm size refrigerator.
Staff is lovely. Truly truly sweet helpful people. There hasn't been a single person who wasn't warm, professional, and competent. (well, the housekeeper did miss the dirty cup on my balcony but that was the exception not the rule)
The exercise room is decent, especially for a hotel this size and the pool is clean and very well laid out with a jacuzzi at one end.
Parking is valet ($25/day), and they get the cars in and out really quickly.
There is a tiny convenience store nook with necessities in case you need them. When I tried to purchase a 5 pack of razors, the desk staff gave me a free one instead.
Internet access is wired, but zippy and easy to set up. There are also a number of computers set up for guest use.
Water pressure is good, and there is plenty of hot water.
AND NOW FOR THE DOWNSIDE
This is the old Wyland hotel and while some buildings have "good bones", this is not one of them. In spite of everyone's best efforts to add interesting design elements, it feels like a Motel 6 somewhere on a dusty highway. The rooms are tiny, the carpet looks old and matted, and my room smelled musty. There are (noisy) individual room AC units, and the one in the room above mine dripped regularly onto my balcony. The faucet in the kitchenette sink barely extends over the sink, so you can't wash anything without splashing water everywhere. The "coat closet" doors don't latch properly and one of the sliding closet doors doesn't run on the rail any longer.
The hallways above the ground level aren't air conditioned, so they're always a bit hot and humid.
They will bring you ice. If you want to fetch it yourself there's only one location, on the second floor, and you have to insert your room key (and leave it in the slot), then press the chute of the ice maker inward to get ice. Maybe this is obvious to some people, but it wasn't to me. I had to find a housekeeper to show me how to dispense the ice. Seems like some instructions need to be posted.
Same with the microwave in my room. I spent twenty minutes trying to figure out how to heat up a cup of tea and finally gave up. I've had many microwaves. It's not rocket science. But the usability factor on this machine was in the negative numbers.
Add to that the location. Kuhio is a busy busy party street, the traffic is noisy, and late at night you can get a really nice "massage" without looking too hard. The view from my suite was another older hotel and the tourists hanging clothes out to dry. Sexy it was not.
Because the hotel is in a sketchy part of Waikiki, there is a card lock on the elevator. You have to have a key card to get to any floor other than the ground floor. But once you're on the elevator anyone's card will allow you to press any button, not just the one for your floor. So much for security. Worse, the system is buggy so it doesn't always read the card, leading to you riding the elevator up and down until you can persuade the elevator you have authority to push a button. Not the slickest idea even if it worked all the time.
All that being said, I can see how hard the staff tries to make the stay special. If you are getting a great price, or other hotels are booked, or you're just working to build your Marriott points balance, it's not horrible. It just wasn't worth the price I was paying for the suite.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.