I have stayed at quite a few high end, luxury 5 star hotels and my Trump experience easily takes first place. We stayed here last year and was highly impressed (hence our decision to come back again, although there were a few less expensive options we were considering for this return trip). Our decision to return was probably the best we made! After 5 days in Maui at the Westin (by all means a decent hotel), it was immediately apparent the difference between the two and I couldn't help comparing the two hotels. I felt bad since the Westin Maui really wasn't all that bad, but having the Trump follow our experience maybe wasn't all that fair to Westin Maui?
My review below is just a mix of everything we experienced. It could probably be better organized but I'm still on vacation mode and a little lazy :)
STAFF and SERVICE:
The staff at Trump was BEYOND accommodating and friendly. I have never had such a welcoming staff. I think what stood out was that EVERY staff was this way. There have been other hotels where one unfriendly or unhelpful staff ruin it all for the entire team. Not only were they friendly, every staff member- from the concierge staff to bellhops to housekeeping- were REALLY REALLY friendly and helpful. They always had a smile on their face and often remembered our names! I was deeply impressed with their attentiveness and quickness to respond. For example, one of the night bellhops literally RAN to get our car from the valet parking lot. Of course we wanted our car with as little wait time as possible but we never expected the valet staff to sprint to get our car! I wish I had gotten his name so I could properly thank him! We were delighted to see a familiar face. My husband met Dean last year who gave us so many recommendations on where to eat. We appreciated the recs from a local and loved every one of his recommendations! We were so happy to see him and he remembered us! The only person who we thought could be a little friendlier was one of the servers at the In-Yo cafe. Perhaps because everyone else was SO nice, this server stood out a little. He wasn't very friendly and didn't look like he wanted to be there. When we asked for juice a few times, he didn't respond so we weren't sure if he had heard us or not. He had: he brought our drinks right away but it would have been nice if he had acknowledged our request.
We were given a free upgrade without us even asking! We got a slightly larger room with a slightly better view. Before arriving we were notified via email that there would be some light construction in the building and we might hear some minor noise during the day (when most people would be out and about anyway). For this minor inconvenience we were offered $100 food and beverage credit for each of the 3 (out of 5) days of our stay. When we arrived to check-in, they gave us the good news that the construction days had been shifted and would only be affected for 2 days. But since they had already offered us $100 for 3 days, they kept the offer and gave us all $300 in credit. And we didn't hear a thing! I can't even tell you when the 2 days of construction took place. We really enjoyed spending the credit on breakfast buffet and room service and drinks and snacks by the pool! $300 (actually $350 because we booked a deal where we were given $50 in food and beverage credit).
The room itself is spacious and I loved the fully stocked, state of the art kitchen. One of the reasons we chose the Trump was that it offered a kitchen. It's nice to have the option of making our own breakfast or snack. The bathroom is huge and offers a double sink. There is a HUGE soaking tub. HUGE! Although I only used it twice, the water pressure is serious and fills the huge tub very quickly. The balcony is designed so that you can avoid any of those awkward moments with your next door neighbors. It is designed so that you can't see into your neighbor's balcony (and they into yours) and can have absolute privacy. There is a small table with 2 chairs. The chairs could be a little more comfortable though. It would be lovely to have some cushioning. I loved sitting out there looking down at the Beachwalk or beyond to the beach but each time I had to come back into the room because the chairs would dig in. The JW has actual sofas in their balcony. How awesome would that be?!?
One of the reasons why I would pay extra for a 5 star luxury hotel room is the cleanliness of the room and the amenities it offers. Of course I love the service! But above all, I NEED a clean room. The Trump was beyond meticulous. Every faucet in the bathroom sparkled, beds and tables flawlessly made. The bed... THE BED! We had just spent 5 nights in the Westin where they boast their Heavenly beds. But the Trump bed was the best I have ever slept on! It was just firm as I liked and the sheets were the softest! Getting into bed each night was another indulgent experience. I want to buy the sheets they use. The Westin offers to sell their linens, robes and even beds they use in their rooms. Does the Trump do that?
The bottles of toiletries was very nice. Most hotels give you the teeniest bottles of shampoo and conditioner. I use a lot of shampoo and by the time I finish with my shower, there's only the teeniest bit left for my husband. And if we decide to take a second shower before housekeeping replenishes our stash, we are in trouble and sometimes have to call down to bring us up a few more bottles. But this was never a problem at the Trump. Their toiletry sizes were generous (probably 2-3 times as large as other hotels!) and generously replenished the next day. I know this may seem minor, but these little attentions to details is what makes the Trump stand out! Also, I rarely saw the housekeeping carts in the hallways. We were in and out of our hotel rooms quite frequently throughout our stay, but now that I think about it, I don't remember seeing the housekeeping cart except 1-2 times. And they even do the rounds twice a day since they offer a turndown service. How do they do it? Amazing! The housekeeping staff is FANTASTIC! I've left dishes in our sink a few times, and when I get back, not a dish in sight. All cleaned and dried and put away. Making the beds and cleaning up after us is a given- all done so well. But again, attention to detail- we left our leis they gave us at check in carelessly tossed on our coffee table. When we got back to our room, we were tickled to see that they had rearranged them into heart shapes. So cute!
As soon as we walked into our room, we found a bottle of champagne in a bucket of ice (how did they know we were coming? The ice looked fresh!) welcoming and thanking us and congratulating us on our wedding anniversary. Such a nice touch!
The hotel offers free wi-fi for their guests. This was the only very minor point of complaint I had. The wi-fi signal worked but was weak so my internet connection was weak and disconnected a few times. I had to use my phone to access the internet a few times because my iPad's internet connection wasn't working too well.
IN-YO CAFE/ ROOM-SERVICE FOOD:
The breakfast buffet at $34 was a little steep but not unexpected for a hotel dining experience. It was decent. It offered everything that would be expected at a breakfast buffet- hash browns, scrambled eggs, sausage links, fresh fruit, cereal, granola, baked goods, etc. They offered omelets you order as you like as well as a variety of juices, coffee and even smoothies! You also can order oatmeal. I like my oatmeal a little on the mushy side so I had to add more more water to mine when they brought it out. I think they used steel-cut oatmeal because it was still chunky. The baked goods (muffins, croissants, etc) were just ok. Nothing to write home about. The fruit- the papayas were excellent. The others- could be better. They had some Asian inspired stuff like somen, rice porridge and pickled vegetables. The menu seemed to be exactly the same as last year. I think it could use a little variety and change.
Room-service food was surprisingly good! We ordered it twice. Though the late night dining menu was limited, the two kinds of burgers they offered were excellent. The chocolate mousse crunch cake was probably one of the best I've had!The food was delivered super quick too! From the moment we called in the order to delivery took less than 20 minutes! We normally don't order room service because the price is a little outlandish, but we were able to take advantage of the credit we had. It sure came in handy!
Overall, this second Hawaii Trump experience (and one Chicago Trump experience which was amazing as well) made me a lifelong Trump fan. If the rooms and service are anything like this at the other Trump properties, I know I can rest assured and can expect the best.
- Official Description (provided by the hotel):
- Why save the best for last when you can have it all the time? And why stay anywhere else in Hawaii when you can stay at Trump International Hotel™ Waikiki Beach Walk®? This Hawaii luxury hotel is part of the Waikiki Beach Walk development offering vibrant entertainment, exclusive boutiques and world-class restaurants, making it one of the premier Honolulu hotels. Add the simple fact that Waikiki's famous white sand beaches are just steps away, it becomes the perfect respite for your next Hawaiian getaway.Trump Waikiki offers all of the exceptional amenities and superior services of the Trump Hotel Collection to help guests live the life Hawaiian style. A 6th-floor infinity pool with an expansive lanai deck, world-class indoor and al fresco dining, The Spa at Trump® and signature services of Trump Attaché - only the best will do at our luxury hotel. This is paradise, after all ... more less
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- Also Known As:
- Trump International Hotel Waikiki Beach Walk Hawaii/Honolulu