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“Nice hotel - great view” 5 of 5 stars
Review of Ilikai Hotel & Suites

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Ilikai Hotel & Suites
3.5 of 5 Hotel   |   1777 Ala Moana Boulevard, Honolulu, Oahu, HI 96815   |  
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Ranked #17 of 82 Hotels in Honolulu
San Francisco, California, United States
1 review
3 helpful votes 3 helpful votes
“Nice hotel - great view”
5 of 5 stars Reviewed January 20, 2013

I stayed at the Illikai in mid-January for 3 nights. I had a great view of the ocean and harbor from the 25th floor. For the price, it was overall a great deal and I would certainly recommend it to anyone going to Waikiki.

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,355 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (445)
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Salt Lake City, Utah
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed January 20, 2013

Great location for public transportation, walking and services. Near parks, shopping and restaurants. Staff, valet parking and housekeeping were helpful and courteous. Housekeeper, Clarita, was exceptionally accommodating and honest.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 16, 2013

These comments are regarding the Bar & Grill. Ever since it changed to Da Big Kahuna staff in early 2012, the quality of service, attitude, food, and atmosphere has decreased 100%.

The girls working there dress (AND ACT) more like strippers than waitresses. The majority of them have absolutely NO service industry skills; i.e., walking past customers 3-4 times before acknowledging them, joking at the bar with their boyfriends that visit instead of checking on their customers, and forgetting parts of the order.

These girls will tell you that they prefer working at Da Big Kahuna bar because that's where the tips are. They say NONE of them want to work at the Ilikai bar & grill and their work performance makes this painfully obvious. At any given time, 3-6 of the 10 bar stools are occupied by waitresses/waiters taking breaks, getting extremely drunk after work, or watching TV before work. They should not be taking up the barstools on their breaks.

I witnessed a family walk out when a half-naked waitress with her foot on the bar, who said she had finished her shift, was drunk and eating sloppily at the bar, who then leaned her head back and let out a huge belch. Not only didn't the manager or barmaid tell her to leave, they laughed along with her and kept feeding her shots. I've seen several waitresses finish their shift and get sloppy drunk at the bar, using loud profanity and rude mannerisms. Although they are off-duty, they continuously walk behind the bar to pour themselves shots and other drinks.

A couple of weeks ago, one of the bartenders was drinking with the Ilikai security lead, and he had several personal mini bottles of alcohol lined up on the bar that they proceeded to drink with mixers from behind the bar. I've seen the Ilikai security lead and other Ilikai security staff drinking with the bar & grill staff on more than one occasion. I am a Security Manager, so I understand how unprofessional this is and how much liability it creates for the Ilikai hotel.

As a final note, the local musicians they bring in to play should be stopped. Their wires are all over the place, they are in the way, and their amps are either too loud or sound blown. Families want to hear themselves talk when they eat there and people at the bar (when they can wrestle a stool away from the staff) want to watch the televisions. I understand they are trying to create a Hawaiian ambience, but people on vacation already know they're in Hawaii and I believe would rather eat without having their eardrums tortured.

The bar & grill had much better service, better food, and was more family oriented under the previous owners.

Room Tip: Get a lower floor on the marina side. I was on the sixth floor for over 19 months and it was nice to...
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  • Stayed February 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
94 reviews 94 reviews
4 hotel reviews
Reviews in 16 cities Reviews in 16 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed January 16, 2013

Stayed at the Ilikai this month and enjoyed the experience. After living in Hawaii for a number of years and now returning as a tourist the Ilikai is a very familiar landmark
. It has been there since the early 60's. Room renovations ongoing at the property. We got rooms which had recently been renovated and were quite comfortable. We were on upper floor and had delightful views of the Ala Wai yacht harbor, Ala Moana Park and the mighty blue Pacific. It is located at the entrance to Waikiki and not in the heart of things. However it is within walking distance of Ala Moana shopping center ( which they tout as the worlds largest outdoor mall), as well as many great restaurants (the food court at Ala Moana has something for everyone - check it out). The huge Hilton Hawaiian Village complex is right next door with a bunch of food and beverage outlets ranging from fast food to luau's, fireworks every Friday night, Hawaiian music, shopping bazaar, sunset sails, water toys, and the list goes on. On the other side of the Ilikai is The Modern Hotel with Morimoto's, Red Lobster, Outback and across the street is McDonalds. Within two blocks there are Italian, Thai, Indian, Japanese, Chinese and just about any ethnicity you would like. Parking is expensive ($25/day) but there is a convenient trolley that goes throughout Wakiki about every 40 min. for a nominal fare. All in all a good deal with clean, comfortable rooms and public spaces . check it out - or rather -- Check in!

Room Tip: Do your homework on where you want to be, compare rates and look for deals, especially in shoulder s...
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
new hampshire
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 15, 2013

the Ilikai Hotel was the perfect stay for the week before the Christmas holiday. The location is super, alittle out of the way of the mass of Waikiki hotels. There's a beautiful walkway along the beach that leads in front of the other hotels. The deck of the Ilikai overlooks a marina and is just plain gorgeous and so restful. As it is so easy to get around the island it was a bonus to have a bus stop right in front of the hotel. My stay was just plain perfect.

Room Tip: Rooms facing the city are treated to a rainbow quite often.
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  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denton, Texas
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 15, 2013

everyone is so friendly and they go out of their way to make you feel: Special
We stayed on a high floor for 3 weeks last November and found the location of the Ilikai was great for walking the beach and shopping --then this year we spent several days just before Christmas and we had the same excellent service and friendships as we celebrated our 50th anniversary
Planning to return again
C&D Texas

Room Tip: high floor overlooking the sailboats and ocean
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria, BC
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 10, 2013

We stayed at the Ilikai while attending a conference at the Hawaiian Hilton Village, which worked out perfectly. The hotel staff were very friendly and accommodating. We arrived a few hours early and they were able to put us in a great ocean view room high on the 23rd floor. The housekeeping staff (same woman each day) was wonderful and friendly -- not only did she do a great job cleaning, but did some extra small things that we really appreciated. The rooms were large and very bright, and the balconies are huge.

The price of the hotel room was about $220 incl. per night, and included free high speed wifi, fridge, microwave, coffee maker, beach towels and beach chairs. Although the hotel is not located directly on the beach (the marina is right in front), there is easy access to the beach and lagoon in front of the Hilton Hawaiian Village.

The only downside was noise. First, a group of young adult/adolescent basketball players were in rooms around us and above us and one night were partying loudly on their balcony from 1:00 until 2:30 when I finally called security. The young people were so loud that there was no way that security could not hear them if they were checking the halls and patrolling outside. Second, the hotel seems to be doing some work on the grounds all day long, which meant if you were in your room, you could hear jack hammers and other such loud construction noise.

Otherwise, we really enjoyed staying at this hotel, preferred the location (close to Ala Moana shopping center, as well as Ala Moana park), and felt that it provided a good value for the money. I would definitely stay at this hotel again.

As an aside, having stayed at both the Ilikai and the Hyatt on this trip, and visiting a friend in their room at the Hilton Hawaiian Village (Diamond Head Tower), it seems that the high-end hotels here are not as swank as you might find on the mainland or in other major cities in the world. All the bathrooms were small and outdated, although some a little better than others. It would be important to set your expectations when you come to Hawaii, if you're used to more modern and updated hotels!

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ilikai Hotel & Suites

Address: 1777 Ala Moana Boulevard, Honolulu, Oahu, HI 96815
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Family Hotel in Honolulu
#14 Romantic Hotel in Honolulu
#17 Top resorts Hotel in Honolulu
#31 Business Hotel in Honolulu
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Ilikai Hotel & Suites 3.5*
Official Description (provided by the hotel):
The Ilikai Hotel & Suites is a classic oceanfront hotel situated on the Ala Wai Yacht Marina at the edge of Waikiki and just a short stroll to Ala Moana Shopping Center and 2 blocks to the Hawaii Convention Center. Internationally-recognized as the famous opening shot of Hawaii Five-O with Jack Lord as Steve McGarrett standing on the penthouse balcony overlooking Waikiki Beach, the hotel is truly a Waikiki landmark. Each guest room and suite features extra spacious accommodations with a large lanai offering fabulous views. The hotel walkway from the lobby leads to the Duke Kahanamoku Lagoon and beach. With our hospitality fee for all stays beginning August 1, 2014, Ilikai Hotel & Suites allows guests to enjoy many hotel services and activities without having to incur miscellaneous charges. These amenities include DVDNow (Unlimited movies & PS3 games), Waikiki Shuttle (Complimentary Waikiki Shuttle Service), Daily Newspaper, In Room Coffee, In Room Safe, Local & Toll-Free Calls, Water in Lobby, and a Weekly Manager's Reception. You'll also enjoy the heated swimming pool, fitness room, coffee shop, rooftop restaurant and more. ... more   less 
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Also Known As:
Ilikai Hotel And Suites
Ilikai Hotel Hawaii
Ilikai Honolulu
Ilikai Hotel & Suites Hawaii/Honolulu

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