We move hotels here after the first hotel we had booked through Expedia was covered in mould , comparatively this hotel was lovely.
However, the marriott did have its problems. The first you find out when you arrive you have a compulsory 25 dollars plus tax a day added to you bill, no arguments you have to have it. Its for all the fitness classes you won't take, the Hawaii newspaper you wont read etc. I mentioned on check in this was a stealth charge designed to lower their rate in order for them to appear cheaper and it was unfair to charge this without mentioning it. The receptionist told us it was fully disclosed on their website. Well, 1 we didn't book on the web we booked through expedia who didn't mention that charge and 2 we looked on the web and couldn't see it...look yourself!
The next problem is we booked a sea view room. What you need to know about this hotel is it's huge and consists of two towers one behind the other in relation to the beach. So, if your in the back tower you can see the beach it's that little bit either side of the tower block in front of you!
Parking was expensive( 33/39 dollars per day) but we have come to expect paying for the privilege of driving your car at a US hotel.
Room service was the next problem. We left at 5am one morning to do a tour. We in our fog of sleepiness and zombie like state made the cardinal sin of forgetting to leave a tip for room service. Low and behold on our return late and tired wanting coffee, we found no coffee and no cups, the minimum of making the bed had been done, that was it. So I believe in tipping good service and as they hadn't blatantly provided that...... so then ensued a stupid game not tipping and nothing being done in our room. You surely shouldn't have to tip and if you don't it shouldn't be a problem. My wife tired of hunting the cleaning trolley down and retrieving cups coffee etc then gave a tip and miraculously the service resumed....You tip for excellent service not to ensure the minimum. They're lucky anyway as here in the UK we don't have a tipping thing like in the US where your constantly shelling out money to everyone who even speaks to you.
Some rooms higher have two balconies others lower have one. I would ensure you know exactly what your room has and whether it's in the front tower or back.
In summary it was a nice hotel but had some problems.
- Official Description (provided by the hotel):
- WAIKIKI BEACH MARRIOTT RESORT & SPA fronts the best stretch of Waikiki Beach. Conveniently located in the heart of Waikiki, the hotel offers 1,310 refurbished guest rooms and suites with private lanai providing spectacular views of world-famous Diamond Head and Waikiki Beach. Other amenities include Kuhio Beach Grill, featuring the best in Pacific Rim cuisine; Sansei Seafood Restaurant & Sushi Bar and d.k Steak House; Arancino di Mare Italian Restaurant; newly redesigned Moana Terrace, offering live Hawaiian entertainment nightly; Seattle’s Best Coffee; Paul Brown’s Spa Olakino * Salon; a surf school; two freshwater, heated swimming pools; 10-person whirlpool; new 3,000 sq. ft. 24-hour fitness center; business center with 24-hour Internet access; high-speed and wireless Internet access throughout the resort’s guest rooms and public spaces; shops and boutiques; and Hawaiian cultural activities. ... more less
- Reservation Options:
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- Also Known As:
- Waikiki Beach Marriott Resort And Spa
- Waikiki Beach Marriott Hotel Honolulu
- Marriott Waikiki Beach
- Marriott Honolulu
- Honolulu Marriott
- Waikiki Beach Marriott Resort & Spa Hawaii/Honolulu