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“Disappointing experience” 1 of 5 stars
Review of Trump International Hotel Waikiki Beach Walk

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Trump International Hotel Waikiki Beach Walk
5.0 of 5 Hotel   |   223 Saratoga Road, Honolulu, Oahu, HI 96815   |  
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Ranked #1 of 83 Hotels in Honolulu
Certificate of Excellence
Salt Lake City, Utah
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Disappointing experience”
1 of 5 stars Reviewed December 2, 2012

We stayed here for 4 nights and it was disappointing to say the least. The issues were primarily with how the staff managed the experience. One evening despite the privacy sign on our door, the staff knocked insistently on our door at 10:30pm to retrieve room service plates (and no, we had not called to request they come get the tray). On another day, they had mistakenly given a new guest a key to our room, walking in on us! That was terribly awkward and ridiculous.
The hotel itself is fine, although it should be noted that the infinity pool and spa are exceptionally small. The concierge were very good and quite helpful, they were the bright spot at this hotel.

Room Tip: Be aware that "ocean view" rooms don't provide views that you may expect, simply due t...
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  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrumpWaikikiHonolulu, Director of Residence & Public Relations at Trump International Hotel Waikiki Beach Walk, responded to this review, December 3, 2012
Aloha and thank you taking the time to share your comments with us.

Please know that it is very important to us to receive guest comments (positive and negative) so that we can understand how best we can assist in creating a fantastic stay for each and every guest. Therefore, feel free to contact us at the following address at your earliest convenience as we would welcome the opportunity to speak with you directly regarding your stay. (Waikiki.Info@trumphotels.com).

Thank you again for your comments – we look forward to speaking with you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,872 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Willows, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed December 1, 2012

This is just another Hotel. The infinity pool was a disappointment. Very small and crowded. Watch out for Ocean View or Ocean Front lingo. The "Ocean View" room was a side view and was surrounded by other high rise hotels. This is a concrete jungle and not a relaxing holiday. The hotel is not on the beach. The beach is across the street and down a block. The good about the Trump is the staff. All of the staff was great but that is normal for most hotels in Waikiki. Definitely not worth 300 to 500 a night.

Room Tip: The hotel is across the street and down a block from the beach and the view of the ocean is a side v...
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  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
50 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 221 helpful votes
5 of 5 stars Reviewed November 29, 2012

The decision was between HaleKulani and Trump and I went for Trump despite advices from Tripadvisor. I couldn't have made a better decision for my family. I am a very selective traveler when it comes to nice hotel, good location, exceptional service, superior comfort and cleanliness for my 2 young children and my reviews reflect these points.

THE LOCATION: Across the street (Kalia) from the beach (2-3 minute safe crossing/pleasant view walking). Anchor at the quiet end of Beach Walk with restaurants and stores behind it. Within walking distance (1mile) to over 250 restaurants. Great ocean view from 20th floor up, better/non obstructed view in corner rooms (Saratoga and Kalia). Starbucks is across Kalia street at the front entrance of Outrigger hotel. The nearest 2 ABC stores are around the corners (turn left on Kalia/then left on Beach walk and 200 ft down the street on the right is the smaller ABC; turn left on Kalia, then left on Lewers, 200 ft down the street is the bigger ABC). Royal Hawaiian Shopping Center, International Market, all the shops are within walking distance.

THE BUILDING: 37 floors and penthouse modern looking building. The ground level is beautiful. Valet/Bell service and Concierge are on this level. The lobby/check in area is on the 6th floor. The open concept lobby has a wonderful and airy view outside. Key card is needed every time you go up to your floor. Many people think that this building looks like a condo/apartment building and doesn’t have the look and feel of Hawaii. It is personal taste. I personally loved the building and its grand entrance and modern look. In no way that Trump building is compatible to Aston Waikiki Beach Tower or Outrigger Regency on Beach Walk. It is far more superior, in my opinion.

THE ROOM: We got upgraded from premium 1 bedroom/1 den ocean view (1120 sft) to premium 2 bedroom/1den/2 bath corner room (1625 sft) with beautiful view from each and every floor to ceiling window. The furniture was simple, modern and clean. It was fully furnished with sub-zero refrigerator/freezer, microwave, oven, stove top, wine cooler and EVERYTHING you need to prepare, cook, serve and eat. Our room had a dining area with table and chairs; a stack up washer/dryer, 4 TVs and a DVD player. The beds could be hit and miss. One of the beds was firm and the other was soft but overall was comfortable enough for a good night sleep. The bathroom has almost everything you need: exclusive Trump bath products (to include spa products such as salt, body butter…), mouthwash, Q-tips, nail files, dental kit (and shaving kit per request), scale. The towels were soft, plush and of good quality. The whole room was acceptably clean (slightly below my cleanliness standard but I am a freak). From the balcony, we could relax and inhale the breath taking view and ocean breeze. Overall, it was exceptionally comfortable for our family. My kids actually called it “home”, the first of many of our destinations.

THE HOTEL ANENITIES: 3 restaurants and 24/7 room service, a Spa (small but adequate), an infinity pool (small, not a good choice for kids), a gym with refreshment and towels available, a library (with books, computer and printer), kids DVDs are available for check out and FREE WIFI in every room and all over the hotel.

THE SERVICE: This is the highlight of Trump’s. We couldn’t have appreciated the Attache’ service more. They bought groceries and ALL the items we need (from 3 different stores) and have them arranged in the room prior to our arrival. Everyone seem genuinely pleasant from speaking on the phone to responding to email. We were greeted with shell lei upon arrival then escorted to the lobby for checking in. In the mean time, we were handed cold towels and lei (or jasmine) infused water. These are particularly welcome after a long trip. Our luggage was delivered to the room within a few minutes. Via Attache’s they knew my kids’ names and the special occasion we were here to celebrate. Within 20 minutes of us arriving to our room, they brought welcoming snacks (Honolulu company cookie box and chocolate covered strawberries). The kids got their own welcoming cards with their names on it and each got their own cake pops. Stuffed animals, color books and crayons were left on each of their beds. The Attache’ manager called to welcome us. Housekeeping service was another strong point. I observed that they have enough employees to provide timely housekeeping and turn down service twice daily. We are back to a clean and well made room everyday. They meticulously left a bottle of water on each night stand. Their attention to details was impaccable. All requests were promptly handled. The housekeeping staffs are extremely nice, polite and helpful. Another highlight of Trump service/amenity was the beach bags that were available for your trip to the beach. Each bag came with sun blocks, water bottle, small apple and orange and a towel. Just stop by the concierge desk to pick it up and return the bag on your way back. The day before our departure, the Attache’ manager called to check on our stay, scheduled luggage pick up and wake up call. To me, the service at this hotel was amazing, friendly, helpful and non-pretentious. We were pampered and spoiled.

THE FOOD: We only ate breakfast at In Yo café a few times and had room service once at Trump’s. The full breakfast buffet (cost $32) consist of pastries, smoked salmon, Chinese cha siu (Chinese BBQ) steam buns, scrambled eggs, sausage, bacon, miso soup, waffle, potato, steamed vegetable, salad, Japanese cold noodle, rice porridge (a Chinese rice soup with all the toppings such as egg, green onion, ginger, fried cake on the side), many types of freshfruits, cheese, homemade strawberry yogurt, cereal, juices and coffee. Also, eggs (all styles such as omelets…), oatmeal, smoothies are included in the buffet but only available on request. Overall, food is decent and focuses on quality vs. quantity. The service at the restaurant was average. Servers weren’t all over you or were overly chatty. They gave us rooms for eating and refill/remove dishes as needed. Room service was on time and the food was decent. The price was high for the room service menu but was totally expected for a 5* hotel.

OVERALL: Trump is truly a five star property paired with five star service. It is not a Grand Dame of Waikiki like HaleKulani or Royal Hawaiian. It is not a resort type (but if you are looking for a resort type for kids, no place better to stay at than Hilton Hawaiian Village). It is a new kid on the block (a few year old) that is not only classy and elegant but hip and modern. It is a great choice for couple but a better choice for family. We would cross that street to go to the beach over staying at one of the properties on the beach and cramping into a tiny hotel room. Before going to Hawaii, we were wondering if we’ve made the right decision staying at Trump. After leaving Hawaii, we were wondering if we would stay at any other hotels beside Trump. The answer is no.

1. Request corner room on higher floor for better ocean view
2. Communicate to Attache’ service of your needs/requests. They are extremely helpful
3. The beach across the street is a bit rocky at the bottom, wear beach/water shoes instead of barefoot
4. Lower price breakfast buffet would be across the street at Outrigger Reef Hotel-Shore Bird restaurant ($14) but poorer quality (see my separate review). They also have lunch buffet ($14) and a la cart; Happy hour dinner or a la cart dinner at more reasonable price. Or, walk about 200 ft on Saratoga to Eggs and Things. I personally like breakfast buffet at House Without a Key better (across the street in Halekulani hotel)
5. Good lunch/dinner spots around Trump’s: Arancino Beach walk (200ft walk after turning left on Beach Walk from Kalia)-Great Italian food. La Mer (in
Halekulani)-Good French food, not good for kids. Ramen Nakamura (left on Beachwalk and go about 300 ft. Turn left on Kalakaua and it is on your left)-Very good Ramen, kids are welcome. Have kid and looking for American food? Try The Yard House restaurant around the corner on Lewers or Cheesecake Factory (from Lewers, turn right on Kalakaua and go another 300ft)
6. There is a Luau at Hale Koa hotel across the street on the beach that is much smaller, family friendly, great show and decent foods. Don’t have to travel on the
Bus to the much bigger Luau outside Waikiki. Make reservation on ntheir website and select your table. You don't have to be military family to go to this Luau
7. Download the Aloha 2 Go app to your smart phone and order from tons of restaurants in Waikiki area for delivery. The service fee is reasonable (half price at
$4.99 for ordering between 2-4pm). You can view the menu and price and it is FAR MORE less expensive than the restaurants around.

Room Tip: Right Corner room (corner of Saratoga and Kalia) floor 20th and up is the best. The ocean view woul...
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orange County, CA
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed November 27, 2012

Wow. Exceptional service. I will be a returning guest, likely every time I come to Honolulu. You will not regret staying here.

1. Friendly. Everyone greeted us, the front desk remembered us...one gal in particular, Julia, was so sweet to our baby boy. She always greeted us with a smile and warm words.

2. EXCEPTIONAL SERVICE (this should be #1). My husband left his backpack in the cab as we were dropped off at the airport returning to California. Of course I noticed about 5 minutes after the cab had left that the backpack was missing. Luckily we had the cab driver's name...one would think that United Taxi would be able to locate its own cab driver. Nope. Apparently not. Unbelievable. I told my husband to play his wild card and call the Trump. He did. Troy answered the phone. My husband told him what happened, the cab driver's name, & Troy said "oh yeah, I think I know who that is". Again, WOW. Troy got a hold of him, called us back and told us he would be returning to our terminal with our backpack. Now that, people, is SERVICE. Troy could easily have said "I'm sorry, we can't help you"...which most (even the taxi company itself) would do...but that extra step, that extra bit is what sets this hotel apart from others.

3. Hotel itself is immaculate. You can read about the beach bags they hand out, the restaurant(s) service & food (all wonderful), but our room was clean every day even with a 1 year old baby boy running around.

It may not be the cheapest hotel around, but it's actually priced VERY well for what you get. I was very, very pleased. If you have kids, I would suggest going for the 1 BR suite...you have extra room, a washer/dryer, and a full kitchen...all very useful.

It's not on the beach, but it's a short walk back and forth.

Had the Signature massage...I wish I remembered the masseuse's name...she is Japanese, her name starts with a "K"..sorry, not very helpful. I normally NEVER go to hotel spas...I feel like you spend a lot of money and get a very fair massage. This gal did not disappoint. My husband booked it as a surprise for me, and I rate it a 5. Front desk gal was not very friendly, but the massage itself was fantastic. For $250, it better be!

Eggs n Things is a few blocks up from the hotel, very yummy breakfasts. Doraku Sushi in the mall close by also very good...happy hour was really good, and a very good deal. Nico's on Pier 38...try it!

You will not regret staying here. I'd highly, highly recommend.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tokyo, Japan
Level Contributor
51 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed November 27, 2012 via mobile

Trump was very nice - highly recommended


Modern well designed hotel
Spacious rooms
Excellent staff
Checkout was a breeze


Pool is small,tiny
Gym while modern is small
Wifi in room isn't fast enough for Skype video call (1mbps max)

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodinville, WA
Level Contributor
68 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed November 26, 2012

The Trump is awesome! We were greeted with lei flowers a cool drink and personal attention. The room was spectacular and immaculate. It is near the beach but you get taken care of with a beach bag and goodies complimentary to take with you. You drop it off at the end of the day and pick up a fresh one the next day. Also the views of the park are very nice with the ocean in the distance. the pool is small but quiet. Even though you are in Honolulu it is very calm with Aloha spirit.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 25, 2012

What an excellent hotel! We arrived in Waikiki on our honeymoon. We were greeted warmly and with a Lei and taken to our room on the 21st floor - a 1 br suite. The bathroom was amazing - a wetroom type shower and a deep soaking tub, king size bed that was SO comfortable with an amazing doona and sumptious pillows. We had a partial ocean view, looking towards diamond head. The staff are very focused on how YOU are. We were disappointed that as a honeymoon couple, we were not recognised as such - our travel agent did put this in the booking and suggested we take our wedding certificate as proof for upgrade options and welcome champagne - neither of which we got. However, having been here for a week we realised that it did not matter. We did get Honolulu cookie company biscuits that are yummy, you get a great beach bag daily with 2 pcs fruit, 2 drinks, sunscreen and towels and it is a short walk to the beach. The pool was small and there were lots of people, but as we are so close to the beach, it did not matter. The beach nearby is rocky, going closer to Diamond head you dont get the rocks. We shopped at ABC and ate brekkie at Outrigger (which offers a discount when you go back). Dinner at the hotel (not BLT) was expensive and the meal yummy but small. We hired a car and took advantage of the great Valet service. The valet staff and concierge staff are fantastic. we would definitely stay again! Oh and the room service was twice daily for us, with bottled water!

Room Tip: The higher you go, the better - we faced Diamond Head, but if you can face the side the 6th floor lo...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Trump International Hotel Waikiki Beach Walk

Address: 223 Saratoga Road, Honolulu, Oahu, HI 96815
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Honolulu
#1 Luxury Hotel in Honolulu
#1 Romantic Hotel in Honolulu
#9 Business Hotel in Honolulu
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Trump International Hotel Waikiki Beach Walk 5*
Number of rooms: 462
Official Description (provided by the hotel):
Why save the best for last when you can have it all the time? And why stay anywhere else in Hawaii when you can stay at Trump International Hotel™ Waikiki Beach Walk®? This Hawaii luxury hotel is part of the Waikiki Beach Walk development offering vibrant entertainment, exclusive boutiques and world-class restaurants, making it one of the premier Honolulu hotels. Add the simple fact that Waikiki's famous white sand beaches are just steps away, it becomes the perfect respite for your next Hawaiian getaway.Trump Waikiki offers all of the exceptional amenities and superior services of the Trump Hotel Collection to help guests live the life Hawaiian style. A 6th-floor infinity pool with an expansive lanai deck, world-class indoor and al fresco dining, The Spa at Trump® and signature services of Trump Attaché - only the best will do at our luxury hotel. This is paradise, after all ... more   less 
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Also Known As:
Trump International Hotel Waikiki Beach Walk Hawaii/Honolulu

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