We booked this hotel as part of a package, and admittedly, we made the reservations at the last minute due to weather issues in our originally planned destination. We got there and the check-in process was smooth. We went to our rooms and saw that the paint around the door jambs was seriously peeling - not a good first impression of a room. Our room had a "city" view which was extremely noisy when the sliding doors were open and/or you intended to sit on the patio. A few other areas in which this property is adequate - but nothing special. Toiletries - the soap, shampoo, and conditioner that are provided had a harsh chemical smell. Valet parking was very efficient - but expensive at $25 per day plus tips. Check-out time was 10 am with absolutely no complementary grace time. The pool is very small and basic - not a resort-type pool. Use of the internet to print out a boarding pass is $.45 per minute. The on-site restaurant has decent prices - but food is mediocre. The good things...the room was comfortable, the kitchen was very well stocked with plates and utensils. The location at the marina was preferable to the crowded beach area.

Excellent friendly staff ,great facilities,good location ....more like a 5star resort....also next door to The Hawaiin Village so perfect to watch the Friday night firework show.Ala Moana shopping centre a short walk away
We have rebooked to return for another 8nights in December 2012
Elizabeth and Leslie Cadman Adelaide South Australia

To say I LOVED my stay at the Waikiki Marina Resort would be an understatement. Upon arriving 4 hours before check-in, my bags were held for me while I got a bit to eat. I left my cell number with Kristin who told me she would try to get me into my room early. One lunch plate later my phone rang with the good news "your room is ready". My bags were delivered promptly and it was the start of a FABULOUS week. I can not praise the staff of this resort enough!!!! EVERY time I went to the office with a request it was taken care of with a smile. I will definitely be staying here again.

This is our third stay here and as with the other two times, everything was great. We booked air/hotel thru an Expedia package. This is part of Shell Vacation Club but no pressure or anything to either view their presentation or join. They have staff onsite 7 days from 7am-11pm who are so nice and helpful. Check in and check out were quick and easy. We got partial oceanview / green housekeeping (daily trash pickup and towel/soap/toiletry replacement) which suits us fine. Next time we will contact Waikiki Marina/Shell directly though as then we can work with them and specify a room on higher floor (we got partial oceanview -you can see more on a higher floor. Spacious room (king bed), nice lanai, full kitchen, nice tv, internet access, in room safe, iron and ironing board, hair dryer, washer/dryer down the hall. The only improvement that would be great is the pool is old and not updated - but we went to the beach most days anyway. Hotel lobby and patio areas are beautiful, nice bar/grill downstairs also. If doing any in suite meals, recommend going to Food Pantry (full size grocery store ) on Hobron - street between McDonald and ABC walking away from beach - 3 blocks until it deadends go right and its in a sort of office/shop looking building on the right. Much better prices and selection than either ABC store or the small convenience store in hotel lobby. Also the bus goes right by the hotel into the other end of Waikiki and is easy and convenient. Each fare is $2.50 (they dont give change) but when you put your money in the driver will give you a piece of paper you can use for your return trip on same day (watch other people who get on the bus - the driver has a plastic bag next to the place you put $$ in and people just put those paper strips in there). Bottomline - this place is just great - we would not stay anywhere else.