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“Not On the Beach, but an OK place” 4 of 5 stars
Review of Waikiki Beach Marriott Resort & Spa

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Waikiki Beach Marriott Resort & Spa
4.0 of 5 Resort   |   2552 Kalakaua Avenue, Honolulu, Oahu, HI 96815 (Waikiki)   |  
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Ranked #48 of 82 Hotels in Honolulu
Manhattan Beach, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Not On the Beach, but an OK place”
4 of 5 stars Reviewed November 18, 2012

My husband and I tayed here as part of our two week vacation. Our trip was totally for pleasure. Marriott was an obvious choice for us to stay on this vacation since the Hilton Hawaiian Village which I love from other visits and Hawaii 5-0 was pricier with limited availability.

Our mini-suite was not all that bad. It wasn't as great as other properties, but it was comfortable and had two balconies.

I upgraded to a junior suite and it had oceanview, but wasn't anything close to an ocean front room. The terms can get confusing at this hotel so make sure you check technicality of the semantics of an ocean view, ocean front, partial ocean view, or city view etc. etc. when checking into this hotel.

There are 2 towers on this property and the second tower, where our room was located is a good city block away from the beach and in most cities would be considered a separate hotel. Both towers are rectangular in shape and look like most other condos on Waikiki. Both of the twin like towers are perpendicular to Waikiki and are across a busy street. The second tower, a good block plus from beach is located behind the first tower (which is still a good distrance from the beach). When you end up in the second tower it is well away from the ocean and the restaurnts and the main area that you may have used for selecting a hotel. Keep in mind, that even though you pay for an oceanview room, you may not get the type of room view that you are expecting. In fact, when in the second tower you might as well stay at the Hilton Waikiki which is simply across the street and not much further from the ocean.

The hotel is of Marriott quality, but not exactly that of a resort you expect to find in Hawaii. The good news is that there was no noise from the other rooms. I did, however, hear the traffic below. Keep in mind that this is a city feel hotel and not a resort feel.

I thought the room service was good and prompt as you would expect from a Marriott quality property.

The pool situation may not matter to a lot of people since the beach is across the street, but we thought the pools were unimpressive, cramped and could be better. It almost felt like a city hotel with a pool on a top floor than a Hawaiian hotel in paradise. Just our perspective.

The front desk is closer to the second tower, which I guess could be considered a benefit. But, the second tower is a hike from the breakfast place. And, there is no concierege floor as you find at the two Hilton properties in town.

The Marriott may be considered a positive location because it is in front of one of the most busy and active parts of Waikiki Beach.

Getting in and out of the Marriott hotel has some challenges because valet parking in off a oneway street and I often felt it a chore coming and going. Those at the valet were cordial,promt, and service oriented. Overall, I feel this Marrriott hotel is more than decent, but not a resort style property.

Given a choice, I would prefer staying at the Hilton Hawaiian Village as it feels more like a resort with a quieter pace.

Room Tip: Ask for a high floor in the first tower and stay away from the second tower if possible.
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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2,411 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (550)
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English first
Washington DC, District of Columbia
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 18, 2012

My husband, two children (ages 8 and 11) and I stayed here in October 2012 for five nights. The hotel was very nice, with large, comfortable rooms. We stayed on the 6th floor, in the front tower, overlooking the pool and ocean. The balconies were a nice size from which you could enjoy a beautiful sunset. The property had two very nice pools, with a large jacuzzi. While the hotel is located at the end of the strip, this makes it quietier, which was nice, but well within walking distance to shops and restaurants.

Regarding the beach, you have to cross a street to get to the beach. This is not a big deal - takes a few secs. However, you should know that the homeless congregate and sleep on this beach, including monopolizing the oceanfront pavilions, which produces an unpleasant smell. Because we were on the go much of the time, sight seeing, hiking Diamond Head and snorkeling other beaches, this was not a big deal for us. We just spent the early evenings, back from our explorations, at the roof-top pools, before heading out to dinner.

This was also the time I used the laundry room, which is located on the same level as the pool. It was great to have a laundry room! I believe the cost was $3 a load to wash and the same to dry, but it was worth it to me, as we were next heading to Maui.

If I had it to do all over again, I would stay three nights in Waikiki, exploring the area (we all loved Pearl Harbor - a sad but wonderful tribute) and then head up to the North Shore (which is about an hour drive with no traffic) and stay at the Turtle Bay Resort for a few nights. (On property is great surfing, great snorkeling and nearby is the Dole Pineapple factory tour and Polynesian Cultural Center.) We spent one afternoon snorkeling there and we will be back to stay -- it looked amazing. All in all, we did enjoy our stay at the Marriott. Would we stay here again? Maybe, but I think I'd like to explore the other hotels with private beaches along the ocean next time.

Room Tip: I would advise staying at least on the 6th floor, so you don't hear traffic, pool activity, etc.
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackson
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 16 cities Reviews in 16 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 18, 2012

Nov. 1 & 2, 2012, we stayed at this hotel. It was booked as a pre-stay to the NCL Hawaiian island tour. We just requested an ocean view room, we did get that though not as large of a view of the ocean as we thought we would get. We had a nice room with a balcony, spacious enough. Loved the large sink/vanity area outside of the toilet/shower room. The room was very clean & quiet. The location is ideal since it is within walking distance to the International Market & other places, right across the street from the beach and out of the hubbub of the downtown area.

Room Tip: If you want a full view of the ocean, BE specific with your travel rep. or with the hotel.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 17, 2012

This is a big hotel. Pick a room on a high floor with the view. I was not in the room very much but it's still worth it. The rooms are big. The bed is comfortable. The location is great. You can park for free on street very close by. A few minor minuses. The balconies have no privacy. There is no door at the first part of the bathroom where the sink is so your friend can wake you up quite a few times. The front desk is so far away and there's always a long wait. There is free internet in the lobby.

Room Tip: Top floor with the ocean view. Not in the corner of the L shaped building.
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  • Stayed December 2011, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Top Contributor
147 reviews 147 reviews
34 hotel reviews
Reviews in 43 cities Reviews in 43 cities
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed November 16, 2012

Just returned home from a great trip to Waikiki where I stayed at the Marriott Resort & Spa. It was a great experience where they hotel staff upgraded my room to an ocean view room plus they granted me a late check out (5pm) since my flight home was much later that evening. The resort complex is quite large with two pools, multiple restaurants, a great gym and a wonderful location right at Waikiki Beach!

Room Tip: Ask to be upgraded to a room with a view of the ocean (in the separate tower from where you check in...
See more room tips
  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 15, 2012

We stayed at this hotel for three nights while briefly stopping in Oahu on our way to Maui. Overall the hotel served its purpose. We weren't in the room much, but the location of the hotel was great. Walking distance to the beach, shopping, and restaurants. We took the opportunity at check in to upgrade to a junior suite with an ocean view. The room was large, and you couldn't beat the view from the lanai. The only recommendation i would give is to request a room on one of the upper levels. Activity down on the street can be very loud late at night and early in the morning.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 15, 2012

I stayed at this location for 3 weeks in June 2012. I was hosting travel groups of about 100-250ppl each week. My other co workers would agree with me: beds are super comfy, couldn't of asked for better beds when your sleeping away from home. Maids always did a great job at cleaning your room & refreshing all your towels. Pool area is great, amazing views of waikiki beach, even better happy hour specials. Fitness room is awesome, plus hotel is prime location to go for a long run towards the infamous mountain. Been to many different hotels, this one so far here in waikiki is #1 then any others. Second favorite is HIlton village but Marriott surpasses the hilton in sooooooo many ways! Hands down Marriott customer service, amenities, etc is #1 on my list.

  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Waikiki Beach Marriott Resort & Spa

Address: 2552 Kalakaua Avenue, Honolulu, Oahu, HI 96815
Location: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Top resorts Hotel in Honolulu
#17 Luxury Hotel in Honolulu
#24 On the Beach Hotel in Honolulu
#31 Business Hotel in Honolulu
#34 Romantic Hotel in Honolulu
#38 Family Hotel in Honolulu
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Waikiki Beach Marriott Resort & Spa 4*
Number of rooms: 1310
Official Description (provided by the hotel):
WAIKIKI BEACH MARRIOTT RESORT & SPA fronts the best stretch of Waikiki Beach. Conveniently located in the heart of Waikiki, the hotel offers 1,310 refurbished guest rooms and suites with private lanai providing spectacular views of world-famous Diamond Head and Waikiki Beach. Other amenities include Kuhio Beach Grill, featuring the best in Pacific Rim cuisine; Sansei Seafood Restaurant & Sushi Bar and d.k Steak House; Arancino di Mare Italian Restaurant; newly redesigned Moana Terrace, offering live Hawaiian entertainment nightly; Seattle’s Best Coffee; Paul Brown’s Spa Olakino * Salon; a surf school; two freshwater, heated swimming pools; 10-person whirlpool; new 3,000 sq. ft. 24-hour fitness center; business center with 24-hour Internet access; high-speed and wireless Internet access throughout the resort’s guest rooms and public spaces; shops and boutiques; and Hawaiian cultural activities. ... more   less 
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Also Known As:
Waikiki Beach Marriott Resort And Spa
Waikiki Beach Marriott Hotel Honolulu
Marriott Waikiki Beach
Marriott Honolulu
Honolulu Marriott
Waikiki Beach Marriott Resort & Spa Hawaii/Honolulu

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