Hadnt seen our son in 2 years, made a special trip out to Hawaii, before he gets restationed to Guam. The ONE thing they wanted to do was to go diving together. Wish we never picked this place. First, their website was very difficult to operate. We accidentally booked the trip 4 times. We then after finally submitting payment...which included a camera rental for 40.00, never got a description of where and when to meet. So, WE had to follow thru by contacting them via phone for an address as we did not need a pickup. Got to the dive shop the following morning, we dropped my son and his dad off. It was supposed to be a drop off at 7:30 and it was supposed to last til 12:00....we figured we were going to see them at 1:00. At 11:00 we got a call to come pick them up......it was all done. I am like huh??? $283.00 for a boat ride out there, dive down to the wreck, come back up, a boat ride to the reef, dive down, then back up, then boat ride to the dive shop and your ALL DONE at 11:00, already??? Get to the dive shop to pick them up and guess what??? NO PICTURES. They had NO CAMERA for them. So they did not get to take pics. I was mad. In return for that they got 2 T-shirts (which in my opinion should have been complementary for the inconvenience). Then I find out they did have the cameras, but they had no disc......but that my cameras disc would have fit. If I had known that, then I would have left my disc when I dropped them off. To top it off, my husband did have a small camera, I asked, why didn't you get any pictures at least on the boat?? or when you where in your wet suit.....He said, no time, they rush you thru everything. I found that unbelievable, my son said it was true.
TIP: Find somewhere else to go where they dont hurry you up and rush you thru everything. Find somewhere where they have full and properly functioning equipment.
Good luck, hope you have better luck than we did, we visited the website, and pick Dive Oahu because of the ratings it got from advertisement on their site travel shows gave them.......don't believe it. A poorly run business.
The owner Brian did call us, lots of apologies and explanations. Truly, I really don't care that you just bought 4 new cameras.....they don't do you any good if someone cant take the time to go to the store to get the right discs for them......cuz that leaves your customers with NOTHING. No pics.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.